My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time.

It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping.

The customer services is generally pretty helpful. And the software is pretty adaptable.

I like the integrated home exercise programs and the ability to document and produce the program with ease.

I wish there was an easier way to manage special reports from the dashboard. Perhaps see when they have been initiated to prevent oversite.

Overall, I am very happy with Practice Pro. It manages all necessary operations in one system.

I like how quick SOAP note documentation and billing is with Practice Pro.

Patients sometimes complain of difficulty completing the intake forms. Also the online statements ate very confusing, causing patients to have to reach out to ask questions.

Overall it has helped our front desk be more efficient. Charge review and billing processes are great. Scheduling is easier than ever with so many built in tools from the scheduler than can help reduce potential mistakes or missed patients. EMR is great.

What I like most is that it is an all in one EMR and Billing. It is a very powerful software and has a lot of great reports. If understood correctly, it will make your practice processes very efficient.

There are some reports I wish could be added. For example, there isn't an easy way to run a report on past due patient balances that need to be sent to collections. There are so many reports and functions that it is very difficult to learn how to do everything correctly. The learning curve was greater with it due to how much you can do.

My overall experience with Practice Pro is good. I have used other EHR systems and this is by far the best in regards to customization, ease of use on the therapist, and efficiency.

My favorite feature is the customization of the SOAP note and the EHR format. Physical Therapy documentation is so much different from physician offices. Even within the Physical Therapy profession itself has varying needs. As a vestibular specialist, I need different tables and things than other traditional orthopedics PTs. The fact that I can make it everything I want it to be is wonderful. Customer service is usually extremely supportive and I feel like they take into account my opinions as a therapist.

I don't have access to the financials but I know it is expensive.