My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time.

It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping.

The customer services is generally pretty helpful. And the software is pretty adaptable.

I like the integrated home exercise programs and the ability to document and produce the program with ease.

I wish there was an easier way to manage special reports from the dashboard. Perhaps see when they have been initiated to prevent oversite.

Overall, I am very happy with Practice Pro. It manages all necessary operations in one system.

I like how quick SOAP note documentation and billing is with Practice Pro.

Patients sometimes complain of difficulty completing the intake forms. Also the online statements ate very confusing, causing patients to have to reach out to ask questions.

Overall it has helped our front desk be more efficient. Charge review and billing processes are great. Scheduling is easier than ever with so many built in tools from the scheduler than can help reduce potential mistakes or missed patients. EMR is great.

What I like most is that it is an all in one EMR and Billing. It is a very powerful software and has a lot of great reports. If understood correctly, it will make your practice processes very efficient.

There are some reports I wish could be added. For example, there isn't an easy way to run a report on past due patient balances that need to be sent to collections. There are so many reports and functions that it is very difficult to learn how to do everything correctly. The learning curve was greater with it due to how much you can do.

My overall experience with Practice Pro is good. I have used other EHR systems and this is by far the best in regards to customization, ease of use on the therapist, and efficiency.

My favorite feature is the customization of the SOAP note and the EHR format. Physical Therapy documentation is so much different from physician offices. Even within the Physical Therapy profession itself has varying needs. As a vestibular specialist, I need different tables and things than other traditional orthopedics PTs. The fact that I can make it everything I want it to be is wonderful. Customer service is usually extremely supportive and I feel like they take into account my opinions as a therapist.

I don't have access to the financials but I know it is expensive.

I can't imagine functioning without it.

I like everything. It is very customizable, makes documentation efficient (which is the name of the game to prevent burnout and ensure accuracy), tracks all the important things (visit number, auth, Medicare cap), scheduling is simple.

Honestly, there really isn't anything I would change at this time. We have used this system since 2016 and the team has always been really great at receiving our feedback and make changes with future updates.

I use the "dashboard" to plan/execute my workday. It takes the thinking out of which tasks you need to accomplish, just check your dashboard for the day and work until everything is marked "complete". The customer service is very responsive. The Practice Pro team responds quickly to custom inquiries.

The only thing I don't like is when multiple people are assigned to a single follow-up on the dashboard, if one of the members marks it "complete" it removes the follow up from everyone's dashboard. The solution is just to make sure everyone on your team knows to remove themselves from the "subscribers" or "assigned to" fields of the follow up when they no longer need to see it.

We had Practice Pro when I came to work for my current practice- unfortunately the owner decided to switch to a new EMR and I fins myself constantly saying - well when we had Practice Pro we could do this but our new system doesn't allow for it.

Software is easy to use and team seems willing to make updates/ listen to user feedback

The grass is always greener. Things that seemed big at the time seem small in retrospect.

Overall it is great and my favorite system that I've used.

Customization is my most liked part of Practice Pro. It saves us a lot of time to already have templates ready.

I wish there was a better response from customer service. They took a very specific billing provider feature a few years ago and it makes it very difficult for us PTAs to document correctly because it doesn't display which DPT we're billing under. We've asked for this to be changed for YEARS and it never gets fixed. Its created more denials from insurance and costs us money.

Overall, the support is excellent and the product meets my needs.

I really like the ease of scheduling, being able to make reoccurring appointments appear on my schedule and easily having access to my notes.

There are a lot of functions that it does that I have no idea about or there are not a lot of trainings to help with. I would love it to be easier to see billing and not have 5 different ways to access different information. I wish it was all in one place.

Doing the billing, I feel like this system is top notch. I am able to bill for the entire week in a few clicks. I am also able to edit this after it has been run. I can see what visits have been billed under the patient screen as well as in reports. If you call customer service they will walk you through your issue. They are very patient and willing to help until the issue is resolved.

Under the patients insurance I wish you were able to keep track of how much they have paid towards their deductible. It is great to see how much their co-pay is for each visit but I wish we could also see the deductible like that. Or at least be able to run a report like the Medicare cap report so we know close we are to the cap. I am very happy with the customer service EXCEPT if you leave a message. Calls are rarely returned and if they are it is days later.

The daily SOAP notes and evaluation notes are the easiest that I’ve ever used. I can record information in a variety of ways that makes it easy for multiple settings and types of patients.

There are several redundancies or naming conventions that appear throughout the program and make it confusing and time consuming to navigate to what I’m looking for. For example, patient communications AND returning patient visits are both called “follow ups”, which has been confusing on multiple occasions. There are also multiple different “patient information” buttons that navigate to different screens. It seems like different teams have developed these features and they don’t communicate well.

Reporting is an amazing feature. Being able to produce so many different options is great.

I think one of the largest improvements is the inputting information - as it stands right now reading information on while inputting information is very difficult and probably the most practical in a physical therapy setting. I huge help has been decreasing the size (width) of the "comment" boxes, if there was an option to completely opt out of the comment region would increased the functional space of data inputting which would be helpful. Another helpful aspect would be allowing cell size to be adjusted (i.e. row height/width) for inputting purposes.

Easy to use and very intuitive for our needs

preferred not to pay extra for any additional texting communication with patients

Generally, I really PT Practice Pro.

I really enjoy the ease of use, after several hours of 'getting used to it'. I can write SOAP notes and/schedule at any of our clinics with out having to log-in to a different system/program.

I used to be able to 'copy appointment' and then 'past appointment' when I scheduled a patient appointment. Not being able to do this means I have to type everything out for as many appointments I want to schedule. I don't like that. Instead of less than a min to schedule the patient's next 3 or 4 treatments, it takes me about 10 mins.

Program easy to understand and use.

Program Ease. User friendly. It doesn't take long for beginners to understand.

I am the one that enters all payments. On the daily deposit summary: It would be VERY beneficial to have the report print the checks in the order that they were entered.

- Report templates can be tailored toward specific specialities. Pediatric oriented in my case. - Various view options for schedule. - Print-outs of reports and daily notes look professional and uniform. - Single font and character size is used throughout system, so user does not have to re-format.

- Unexpected glitches can occur with each Practice Pro update. - Goals section can be confusing. - Does not auto-save as user types.

I think our company can communicate with greater ease, and effectiveness because of PPro!

The electronic documents within the client's file, soap notes and previous reports are all in one place! Finally! No paper trail and need for documentation hygiene! PPro does it all for us! :)

Occasional updates and glitches are always challenging, due to the reliability of the program typically, when it is "off" it feels more detrimental.

Excellent

Customization, I am able to set up documentation that meets my practice needs and insurance requirements.

Lots of features need significant training to use effectively

Speed at which I can make daily notes, evaluations, and discharges.

Sometimes the outcome measure does not get the correct values as the patient fills out the form.

Customer Service is very responsive and helpful.

Adding and editing templates and tables is laborious and has a steep learning curve.

Flowsheets were easy to carry over and fill out.

Difficulty implementing new things onto evaluation that were more specialized, would just type into text box. Also sometimes server would be very slow and all the checkboxes would take a long time instead of being convenient.

It's great because It allows me to link HEP to my patients.

It's very user friendly and I really like the ease of scheduling.

I have to constantly delete my cookies if not I'm not able to see certain reports.

Very satisfied

The training was the best of all products of similar purpose. It is so comprehensive and easy to use.

Minor things like tab and scroll not a function for some features

i like the fact that the interface is smooth and easy to use, and the features are also enough to get the job done for my team and I

I feel it can be a bit overwhelming at first because there are many ways to do a particular things, apart from that i have no other complaint about this software.