Solutionreach
About Solutionreach
Solutionreach Pricing
What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.
Starting price:
$329.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Solutionreach
1 - 5 of 228 Reviews
Chad
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It has been a great value to our practice.
It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.
CONSThe sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.
Bob
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Solution Reach for Your Physician Practice
This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.
PROSFirst and foremost this product is very user friendly.
CONSThe practice has not experienced any issues with this product.
Reasons for switching to Solutionreach
Pricing as well as the product moved us into the text messaging of information.
Vendor Response
Glad to hear the product has been such a help!
Replied September 2019
Farnaz
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Horrible Company
Nothing - everything was difficult and was not user friendly
CONSCustomer service & usability - nothing that was told was great - text messages are limited to certain amount of characters- trying to get out of a contract was difficult
Casey
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2021
Very happy with SR
Very pleased. We switched from Weave and have had no issues.
PROSThe SMS is by far the best and most efficient way to communicate with our patients. It's been extremely helpful in reminding, confirming, rescheduling appointments. Our no show rate has decreased drastically.
CONSHonestly I have no encountered any problems thus far. The software has been a huge improvement to our office.
Reasons for switching to Solutionreach
Weave was very inconsistent with everything it promised it could do and did not meet my expectations.
Olga
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2023
Bad billing experince
The contract has autorenew . Price giong up. I was told that they bill only credit card and use my credit card with amount they wants to take without any notifications.
PROSThe same product as other companies. Nothing extra
CONSlast year 2022 was a lot of iteraption with service this yaer 2023 better
Reasons for switching to Solutionreach
BIlling issues . Over billed. Account overcharge. Nobody can help with account and sttmnats exept account manager who signed contrats. This account manager does not respond to emails and calls . Have to wait few days to fix small problem. I made one payment but the same payment was enterd twice . The contract ters was change fron one amont to another but statment was not adjusted. Bulling department cannot do ajustments gust sent every week email notification.
