TheraOffice Software

4.72 / 5 (18)

Our advisors have recommended this product 5 times in the last 30 days

About TheraOffice


TheraOffice is an electronic medical records (EMR) and practice management solution specifically designed for physical therapy and rehabilitation practices. The single sign-on, fully-integrated application includes scheduling, documentation, accounting and reporting capabilities, and it is suitable for practices of various specialties and sizes.

The documentation system allows users to customize each individual section resulting in uniquely-tailored templates for each therapist. This directly correlates with the potential to complete daily notes in 1-2 minutes and initial evaluations in 5-7 minutes.

TheraOffice supports HL7-compliant messaging and other technologies to enable interoperability between healthcare systems. Users can securely transmit data from TheraOffice to enterprise-wide or hospital platforms such as hospital billing systems and large enterprise systems. The solution includes an accounting portion with clearinghouse integrations and accounts receivable management tools. TheraOffice also includes over 175 pre-built management reports to help make informed clinical decisions.

The software supports multi-deployment architecture, allowing practices to choose between on-site and cloud-based hosting. Responsive client care is included.



Read More

Supported Operating System(s):

Windows 10

18 Reviews of TheraOffice

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(5)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-18 of 18 reviews

Do you use this product?Write a review

June 2017

Selena from Red Cedar Physical Therapy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

TheraOffice team is dedicated to helping you maintain your brand while providing a superior product.

I no longer have stacks of paper work to do. I no longer lose sleep wondering if I have met all documentation regulations. My time is more efficient because I save and lock each visit prior to treating the next patient.

Pros

The software system has a vast amount of flexibility within its design to allow each clinician and organization to customize various reports and user functions. The TheraOffice Team is very responsive whenever questions arise. I had one payer that required a specific change in documentation. The TheraOffice team problem-solved the need and immediately created a custom report that could be used for that particular payer. The team's quick response had me submitting the claim to that payer with the new documentation format at the end of the business day. I have not locked a single document without charges included. The system has built in protection to ensure that all plans of care are signed and that no unauthorized patient visits occur. The built in business reports are very helpful for knowing the health of the business. I love that it really, really integrates with FOTO. That has saved me time because I can easily see the FOTO information right within TheraOffice in a patient's case. I also really like the fax feature. This feature not only saves time, but is also logged in the system creating proof that documents were sent and received. The ability to create tasks with those on the team has improved efficiency by eliminating a lot of non-productive communication time.

Cons

I'm still having difficulty with the accounting system. At the moment, the accounting module isn't quite as intuitive as all the other modules.

July 2017

Gloria from Steppin' Up Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

Tech support is always quick to respond to our needs!

Pros

The best part of Theraoffice is fact that you are able to customize the schedule and documentation. In general, it is easy to use compared to other programs we have used in the past.

Cons

1.Having the different modules for Documentation and Scheduling.
2. Not being able to minimize windows within the module, you have to click out of everything before proceeding.
3. Not being able to move image notes from one pts chart to another pts chart.
4. Not having a search option in the chart. We use a dummy pt for our referral log and it has hundreds of records, it would be nice to be able to search within the chart
5. With the new up date the faxes are getting back dated when moved them to a chart, we have to manually go in to change the date
6. The amount of times that you have to click through pop up boxes to get where you need to be (printing, searching for pts, moving through documentation) (keyboard short cuts would be nice)
7. It would be nice to have the most recent plan of care show in vitals.
8. That once a pt has been discharged it doesn't ask if you wish to delete future appointments.
9. There should be a contact list to fax from so you can fax multiple people: insurance, case mgr, PCP, Referrring DR, sometimes there are 2 referring and a PCP.
10 To Generate an HEP you shouldn't have to have a DX or charges entered.

November 2018

Lauren from FYZICAL Therapy & Balance Centers of MetroWest

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2018

Good All-in-One EMR

Pros

TheraOffice is a good all-in-one EMR, where we can schedule, document, and bill from one module. After demoing many EMRs, I realized this is actually a rare combination. The documentation allows for common phrases to be put into a drop down menu, so you can point-and-click. BCBS pulled our notes to review and said they were some of the best documented they'd seen.

Cons

There are a LOT of quirks. Once you figure them out, they become second nature, and aren't generally an issue, but you do have to understand that it may be frustrating to use at first. For instance, TheraOffice allows for charge checks, but it doesn't check them automatically, so you have to be sure to click the button on every claim. Also, TheraOffice recently went to one module and I can't say I'm a huge fan. If I'm entering an ERA that's $8,000 and the phone rings and it's a patient asking when their next appointment is, I have to close out of the ERA and start it again later, there's no "save" or way to push it to the background.

July 2017

Pam from Harris and Renshaw Rehab Center Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

They Tech support has been wonderful! Always fix whatever problems I have!

Pros

It is pretty easy to use. We didn't have much training at all so glad it is user friendly. I like that the balance shows up on navigator. I like the temporary patient to start a new patient on the schedule.
I also like that you can post patient copay from the scheduler.

Cons

The original person we had that signed us up wasn't exactly honest. She told us about different functions that Theraoffice can do without telling me there were hidden charges. this did upset me however we had already signed a contract. to be honest had I known some of the features that are additional charges I would have gone in a different direction then Theraoffice. I like it but, there are some things I don't like. Statements are not that easy to print. Looking at the patient account isn't that easy you have to go into to many different screens. I don't like the fact the you get signed out if not using for a bit. I know it is a safety issue it is not convenient for me at all. There are a few other things that I am not happy with also . Over all I like the software.

July 2017

Susan from RJB Rehab, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

TheraOffice is the solid foundation of our practice.

Keeps my accounts receivable manageable. The documentation is a breeze especially when using customized templates. I have actually learned some things about therapy practices that I was not aware of in the past. Most importantly it out performs the other three programs that we have used in the past.

Pros

Listen to suggestions with new implementations every quarter. Customer support is always friendly, knowledgeable and efficient. The most positive customer oriented business I have ever known.

Cons

The user manual needs to be more up to date and actually include all aspects of the software and its use.

July 2017

Carol from Sutton Place Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Fabulous. Theraoffice has really helped me to run my business more efficiently.

Business reporting is easier with the software. The training the company offers is not only readily available but each person that answers the phone is patient, knowledgeable and enthusiastic.

Pros

What I like most about the software is really the people that support it. They are always readily available, knowledgeable and so patient!

Cons

It is difficult to find the reports that are helpful to manage the business. I find the names of them very complex and not easy to remember.

July 2017

Carol from Barr & Associates Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Very user friendly and people always available to help

Pros

The billing software is extremely easy. Our rejection rate for claims is way below industry standards. Physicians comment on the ease of reading our reports and how complete they are.

Cons

Some alerts have multiple clicks to go through to complete a task. Not a huge complaint but the last update added extra steps.

July 2017

Tiffani from Timberline Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2017

Always on the ball!

Having a really user friendly system which makes my job a lot faster.

Pros

Customer service is always willing to help with anything. And you guys can sign on and help us right away.

Cons

I don't like how I can't put notes while I'm posting payments without getting out of payments and getting into the patients account to do it. Wish there was a way to do it in the payment screen.

July 2017

Gerri from Waterfront Fitness & Nutrition dba PRO PT

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Very user friendly, with great customer support.

The best benefit from my perspective is that it is industry specific:-)

Pros

What I like most about TheraOffice is that it was designed specifically for Physical Therapy practices.

Cons

The Accounting module has a level of sophistication that requires a deeper understanding before being able to use all of its capabilities.

July 2017

Chany from Physical therapy specialists of Beverly hills

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Great customer care! Program can be customized to the office needs.

Pros

Customer support have been amazing in helping out when issues come up and coming up with creative solutions.

Cons

The reports that come standard can be more versatile with the input criteria. Would be helpful to have one module instead of 5.

April 2015

Burke from Back To Work Physical Therapy

Review Source: Capterra


Ease-of-use