About VelociDoc by Practice Velocity

Practice Velocity offers urgent care software and services, including an integrated cloud-based VelociDoc EMR and PVM practice management systems.

VelociDoc offers point-and-click functionality that allows providers to comprehensively document systematic coding for urgent care patient visits. After selecting a chief complaint, the solution will populate appropriate questions, diagnoses, procedures and ExitCare discharge instructions. The system’s e-prescribing application is supported by Surescripts and patient prescriptions can be faxed, printed or electronically transmitted directly from the EMR. Providers have access to patient histories including past diagnoses, prescriptions and results, and they can utilize the PV Patient Portal, ZipPass online sc...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

125 Reviews of VelociDoc by Practice Velocity

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(47)

47

4 stars

(56)

56

3 stars

(19)

19

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 125 results

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2018

Great product!

Pros

I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.

Cons

Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.

December 2018

Tina from AmCare Inc

Company Size: 51-200 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2018

OCCUPATIONAL MEDICINE C+

I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Pros

The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons

Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

January 2020

Jennifer from Urgent Doc

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2020

Solid/Basic software...could use an overhaul/update

It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly.

Pros

We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly.

Cons

Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like [SENSITIVE CONTENT HIDDEN] who are awesome

January 2019

Christine from Owl Now Urgent Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

EMR FOR URGENT CARE

Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Pros

This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Cons

it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

December 2018

Brad from EyeCare Services Partners (ESP)

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

Great value and easy to use

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.