Space module is good for searching floor plan + helped massively when we want to reorganise the office and change up our different spaces. We also like service module as has helped streamline our maintenance jobs in offices. We can raise service requests easy and gets assigned to the right people right away

It would be good in future to get for more detailed reporting and analytics to come

Overall, this is a good mid-tier product. It does not have all of the features of some of the more expensive products but it is easy to implement and easy to use.

iOffice was easy to implement and is very intuitive. We were up and running quickly and we can add new markets and sites easily.

The floor plan print features are limited. Text is either hidden or crashes into values in other spaces. The ability to select which text to display on a space is also limited.Neighborhoods did not really work for us. It is difficult to add non-contiguous spaces to a neighborhood and managing rules can be challenging.Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. This should be addressed in a Q3 release. Managing room rules (who can book) is challenging.

Dealing with customer service has been quick and responsive. They don't quit until the issue is resolved.

I like the ease of use-and lately-since Eptura took it over-the customer service has been quickly responded to and quickly resolved.

For me, there should be a little more adaptability to customize the customer front end.

Since Eptura we have seen a decline in managing our account, product solutions, pricing has increased and your contracts staff declined to negotiate pricing and terms with our procurement group. Eptura is definitely going backwards due to quick unstable growth.

Complete workplace tool solution, from floor plan, ppl management, moves, mail, visitor, etc.

iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined.

Over the last few years we’ve had a number of shifts in the needs of our workforce and real estate. Eptura workplace has meant we can adjust each office in alignment to individual office policies and that team’s needs. Have redesigned layout in our offices to add more collaboration and break out spaces. The cad floorplans are really useful and give us a complete visual picture of all out space across all our offices. The data we get from the system helps tell us what spaces are being used and which are being underused. Helpful to create custom dashboards and run instant reports that can be passed to leadership on occupany/utilization/performance of space and assets.

Even more advanced analytics in future would be useful