MemberLeap
About MemberLeap
Awards and Recognition
MemberLeap Pricing
The monthly MemberLeap fee is based on the total number of member records requiring usernames and passwords in your database. It is truly a month-to-month lease subscription, and you are not locked into a long term contract. After deciding which MemberLeap features your organization can benefit from, you can determine which plan (Silver, Gold, or Platinum) will work best for you.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for MemberLeap
1 - 5 of 83 Reviews
Dawn
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Attractive front end and excellent support. Spending 25% fewer man-hours in system.
Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.
PROSAll the energy is on the front-end to build. Once up and running it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive.
CONSNot for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.
Vendor Response
Thanks for the awesome review Dawn! Your new website looks fabulous, and we are so happy that you have been able to streamline your organization's day-to-day needs by switching to MemberLeap! Fly high!
Replied April 2018
Karen
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2012
We are VERY happy with Vieth and the MMS system
We moved from Avectra Netforum/Memberfuse to Vieth. We were very unhappy with the Netforum system and the Avectra support team. Moving from a big name system to Vieth was a bit scary but I have to say the experience so far has been amazing. From the start I could see the major differences. Vieth came up with the design for our site and then built it very qucikly as part of our implementation fee. They took care of everything which was a big difference from Avectra. Once in the system I quickly realized how much easier the MMS system was to use vs. Netforum. I spent months getting Netforum setup to work the way we needed and MMS was about 1 week. Avectra promised a bunch of functionality during the RFP process and then we were surprised to find things not working the way we expected. Vieth was very honest and we got what we expected. A support ticket at Avectra would sit for a few months but at Vieth it is worked on that week. We are very happy with Vieth and highly recommend them.
PROS-Very easy to use admin console. Once you figure out where everything lives it is easy to get around the system -We have a great deal of flexibility with the system when it comes to customizations. Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything -Member side is straight forward. Easy to use -It does what they say. Sales team is very open with their product. They don't promise anything outside of the system functionality -Very few bugs. Our last system had new releases often however they usually introduced new bugs to the environment. -The support staff is VERY responsive. I was worried at first as the staff is on the smaller size however they are much quicker to resolve issues then our last "big name" system. I will send in a support email and someone is working on it that day!
CONS-A couple of the system generated pages could do with an update on their look.Overall very happy with what we have. -Newsletter module is much better then our previous system but could do with updating. I understand this is on their list of things to do. -Some of the system pages do not allow you to add your own text to the page. For example if I want to add a statement to the file manager page I cannot without Vieth adding it for me. It would be nice to have that ability. -They do not have a subscription module which our last system had. They do have the ability to do custom member types and they do have a online store.
Seth
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Association Management
They hit the target date of launch and helped with the transition. Once setup and we began using it immediately. The build out of our first event took some time.
PROSEvent setup was straightforward Registering and recording attendance
CONSNot always intuitive Training happened at a time when we hadn't used the product yet
Reasons for switching to MemberLeap
Other program difficult to use and didn't provide the options we needed.
Alex
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Truly outstanding customer service!
My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team!
CONSI think the proposal and event systems could be updated. It's sometimes difficult to customize things in there.
Reasons for switching to MemberLeap
Impak was so old and breaking down.
Vendor Response
Hi Alex! Thanks for the great review! MemberLeap has sooooo many features, and I hope you take full advantage of them! We look forward to serving your organization for many years to come.
Replied April 2023
Susie
Non-Profit Organization Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
BEST Customer Service EVER!
Having used MemberLeap for TWO different organizations, I can say with confidence that MemberLeap is an awesome AMS. Our websites are beautiful, easy to navigate for the user and easy to update for administrators. Event registration is easy to set up and nice that it takes payment without sending to another website. Reports are customizable and easy to set up, download, etc. I love Memberleap. Would choose them again!
PROSWhen I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.
CONSNone that I can think of at this time.
Vendor Response
Awe! Thanks Susie! We have enjoyed having you as a client, and we are excited that you brought a second organization to us.
Replied April 2022