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Cliniko

Cliniko is a cloud-based practice management solution designed to help businesses in the healthcare sector manage appointment scheduling, invoicing, payment processing and more. It enables medical professionals to capture patients...Read more about Cliniko

TherapyAppointment

TherapyAppointment is an easy-to-use, HIPAA-compliant, EMR solution for individual and group mental health practices. Our secure, cloud-based web platform powers your practice (charting, billing, insurance filing, scheduling, appo...Read more about TherapyAppointment

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Luminello

Luminello is a cloud-based electronic medical record (EMR) that helps psychiatrists, counselors and therapists in small mental health practices. It comes with a calendar scheduler, which allows users to manage appointment bookings...Read more about Luminello

4.5 (67 reviews)

22 recommendations

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SimplePractice

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day...Read more about SimplePractice

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TherapyMate

TherapyMate is a cloud-based practice management solution for therapists, counselors, psychiatrists, psychologists, and social workers. This solution offers patient scheduling, therapy notes, billing, payment processing, income/ex...Read more about TherapyMate

4.2 (9 reviews)

Foothold

Foothold offers a federally-certified mental health EHR that is fully interoperable with other systems and HIEs. AWARDS is HIPAA-compliant software that offers robust case management, client tracking, billing and reporting functio...Read more about Foothold

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AdvancedMD for Mental Health

AdvancedMD is a unified suite of software designed for independent laboratories, medical, physical therapy and mental health practices. Features include practice management, electronic health records, patient engagement, telemedic...Read more about AdvancedMD for Mental Health

3.5 (4 reviews)

66 recommendations

Compulink Healthcare Solutions

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart f...Read more about Compulink Healthcare Solutions

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EHR YOUR WAY

DO NOT CLICK UNLESS YOU CAN PAY AT LEAST $800 A MONTH. ***NOTE: WE ONLY SERVE 15+ USER AGENCIES WITH A $800 MONTHLY MINIMUM IN LICENSE FEES. + 120-Day Money Back Guarantee + 5,000+ Features + Inpatient/Outpatient...Read more about EHR YOUR WAY

4.9 (331 reviews)

10 recommendations

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DoctorConnect

DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation managemen...Read more about DoctorConnect

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MedicsCloud EHR

Ideal for all levels of care, the MedicsCloud Suite operates as a singular solution from one vendor (ADS). Yet, the Suite's MedicsCloud EHR and its MedicsPremier financial/management segments are available separately as needed. ...Read more about MedicsCloud EHR

3.6 (11 reviews)

1 recommendations

RXNT

RXNT’s cloud-based, ONC-certified medical software—Billing, Practice Management, EHR, and more—improves clinical outcomes & revenue cycle management. Simple, transparent pricing includes free setup and training, free data transfer...Read more about RXNT

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CAM

Celerity’s CAM is a cloud-based, behavioral health care management solution and electronic medical records (EMR) for chemical dependency and mental health treatment providers. CAM incorporates a variety of clinical features, ...Read more about CAM

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Waystar

Waystar is a cloud-based revenue cycle management platform for healthcare systems. The solution is used by organizations of all sizes to manage administrative and clinical functions. Key features include insurance verification, co...Read more about Waystar

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Valant EHR Suite

Valant’s Behavioral Health EHR and Practice Management Software includes all the tools you need to provide exceptional individual and group care while running a successful private practice. Unlike other non-specialized EMR softwa...Read more about Valant EHR Suite

4.1 (275 reviews)

62 recommendations

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CGM DAQbilling

DAQbilling by CompuGroup Medical (CGM) is a medical billing and patient scheduling system designed to streamline medical billing. The solution covers eligibility inquiries, claim submission, and payment posting. The system has an ...Read more about CGM DAQbilling

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DrCloudEHR

DrCloudEHR is suitable for midsize and large behavioral health, human services and integrated delivery systems. DrCloudEHR is meaningful-use (Stage-2) certified and 508 compliant, and it displays information as needed for intake...Read more about DrCloudEHR

4.2 (13 reviews)

1 recommendations

TotalMD

TotalMD is an extremely affordable, extremely intuitive Practice Management solution that offers small and growing practices the latest billing technologies and techniques at a fraction of the cost of their competitors. TotalMD pr...Read more about TotalMD

4.4 (60 reviews)

45 recommendations

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ClinicSource

ClinicSource is a cloud-based practice management solution focusing on speech therapy, physical therapy, and occupational therapy that helps in scheduling and documenting the therapy appointments of the patients. ClinicSource Th...Read more about ClinicSource

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Pronto EMR

Pronto EMR is a behavioral and mental health electronic medical record (EMR) solution. It can be either deployed on-premise or hosted in the cloud and offers features that include clinician dashboard, prescription drug monitoring ...Read more about Pronto EMR

Buyers Guide

Last Updated: March 16, 2023

Much like the broader medical software space, mental health practices require a variety of software systems to help manage administrative tasks as well as speed up, secure and manage processes related to patient care.

Mental and/or behavioral health practices have more specialized needs for their medical software than other types of practices. This means mental health professionals have to add specialty-specific requirements to their list of considerations when searching for new or replacement systems.

To help provide a clearer understanding of what mental health software is and what the unique considerations for buyers are, we've created this buyer's guide. In it, we'll cover the following topics:

What is Mental Health Software?

Common Features of Mental Health Software

What Type of Buyer Are You?

Benefits of Mental Health Software

Next Steps for Buyers

What Is Mental Health Software?

Mental health software is not actually a type of software, but rather it refers to a number of different software systems that are related to and specialized for behavioral health professionals. Some of the most widely-used software systems for mental health practices include:

  • Electronic health records (EHRs)

  • Therapy notes

  • Patient scheduling

  • Telemedicine

  • Accounting and Billing

  • Patient portal

Users typically have the option of purchasing a larger practice management suite with a number of these common applications included or investing in individual, standalone systems that may offer more robust capabilities.

Patient-scheduling-within-AdvancedMD's-EHR-system

Patient scheduling within AdvancedMD's EHR system

Common Features of Mental Health Software

Electronic health records (EHR)

Helps users to create and securely store digital patient records. EHRs that are specific to mental health practices will also include features like charting templates for evaluation and automated E/M coding as well as e-prescription and lab integrations.

Medical billing

Makes coding and collecting payments significantly easier with features such as patient statement generators, coding assistance, claims scrubbing, eligibility inquiry and reporting. Mental health billing systems will often specialize in ICD-10 billing and coding.

Patient scheduling

Automates many of the processes related to scheduling, such as sending out text message/email/phone reminders of upcoming appointments and follow-up inquiries or surveys.

Practice management

Bundles a few different systems necessary for running a mental health practice. Systems often included in practice management suites are: EHRs, billing, scheduling, accounting, practice analytics, reporting, etc.

Patient portal

Creates a single, secure interface where patients can submit paperwork and payments, view lab results and communicate with therapists via secure messages.

Telemedicine

Helps therapists and patients to connect remotely. Video conferencing is one of the most popular telemedicine applications. helping physicians meet with customers face-to-face for sessions without either having to leave their office or home.

What Type of Buyer Are You?

Our medical advisors speak to hundreds of medical professionals each day to discuss their software needs. Here are the most common reasons our callers give for needing mental health software.

Opening a new practice. Many times, we hear from medical professionals who haven't opened their practice yet, but who want to have their systems in place before opening their doors. Depending on their needs and budgets, these therapists may want to start off with standalone systems that will allow them to grow as they acquire more patients.

Transitioning from paper charts to EHRs. It's not uncommon for us to hear complaints from callers who are drowning in paperwork and interested in the benefits of electronic records. By making the switch, practitioners are able to improve office efficiency, keep more detailed records and reduce errors.

Updating systems and technology. Thanks to constant updates and new features being added to mental health software systems, we find that many of our callers have outgrown their existing systems and are looking for more modern options.

Looking for an integrated solution. Many practices that started out with independent or best-of-breed systems find that, over time, they outgrow those disparate systems and need to look for a single, integrated software suite. These larger systems unify the different mental health softwares such as EHR, scheduling, billing and practice management, to make them all easier to access.

Adhering to federal standards. After the HITECH Act of 2009, medical professionals were expected to adopt electronic record-keeping methods and demonstrate “meaningful use" of those systems. Practitioners who are not currently using EHRs are likely seeing penalties in the form on decreased reimbursements, which could be corrected by switching to ONC-ATCB certified EHRs.

Benefits of Mental Health Software

Mental health professionals who use software tools get to enjoy the same benefits as general practitioners who use EHRs, scheduling systems and other medical software. However, when therapists use those mental health-specific systems, they see additional advantages, for example:

  • Specialized medical billing software isn't bogged down with codes that don't apply to mental health. Instead, these systems are tailored with ICD-DSM coding to run faster and better assist users with ICD-10.

  • Intake and evaluation forms are customized to obtain the information that you need for psychiatric evaluations. Unlike generic patient history forms, the templates generated by specialized mental health systems can ask different or additional questions to give you a better picture of your patients' overall history.

  • Mental health EHRs include additional note capabilities to document behavioral factors such as risk of violence or suicide.

Overall, using software that is tailored to your own unique needs will increase productivity and efficiency within your office as well as improve patient care by allowing you to offer more tailored and thorough treatments.

Next Steps for Buyers

So now that you have a better understanding of what differentiates mental health software tools from broader medical software, you can better assess your options.

The first step, regardless of what type of buyer you are, will be to identify which tools you need for your practice. For example:

  • Are you starting simple? Prioritize a mental health EHR system to make sure you have your bases covered when it comes to creating and tracking patient charts.

  • Are you looking to streamline everything? You're in the market for a practice management suite with EHR, billing and scheduling functionality.

This guide can help you figure out where your practice is and what technology you should invest in.

Step two will be to work out your budget. A good starting point for this process is to list out the features you really need and—in a separate list—those that you really want.

Knowing the difference will help you better determine what you can afford when it comes to pricing out integrations. Check out this pricing guide to learn more about how much mental health EHRs cost.

Finally, call or chat with our team of expert advisors to discuss your practice's needs and have them identify a short list of products that offer exactly what you're looking for.