Epixel MLM
About Epixel MLM
Most Helpful Reviews for Epixel MLM
1 - 5 of 33 Reviews
Maheswar
Verified reviewer
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Happy to work with Epixel
I didn’t have to regret choosing Epixel to date. They deserve appreciation not only for their software but for their support. After associating with Epixel they never failed to support me in time of need. Their program is good as far I know. never faced any major trouble. Our team is happy with their work. The team is very flexible and ready to do what I need. Never hesitated
CONSInitially I faced some communication gaps due to the time-zone issues, but they have resolved recently. Overall happy now.. Expecting the same support in future
Vendor Response
We are glad to hear from you. Your words motivates us to serve you better. We have extended our team across various time zones to ensure uninterrupted service. We are providing software support 24/7 and during weekends and holidays too. Thank You.
Replied July 2021
Carlos
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
The project manager and developers are professional and have good communication, but they take so long in easy things and the price for the monthly support is so expensive, making difficult to control our software and improve the things we want
PROSThe professionalism and once they software is out almost has no issues
CONSThe monthly full support is so expensive and it takes so long time to develop easy things, also the salesman told us that the software was ours and we can manage the hosting and changes in the future, but it was not the case.
Reason for choosing Epixel MLM
I like what the salesman told to us
Vendor Response
Hi Carlos, Thank you for taking your time to share your thoughts. We value your concern and take it seriously. We understand your concern regarding the pricing of our software and services. We continuously review our pricing structures to ensure that it aligns with the value we provide. We apologize for the delay and the inconvenience it may have caused. Your satisfaction is of utmost importance to us and we commit to improving our service to match your requirements. We appreciate your patience and support in standing with our team. Please feel free to contact us for any concerns in the future. We are here to address your concerns.
Replied October 2023
Aaron
Nanotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2021
Good. Bad. Ugly.
They could not grow with us and we recognized this after the first month.
PROSThe epixel team really tried to accommodate our needs, and they did meet our 2nd go-live date.
CONSFunctionality was abysmal. Customizable features on our side would help. Too difficult to have conversations in the middle of the night to get resolution does not work.
Vendor Response
Hi Aaron, We understand your situation completely. We deeply regret the inconvenience caused. We cannot justify the strain we have had in our relationship but tides were hard on our side too. While we understand that there cannot be excuses for commitment, we would like to extend our sincere apologies and support in every possible way we can, to overcome your difficulties.
Replied May 2022
Lebone
E-Learning, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Spongein Review
Nothing short of incredible. The best MLM platform for growing your business.
PROSEverything from the service to the support.
CONSNothing. All things are great. There has been nothing I can rate bad.
Vendor Response
We greatly appreciate your positive feedback and are delighted that you had a positive experience with us. Collaborating with you has been a privilege and an honor. Your excellent review motivates us to maintain our commitment to delivering your requirements promptly and effectively.
Replied December 2023
Laurel
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Why I love Epixel
Makes it easy for distributors to keep track of their business and easy to use. Frees up customer service because it is easy, but has all the bells and whistles.
PROSIt ability to include so many necessary functions an yet simple to use for Administrator and user. Latest technology. Looks good.
CONSI have not yet found anything I do not like. Additionally, Epixel can and does customize per any requirement making it perfect for any company to have exactly what they want.
Reason for choosing Epixel MLM
Initially, we began looking at Epixel because they have a free demo right on their site that you can look at prior to calling them. All others required an appointment to see demo. Because we could view demo, we knew right away that Epixel was a cut above bot in look and features.
Reasons for switching to Epixel MLM
We switched because Multisoft was outdated old technology with complicated features that require a full time IT person to do most anything. Additionally their software had many glitches and caused constant need for support tickets.
Vendor Response
Thank you for the appreciation and sparing your time to share a positive experience with us. We are happy to hear that our customization features met your requirements. With proper focus on the latest technology and innovations, we guarantee the easy to use system. We will make sure of such aspects to deliver what our customers need.
Replied October 2019