All Epixel MLM Reviews
1-25 of 33 Reviews
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Maheswar
Verified reviewer
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Happy to work with Epixel
I didn’t have to regret choosing Epixel to date. They deserve appreciation not only for their software but for their support. After associating with Epixel they never failed to support me in time of need. Their program is good as far I know. never faced any major trouble. Our team is happy with their work. The team is very flexible and ready to do what I need. Never hesitated
CONSInitially I faced some communication gaps due to the time-zone issues, but they have resolved recently. Overall happy now.. Expecting the same support in future
Vendor Response
We are glad to hear from you. Your words motivates us to serve you better. We have extended our team across various time zones to ensure uninterrupted service. We are providing software support 24/7 and during weekends and holidays too. Thank You.
Replied July 2021
Carlos
E-Learning, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
The project manager and developers are professional and have good communication, but they take so long in easy things and the price for the monthly support is so expensive, making difficult to control our software and improve the things we want
PROSThe professionalism and once they software is out almost has no issues
CONSThe monthly full support is so expensive and it takes so long time to develop easy things, also the salesman told us that the software was ours and we can manage the hosting and changes in the future, but it was not the case.
Reason for choosing Epixel MLM
I like what the salesman told to us
Vendor Response
Hi Carlos, Thank you for taking your time to share your thoughts. We value your concern and take it seriously. We understand your concern regarding the pricing of our software and services. We continuously review our pricing structures to ensure that it aligns with the value we provide. We apologize for the delay and the inconvenience it may have caused. Your satisfaction is of utmost importance to us and we commit to improving our service to match your requirements. We appreciate your patience and support in standing with our team. Please feel free to contact us for any concerns in the future. We are here to address your concerns.
Replied October 2023
Aaron
Nanotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2021
Good. Bad. Ugly.
They could not grow with us and we recognized this after the first month.
PROSThe epixel team really tried to accommodate our needs, and they did meet our 2nd go-live date.
CONSFunctionality was abysmal. Customizable features on our side would help. Too difficult to have conversations in the middle of the night to get resolution does not work.
Vendor Response
Hi Aaron, We understand your situation completely. We deeply regret the inconvenience caused. We cannot justify the strain we have had in our relationship but tides were hard on our side too. While we understand that there cannot be excuses for commitment, we would like to extend our sincere apologies and support in every possible way we can, to overcome your difficulties.
Replied May 2022
Laurel
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Why I love Epixel
Makes it easy for distributors to keep track of their business and easy to use. Frees up customer service because it is easy, but has all the bells and whistles.
PROSIt ability to include so many necessary functions an yet simple to use for Administrator and user. Latest technology. Looks good.
CONSI have not yet found anything I do not like. Additionally, Epixel can and does customize per any requirement making it perfect for any company to have exactly what they want.
Reason for choosing Epixel MLM
Initially, we began looking at Epixel because they have a free demo right on their site that you can look at prior to calling them. All others required an appointment to see demo. Because we could view demo, we knew right away that Epixel was a cut above bot in look and features.
Reasons for switching to Epixel MLM
We switched because Multisoft was outdated old technology with complicated features that require a full time IT person to do most anything. Additionally their software had many glitches and caused constant need for support tickets.
Vendor Response
Thank you for the appreciation and sparing your time to share a positive experience with us. We are happy to hear that our customization features met your requirements. With proper focus on the latest technology and innovations, we guarantee the easy to use system. We will make sure of such aspects to deliver what our customers need.
Replied October 2019
Bernard H.S.
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Good software team with good price
The team was able to create and support all our complex and customized programs. They have good executive officers and good senior programmers. A wonderful group of people works at this company. I really appreciate their support and work ethic.
CONSAs we add new complex programs and upgrade some old ones, fixing glitches in the system has become part of the development process. And communicating with the team who are in a very different time zone has disrupted my bio cycle.
Vendor Response
Hi Bernard, Thank you for the review. Yes, after changing binary module to unilevel model, we faced a lot of difficulties, because of most of the compensation structure everything needs to re-migrated to the new business plan. We also provide the support and maintenance program in your timezone as well.
Replied July 2020
Nolquis
Shipbuilding, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
excellent job
The MLM system has helped us to have a rapid expansion and to obtain many more clients.
PROSI really liked the professionalism with which they do their work, the way they treat us and are aware that everything goes well
CONSI really like the fluidity and speed with which the system works
Vendor Response
Hi Nolquis, Thank you for taking the time out to give us such a fantastic review. We are extremely excited to know that your business have transformed positively with Epixel. We are glad to be part of your team and extend our whole hearted support to take your business forward in everyway possible. We consider ourselves lucky to have supportive customers like you!
Replied May 2022
Pravin Raj
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Stable and hassle free software
I am satisfied with the software and their support
PROSI feel ePixel have strong experience in MLM business plan. After understanding their expertise in MLM, I had decided to purchase their MLM backoffice. I am using MLM backoffice for more than 6 months now. I feel software is hassle free so far. I personally appreciate Epixel Team for their good work and hope this will continue in feature as well.
CONSMy concern is about the timely delivery. My project has delayed 2 weeks from agreed timeline. My launch got delayed. But overall satisfied with their services.
Vendor Response
Thank you for your valuable feedback. We appreciate your valuable suggestions by considering its importance. The requirements were a bit complex in terms of financial calculations, and we wanted to deliver a stable & error-free system for your business. A small delay was inevitable at that stage. We'll make sure that there won't be a delay in timeline again, it's a guaranteed assurance from our side!
Replied August 2019
Lebone
E-Learning, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Spongein Review
Nothing short of incredible. The best MLM platform for growing your business.
PROSEverything from the service to the support.
CONSNothing. All things are great. There has been nothing I can rate bad.
Vendor Response
We greatly appreciate your positive feedback and are delighted that you had a positive experience with us. Collaborating with you has been a privilege and an honor. Your excellent review motivates us to maintain our commitment to delivering your requirements promptly and effectively.
Replied December 2023
Mohammed
Information Technology and Services, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Awesome back-office with cool features
Excellent service, Approachable and supportive staffs,
PROSI always thought of implementing a new idea of online training for my distributors. And get proper tracking by setting goals. It was a mere idea and I shared it with epixel team. They provided exactly what I wanted to put in place.LMS feature is very helpful for training my distributors in the UAE and other Middle East countries. Still working with Epixel to implemented new features.. Thank you all
CONSTime management ned bit improvement. My project is delayed for 10 days than agreed. But I am satisfied with the outcome.
Vendor Response
Thank you for your feedback. Top-notch customizations and multiple levels of testing for quality assurance resulted in an unexpected delay. We will make sure that the delivery will be on time.
Replied January 2020
Ronald
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
The best software. Very supporting team
I spotted ePixel on initial search itself. They are among the top providers of network marketing software. I feel the team is flexible to make any changes based on my expectation. Staffs are very supportive. My business is just started. Hope ePixel team will assist me to meet my organization goals.
PROSThey made reports as I need. I can control almost all options. We are using this for 6 months. No major errors found in calculations and registration. Still working with them for new features. Quality people.
CONSThe registration have 3 steps.. which I don't want. Now we are working to implement single page registration with payments for my company.
Vendor Response
Thank you for feedback. We will be including single-page registration feature in the upcoming version.
Replied August 2019
Richard
Internet, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Fast, Reliable & Innovative Software
Great functionality. Great User Interface. Fast response with timelines met. Great Customer Service Experience and Communication!
PROSI have dealt with several MLM software companies with mixed results. However, with Epixel, not only do they understand the complexities of compensation plans better than most, but they also build their software with the 'end in mind', meaning that they place a high importance on scalability and security. Their team is highly professional and I have found that they meet their timelines better than other software development companies I have worked with. The results speak for themselves with happy customers, 'easy to use' intuitive interfaces and the best value you can find in quality MLM software.
Vendor Response
Hello Richard, Thank you very much for your valuable feedback, We look forward to work with you again and it was a great experience to work with you.
Replied May 2017
Michael
Recreational Facilities and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
EPIXEL has been like a Sunshine after a long rain !
Easy to use, complete and reliable !
PROSReactivity ! 100%, Fast problem solving !! Custom design and understanding customer's requirements !!
CONSSometimes designs, at first place, are a bit too different, but immediately they will change it on the requirement.
Vendor Response
Thank you Micheal, for your Wonderful Feedback,We will looking forward to you for more Support
Replied October 2017
Jason
Apparel & Fashion, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Best and Trust Worthy MLM Software
Epixel Team is outstanding in creating the MLM Software, they are really well understanding, i had just given an idea as per my requirements but the epixel team made it true.They delivered a wonderful solution for my MLM Business.Really Appreciable.Kudos Team.
PROSWonderful team and Amazing MLM Software for my Business.100% Trust worthy
CONSCan't find anything :)
Vendor Response
Thanks Jason for you valuable capterra review, it was great working with you, Thanks Again
Replied July 2020
Jonathan
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Work very nice
I love this software. This company is very working team. I have appreciate with développer very good skills
CONSIts easy too integrate and easy too use. Very like this
Vendor Response
Hi Jonathan, We are extremely glad to hear from you. Thank you for making us a part of your venture. We take pride in your happiness and dedicate it to the hard work of our devoted team. We will continue exploring ways beyond our capacities to serve you best.
Replied February 2022
Jairo
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easiest MLM Software Out There!
The Epixel MLM Software is so clean and user-friendly anybody can use it. Also their customer service is superb. They are always ready to help and are very responsive. They truly stand behind and guarantee their work!
CONSI haven't found any cons so far. It's that good.
Vendor Response
Thank you so much for your feedback. We're happy you had a good time with team Epixel. It's a privilege and honor to work with you Hope to see you again soon!
Replied January 2020
Steve
Marketing and Advertising
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Phenomenal MLM software tailored to our needs
We needed a MLM software that can meet all of our requirements in a short time period. Epixel quoted us reasonable amount and they delivered what they promised. The software is very modular and it lets you configure many settings like your compensation bonus details, tax configuration by state and so on. The content management system was easy to use and it allowed us to add new pages quickly.
CONSThe initial design of the registration page didn't let the users see the enrollment packages they were choosing, but Epixel quickly added a new feature to see the contents of our packages.
Vendor Response
Hi Steve, We are really Happy to get Valuable feedback from Your Side about the Software we are delivered.Thanks for the Support
Replied October 2017
Eastan
Financial Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Epixel Review
We were skeptical to outsource our software after a previous bad experience with another company, but Epixel has been incredible and we are very glad to have chosen them. They met all of our project requests and exceeded our expectations. After the project was completed, they were willing to work with us on any additional editions / enhancements to our software and they even worked with us on holidays when they were out of the office when we needed quick technical support. There has never been a project / work request that they couldn't code for and communication is fantastic. Their entire team is amazing, and we can't recommend them enough!
PROS- Professional - Capable - Intuitive - User Friendly
CONS- Grammatical errors present occasionally
Vendor Response
Hello Eastan, Thank you very much for your valuable review.
Replied July 2019
Ryan
Biotechnology, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great bang for your buck
Awesome. They worked their butts off to make sure everything was ready by our launch.
PROSThe team was so willing to implement everything we asked for.
CONSThe time difference has made it so I have to stay up late or wake up early to communicate with the dev team. But they are so good.
Vendor Response
We thank you for your incredible feedback. It's a pleasure working with you. To help address the problem of time zones, we have modified our team's work schedule to fit our customers' varying time zones. We are glad that we made it to deliver your expectations. We work hard to make our customers happy and satisfied and letting us know that you're, is a privilege. Thank you once again for your support and understanding.
Replied July 2021
Dayana
Verified reviewer
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Friendly software for selling products and managing distributors
Error free calculations, I am getting very good feedback from the distributors. They can use the system easily. Epixel Team managed to meet all our expectations.
CONSOnly accepting bank wire transfers. Sometimes I feel difficult to pay Epixel from my account.
Vendor Response
Happy to hear that, Dayana! Our developers are always intended in applying their logical & technical skills effectively in the software development stages and deliver the best system to our customers. About the payment methods, bank payments are the best and secure option in India, so we follow that method for now. We are considering alternative payment methods like BTC in the future.
Replied August 2019
Renu
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I was very pleased Epixel MLM software . Highly recommendable multi linguistic MLM software!!!
Multi-language support and multi-cryptocurrency support. Most of the cryptocurrency payment options are available with Epixel MLM Software modules.
CONSNot much to talk about the cons but, can include voice input if possible. It will be an add-on for us.
Vendor Response
Thanks for your review ,
Replied September 2017
Bence
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Good company, they resolve everything
Problem solving attitude, quick actions most of the time, professional employees
CONSAt the beginning, communication was a bit hard, but both parties get into it soon, since then everything is smooth.
Vendor Response
Hello Bence, Thank you very much for your valuable review.
Replied July 2019
Anonymous
5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Efficient team with good innovation
Country specific features are their main highlight
PROSThe language can be set for different regions. Language is never a barrier anymore for my business and the innovative ideas they introduced helping me a lot.
CONSTheme switcher not available in their dashboard
Vendor Response
Thank you so much for taking the time to leave us this amazing review. We are providing theme switcher option in our customized demo. We strive to deliver great user experiences, with high-end customer satisfaction.
Replied December 2019
PRAVIN RAJ
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
All of my partners are pleased with the software you have developed for my business. My disicion to
Highly customizable, Competent team with appreciable skillsets, Good support, The team is very corprative and easily understands our requirments
CONSFornt-end design need to be improved. Anyway I can understand that your team is not much focusing on this part. But still you have managed to provide decent front-end webiste.
Vendor Response
Thank you for your review! We do value your suggestion and have made improvements to make the front-end looks great. We have already upgraded your software to the latest version without any additional cost. Putting enough care to make front-end design more interactive and responsive is the assurance we give.
Replied August 2019
Alvin
Verified reviewer
Computer Networking, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great team with unique solutions
Epixel delivers premium software solutions
PROSAutomated customer support with AI integration give personalized assistance to our customers. I am cent percent satisfied with their real-time client support.
CONSDelivery delay while providing customized solutions.
Vendor Response
Thank you for sharing your feedback. To ensure quality & customization, the projects undergo multiple levels of testing. Passionate to deliver extreme quality, make a little delay on delivery. We will make sure that the delivery will be on time.
Replied January 2020
Joey
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
It was a great experience. Rep really was helpful and got me through the process.
I really enjoy the back office and the individual portals for each agent. This is going to make everything transparent for the agents and we all know that transparency is something that they really like.
CONSI haven't had a disappointment yet. They have helped me with every question I have had. I definitely recommend this company to any one that is looking in getting started in a MLM.
Vendor Response
Hi Joey Rocha, Thanks for your Wonderful feedback and support. We are really glad to have you as a part of our company.
Replied March 2018