Shift4Shop vs Katana Cloud Inventory

RATING:

4.2

(129)

Shift4Shop has 129 reviews and a rating of 4.15 / 5 stars vs Katana Cloud Inventory which has 165 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (129)
4.6 (165)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
July 10, 2023
April 15, 2024
Pros/Cons
  • Pros

  • I had never heard of them but I'm glad I checked them out. They are located in the US, have great value for money and give control to build a great website.
  • Good basic features for creating a website. Drag and drop and editing it pretty nice.
  • Cons

  • Occasionally the system can get very glitchy and mess up the final total cost of items purchased from the store. There seems to be a disconnect sometimes which can be very frustrating.
  • Horrible to customize design, features, functions of their CMS. Very little developers in the US can even help.
Read all user reviews
  • Pros

  • The Katana MRP interface is very easy to use and the steps are logical with help integrated into each section. The access to the knowledge base is good and the support team are efficient.
  • I appreciate how much this software has helped me fix my inventory issues. I also love that when I have an issue that I do not know how to resolve, I can schedule a call and get live support.
  • Cons

  • I've encounter a lot of bugs that are quickly fixed, but interfere with projects and daily work. The margins and costs info is a little untrustworthy and hard to read when looking for errors.
  • I'm missing one feature, but it's more due to the specific nature of my business.
Read all user reviews
Pricing Range
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$
$
$
$
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$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos