We really like this software overall. It's made a lot of things easier for us as a business, and there is still so many unexplored features that we still have to try.We will definitely continue using this product for the foreseeable future. I think the only thing that would make us switch away from this product, would be if our music studio hit and enrollment level that just got to cumbersome for the software. At that point we might switch to something more heavy duty like MindBody, which has definitively better and more user-friendly scheduling and billing capabilities; But that's something to reassess farther down the line.

I love that this software was such an upgrade from what we were using before (Course storm), and that the price point is perfect for where we are as a program. I love that the price only increases as our business increases, so you know what to anticipate.One thing I really want to point out is the website integration! You can set up your website so that class is automatically pop up when you have them in jackrabbit! It is taking so much work off of my marketing team. With our previous software, we had to do a website update every time we made any sort of change. Now I can just make the change in jackrabbit, and it changes itself on our website!I love the wealth of information that you can collect. Allergies, emergency contacts, taking notes, marking problem accounts. There's so many ways to customize your information, your classes, your scheduling, your emails, pricing, and ETC.THE HELP OPTIONS! I've never in my life use a software that has a help and instructional option as comprehensive and well done as jackrabbit. I almost never need to schedule a zoom call or call in to get help with anything. Literally any question you have you can find in their database. If you do run into something that you just can't figure out, it is super easy to set up a 15-minute zoom call, and they pull up your account and walk you through it. Their account assistance is amazing!Lastly- the wealth of features. There are so many different features in the software!

My biggest qualms with jackrabbit software:Customer billing requires a lot of work. There's some automation available, but it doesn't work correctly if you haven't gone through your system and double checked everyone's categories. I also don't think there's an option to automate e-payments. That means that whatever your billing cycle is, you have to go in every month to do it. I would just really love to check a box that says Susie gets charged $100 a month, and then never have to think about it again until Susie quits.

The best thing about Jackrabbit is its support team. They are always there to help and guide through problems.

We hoped it would be a complete music school management software, but it is not.

Signing up for the software we realized that a few critical features were not there, but were assured that it is under consideration. Two years later, after multiple "idea suggestions" with an overwhelming support from the fellow users these critical for any music school features are still missing. There is still No Store feature and No private lessons feature. Dance Recital Ticketing and the Uniform are not useful to a music school. Considering other options now. The only thing stopping me is the amount of time we spend learning and organizing, but unless the Private lessons and the store would be include, the switch will happen.

So far, Jackrabbit Music has helped us achieve our goals in building our music program, however some times I feel like I spend more time trying to figure out how to finish a task than the task itself. I am grateful for the top notch customer service however, as they are always there to help me find my way through the program.

I like that there are multiple options for setting up classes, events, etc. and that I am able to access contact info for all of my clients.

The private lesson module is not ideal. I should be able to reschedule a one off lesson or cancel a lesson easily so that it reflects better on my calendar. I am unable to mark attendance for my instructors without having to be added to their class and accessing the portal. I also wish there was a way I could reschedule a one off lesson without having to create a whole new "class". The interface is outdated and some times hard to find your way around.

Before Jackrabbit, we used 4 different databases. Jackrabbit has made our lives SO much easier!

Jackrabbit has made it SO easy for our piano school to maintain our database, keep in touch, and bill our customers.

The only thing I would change is the way that registration fees are set up. We are forced to use another software for our classes that have different fees, which is inconvenient.

They have made a lot of upgrades and continue to meet the needs of their customers.

All their systems work together. It is a one-stop program and integrate everything within the studio. I got rid of my Quickbooks, merchant account, outside scheduler when I moved to Jackrabbit. I could get rid of our communications systems except it would be too hard to move everyone over at this point.

We do group classes and private lessons. Even thought they say they handle private instruction, they don't do it well. So if a student wants to take an every other week lesson, those are all separate class enrollments. So in that case, it is not friendly to a private studio. We had been with them before and for another program due to this. We came back because we needed an integrated system. I figured we'd come up with a work around.

The customer service is wonderful but the product is lacking.

The customer service is simply unparalleled. Very very very helpful. I can not say enough about the Jackrabbit coach who helped me through the set up process.

Our music school does a lot of private lesson and the software just isn't set up for that which was the main reason we decided to switch. The online scheduling process isn't the best and the look of the software is pretty outdated.

We are ensuring that we are getting paid for the classes provided, and that we are paying our teachers appropriately.

Jackrabbit is very robust. It ensures that our classes are scheduled, tuition is paid, and teachers get paid properly. It was a game changer from our old method of using a Google calendar for class scheduling, a billing software for tuition, and a spreadsheet to pay the teachers. Before, Billings and teacher payments were falling through the cracks. Now, with Jackrabbit, we are confident that we are tracking everything and getting paid. The parent portal is also a game-changer, empowering our parents to easily notify us of changes and see their account, freeing up our staff for other tasks.

There are a couple of demographics fields that we must track in the US, for nonprofit government grants. I hope these can be added as a feature. Race/Ethnicity/Income level are examples. Also, we need a way to do substitutions on our private lessons, and track more than one teacher for group lessons (and do substitutions there too).

Since day one we install this software and it was life-saving, the transition was easy. The entire system is very easy to use and there are many capabilities to manage the school. The customer service is just outstanding, this is what really has them apart from any other customer service I have worked with, they really take time to walk you through and fix your issue. The material available for training on your own is also easy and very complete.

Our school is primarily for private students and the software has been designed for group lessons, so there are times we have to make some tweaks in order to work for the way the school is structured.

My overall experience with Jackrabbit has been a pleasant one.

The features that were set up by our business. Owner have been very easy to use.

Sometimes it seems like I have to go through a whole lot of clicking steps to complete an action. I am required to do at work. Perhaps this is the way it was set up by the business owner rather than a Jackrabbit issue.

I really enjoy that I can pull a large variety of reports and have many different items easily tracked (attendance, billing, store items etc). We run both private and group lessons and this is one of the few softwares that we can actually manage both on. It's not perfect as JackRabbit seems to be focused on group lessons but for any hiccups we run into for our group programs I can almost always find a work around. The support staff is also amazing! Always friendly, responds quickly, and has been able to resolve almost every issue I've run into. I also enjoy that Jackrabbit tracks who's made the last change/edit to anything in the program so we can quickly resolve issues that arise.

The bane of my existence at this time of year is make up lessons. We have several term ends around this time along with classes that run into the new year and different policies for different classes. So I need to pull the absences/make-ups allowance report and go through each and every absence manually to ensure the correct end date and availability. For this flu season we had about 400 absences in November alone. That takes a lot of my time away and can cause a fair amount of confusion for parents. The only other item I don't understand is why the events seems like almost a separate program from the rest of the platform. It seems like a very interesting feature and I would love to use it more but with it being in a different calendar, that alone makes it almost unusable for us.

My business has gotten easier and easier to manage as a result of using Jackrabbit Class. It is the lifeline of my business, and I couldn't do without my Jackrabbit!!

I've been a loyal Jackrabbit user for over 10 years now. We chose the program because of its powerful capabilities and proven track record. With an enrollment of nearly 700 families, I love having so much data about every student in our music school at just a click away. The reports, Staff Portal, online registration, and ease of billing/collection have saved me countless hours and therefore, so much money! Best of all, Jackrabbit Support is unparalleled - accessible, responsive, and always super helpful. I have also benefited tremendously from the regular software reviews that Jackrabbit offers. Jackrabbit really listens to their customers too, always making enhancements that make the software easier and better to use!

There is a bit of a learning curve, and Jackrabbit doesn't have some of the slick add-on's that other software offers, but it's other features and benefits outweigh this, in my mind.

Overall it has helped us grow by maintaining basic family & student information and streamlining billing. I do not manage the billing so I can't speak to specifics, but I think it has helped streamline things for our team.

Jackrabbit is most useful to us for registration, billing, and maintaining a contact database that is sortable by location, instructor, and other parameters.

It can be a bit clunky and lacks robust customization. 1. We need the ability to customize student info such as gender options beyond male/female, instrument, etc. We use the user defined fields to gather this info but there is no way to make these fields appear on a student's "main" page. I end up manually copying & pasting or typing it all into a spreadsheet. If we could customize further, I could take care of all of this. I'd also like parents/mentors/caregivers/step parents be able to manually enter their relationship to students instead of selecting from a drop down menu. The options are just too limited. 2. We rely on Google calendar to actually manage and reschedule lessons.

What I like most is the amount of time I save using Jackrabbit. I can post monthly tuition fees for 900 students, and collect the money on the first of the month(credit cards and bank drafts) in less than 30 minutes! I love that Jackrabbit can export financial data to Quickbooks, which saves me from re-entering data. I love the lesson scheduling, which can keep track of future drops and future enrolls. Because we have so many families with the same last name, I love that it keeps student_family_transactions all in one place to avoid errors. I love the extensive reporting capabilty. I could go on, but you get the idea. If you tried to take it away from me, you would have a fight on your hands.

It is a little bit pricey. On makeup lessons, it would be helpful to be able to record a "partial makeup", for example if the student is owed a 30 minute lesson, and the instructor is able to give a 15 minute makeup, it would be nice to be able to keep track of that.

Easy access. Fast interface.

Easily access accounts from the web. Fast interface and well laid out. JR is good about adding features and making them relevant. Customer service is good and fast to respond.

1) There is no way to export TAX to quickbooks!!!! This is a HUGE problem. Every month we need to make a separate manual entry that tracks the tax. 2) The Revenue Summary (and similar) reports are terrible. The groupings are very difficult to read. It should have a nice format according to CAT1, 2, 3 for easy sub-totaling. It also needs to break-out the taxes. 3) The export to excel for the reports is very bad. The function outputs data to excel, but the data is so poorly dumped out that it is almost not usable. 4) CAT2 and 3 cannot be exported to Quickbooks! Why? 5) Forces us to use Global as credit card merchant. I wish there was an alternative. Refunds and linking payments is cumbersome. 6) The scheduling tool needs improvement 7) Instructor time report needs to have a total number of hours

It does what I need it to do, but it's expensive for the functionality that I need to do

The functionality of keeping family information and the history of payments, classes, and emails all in one.

After reading an email from the listed email titles, it goes back to the first page instead of the page where you left off, so you need to find that page again.