We have been delighted with it, and it has helped us save a huge amount of time and money administering the club. It is such a shame the pandemic has limited out activities this year, and as such we have not fully utilised the software to its full potential.

The software was easy to deploy as it is fully hosted, and the team were very helpful in doing the intial set and support. We love the features it has, perfect for our club, and most importantly the support has been exceptional. As we are a charitable organisation we were also given a great price.

It is quit hard to learn initially as there is not real full user guide. Some of the admin functions are hard to find and manage.

We have been very impressed with myClubhouse, right from initial contact, product demo, first time set up from our exisiting database, then the huge range of features and fantastic customer support from [sensitive content hidden] and the team. We have reduced or eliminated most of the most onerous admin tasks, removed errors through previous cross-platform use and made it much easier for both our members and administrators to interact with the club. It might seem expensive at first, but is worth every penny - as treasurer I wouldn't want to do the job without it again.

myClubhouse has brought together our membership list, joinging & renewals, events booking, finances and website. For the first time we have one place to administer everything. Hours and hours of admin have been saved across the committee, freeing us up to spend our time developing for our membership.The features are extensive and customisable, allowing us to make everything fit our structures.

The only downside is the website has so many features it can be a bit of a steep learning curve to get started and learn how to implement what you want. The customer support is fantastic to help you though.

Months of complaints from numerous people about not being able to use the service. Culminating in the resignation of the membership secretary due to the vast increase in workload this system caused him compared with the legacy system built. As President I had also reported extensive issues with the solution and finally I too have resigned as the solution does not appear fixable and makes it impossible to perform my tasks moving to myclubhouse has wasted an enormous amount of time by our IT people to create the solution and members complaining about erratic unreliability, and several board levels seviews. We now have a system that is substantially worse and much slower than the 1993 +updates solution it was supposed to replace. Moving to a new solution should have placed us in a position to be ready for the next 30 years, not back to worse than 30 years ago

website for public visitors ticket sales

Appalling response times Terrible navigation experience needing lots of screens and clicks - very time inefficient Total inability to track and control access rights to appropriate levels Extremely hard to find things via the search system cumbersome menu system oriented for small solutions with limited features no ability to let applications select the longevity of data retention (eg for a contact who has performed a boiler test - we must know their details for 100 years for insurance reasons, for a contact who has performed a customer facing role for 5 years, or for a share holder in perpetuity as require by law) designed for tablet and mobile phone making business operation on a desktop totally cumbersome presumes that contacts are electronic users willing to log on - we have a large number of retired people who won't use technology and the result is that membership management for them is problematic and very time consuming - such a preparing customised renewal letters on proper artwork for surface mailing no standard statutory reports of share holders no inbuilt ability for the system to assess the changing criteria for classes of membership and choose automatically the one most appropriate for the next renewal problems when the system's post code look up comes up with the wrong result

It has transformed the management of all aspects of club life for the better - so much easier and efficient, which is invaluable to volunteer club administrators.

The membership and subscriptions management features are the most important, but the fact that we administrators, and club members, can manage all aspects of club life in one user-friendly site is invaluable.

Some of the explanations in the help boxes can be a bit wordy, but even this has improved recently.

Overall, really positive experience with myClubhouse. Quick responses to queries, few running issues (if ever) and massive functionality. We have looked at other options but on testing some of them, none really stacked up.

The best thing about myClubhouse is that everything is in one place for our day to day club management with regards membership and training sessions. The is a lot of functionality and add on options that we probably are not making the most of what is actually available. Any issues are quickly dealt with and any queries too. [sensitive content hidden] are quick to reply and open to ideas/suggestions. I've even had Zoom meetings with [sensitive content hidden] to show me how to do various things and talk me through features. Keeping members signed in for up to 14 days has made the mobile version of the site easier to use too.Equally, there are regular feature updates and changes, usually for the better too.

As much as I love myClubhouse, it isn't always the most intuitive to use and I have learnt things through trial and error. I suspect this has more to do with the sheer amount of functionality available. I would love an app version for membership with regards them managing their own membership and ability to sign in to sessions and make payments - thats all an app version would need really (our members have mentioned this). I know the website works ok on mobiles, especially as screens get bigger but such is life!

I selected myClubhouse after doing a vast amount of research into various online membership solutions. It was definitely the most sensibly priced, and the fact that it can serve as your full organisation website also is a huge plus. We are now effectively managing our whole club via the website and its functions. The vendor support team are just amazing. Response times are sometimes almost instant, even at odd times of day, and they are very willing to help with any problem you have - even if it was self inflicted!

- Simple to understand and implement (you do not need to be an IT person). - Intuitive for end users. - Great support from vendor - Value for money

None really identified yet. I sometimes feel that I am limited in customisation options - but that's what keeps this simple and friendly to use.

Simply excellent, the support from the team has been fantastic and we are seeing new features being added on a regular basis. Where we have identified issues with the software the team have been very responsive in correcting these.

As an integrated Membership and Event Management solution MyClubHouse has made a bif impact on our club. We now have the ability to ensure only current members can book onto events, as well as managing ability levels and integrated payment processing. The ability to filter data and save it as a view is also very powerful.

The subscription area of the system is highly flexible but can also be quite complex. This maybe an area that could be simplified, especially for smaller clubs that don't have such complex membership models.

Our experience has been excellent. We implemented the solution from a non-existent/incomplete spreadsheet based approach previously and we know with a high degree of certainty who our members are, the membership they possess and whether any subscriptions are in arrears etc. The degree of control the solution has given us has enabled us to grow the club and make informed investment decisions in assets for the club.

Highly modular, flexible solution for sports or other club management that worked for us right out of the box pretty much. Outstanding technical support

Effort is required for building custom pages or club sections but that's no different for any customisable solutions that a club may want. A small degree of technical skill is helpful in using the tools, clarity of what you are trying to achieve and a determination to achieve that is far more important.

Excellent onboarding, configuration and ongoing support. We trialled another system before myClubhouse and myClubhouse was in a different league entirely.

I was on the verge of resigning as Membership Secretary of Ely Runners as our old clerical process was so tedious and time consuming. This software has not only streamlined my processes and cut the time I spend on admin by about 80%, the rest of the club loves it too. Members can now see training sessions, who else is signed-up, and manage their own sign ups and withdrawals. Run leaders can take the register and have instant access to in case of emergency contact details. I no longer have to log into paypal and reconcile payments.

Nothing really. It's quite complicated to get your head around at the start, but there's lots of support and once we all got into the new habits we flew with it.

Very user- friendly and is UK based so reinforces a strong connection with the product and a sense that they understand our requirements.

In the space of three years our cruising (sailing) club have migrated all our membership data to MyClubhouse and members can now sign in to their accounts, manage their data and subscriptions, and complete on-line application forms to attend our events. The system is the main conduit of our communications with members and has improved the professional look of our organisation such that we have grown significantly since its introduction. Our events are all now administered through the platform and we can create web content, blogs and discussion forums specifically targetted at event attendees. Far from beng centralised around one administrator, we have several committee members contributing to this content. Our next step is to incorporate e-commerce, which is a out of the box feature withing the system so should be plain sailing (if you pardon the pun!). The developer team have been excellent in providing support where needed (though we have found the process to so user-friendly they are doing themselves out of a job!).

So far we've not been able to identify any limit to what we might achieve with MyClubhouse. If you are reading this from the perspective of a sailing club and wondering whether this would suit your purpose, I would recommend you contact the developers about the facility for managing berths. It would appear they have developed similar solutions for other bespoke organisations, so I'm sure they will be able to advise on what can be achieved. It would be well worth is as we've not looked back since we signed up for this service.

The key requirement was to provide efficiencies in management of subscriptions and payments, and to deliver GDPR compliant communications and data management. In addition to that we have had gained additional functionality for club management, for example a new module in 2020 for members to book facilities. The support we receive from the team is superb, and they are extremely responsive to any issues. The product is regularly updated with bug fixes, functionality enhancements, and new features. We could not have achieved what we did as a club in Covid dominated 2020 without the time and financial investment we had made in adopting myClubhouse the previous year.

The range of functionality is superb, as is the company's responsiveness to issues and functionality improvements. As an administrator and superuser I find myClubhouse is extremely powerful. This does mean that it must be configured correctly, particularly as there is a degree of automation available, and an administrator needs to be very familiar with how it works end to end. We have definitely achieved greater efficiency and control over club management processes.

The primary issue that some of our users report is the user interface, which - although device adaptive - has raised more queries from users who only use it on their mobiles.

We were looking for a 21st century solution for our association that had been run analogically for the last two decades. The idea was to have more efficient processes and one single platform for everything. MyClubhouse is our "One Stop Shop", where our members can sign up, manage anything to do with their membership including payments, find relevant information and documents and can also book and pay for events and training courses. It was also important for us to have a solution that is easy to use since many of our members have not grown up with technology. Many of our members find myClubhouse very easy to use. It all works great for us and we have started to use additional features of myClubhouse in the meantime, which have helped us to simplify another complicated process that had been very time-consuming in the past.

Generally, myClubhouse is very easy to use and not complicated to set up. Importing initial data is easy too: Set up a spreadsheet according to the instructions, add your data and import it - done. myClubhouse is customisable to a very high degree, which allows us to keep things personal. It comes with so many great features that have made life a lot easier for us. We really like the events feature that allows us to organise and run our events much more efficient than in the past, also due to the integrated bulk email and payment systems, which are simple to use and work very well. We use the software to manage our documents and our annual CPD process, for which we are using the "Certifications" module. It did not take much effort to set this up and we are saving so much time compared to the way this was handled in the past. We also run surveys amongst our members by using the forms feature. These forms are entirely customisable, so is the initial sign-up form, which really helps us to get the information we need from our members with a simple, structured approach. Keeping member’s data up to date has also become much easier and outdated spreadsheets are definitely a thing of the past now.

Not much to say here. Would be great though if the landing page was more customisable, so that we had an external and internal version.

After looking at many alternatives it was decided to use myClubhouse as the database for our sailing club. We have been using the software for 18 months now and have just completed our second renewal period. Renewal notices were sent out automatically and members renewed noticeably quicker than in the past with 80% of these paying on-line, the fees being automatically credited to the club bank account. Fantastic! Relevant data can now be made available to specified club officers - not only useful for the day to day management of the club but also to provide the committee with valuable information for use in monitoring and planning future developments. During the second year we migrated our website across to myClubhouse. This was very easy to do and has been very successful. We have just used the Event Manager for the first time to enable members to sign up for the Annual Dinner. Once again this was very easy to do. Members were able to pay on-line and during the sign-up process were able to select their menu choices. A terrific help to our Social Secretary. During the coming year we will be piloting the use of the Club Shop for the sale of club merchandise. myClubhouse is extremely flexible and can be adapted to fit any club set up. They really do seem to have thought of everything. I have no reservations whatsoever in recommending myClubhouse.

Easy to use and feature rich. Terrific support from myClubhouse from the initial set-up and importing of historical data to very responsive day to day help. New members can sign up easily on-line Auto renewal and on-line payment means that in most cases the process is automated saving the Membership Secretary a huge amount of time and avoiding the need for club mailings. Included website functionality provides a one stop shop for members. Event Manager with on-line sign-up and payment.

There is a steep learning curve initially and on-line help screens and FAQs would help. However, as mentioned previously, the support provided through the service desk is very good.

We selected MyClubhouse on the basis of a personal recommendation from an officer of another club, who have used the product successfully for several years. The support team were very helpful with migrating membership data and have been very responsive to any problems I've logged. We've only been using the system for a couple of months now, and at the moment are still wondering whether or not the benefits of the system were worth the cost we've paid - mainly because of the number of members still opting to apply for membership renewals manually rather than via the system. After the effort we've already put in to get the system up and running we will persevere, but we may need to give serious consideration whether or not to renew for a second year. I recognise that in a month or two, once most members have renewed, I may be feeling a lot more positive about MyClubhouse.

Allowing our members to manage their own registrations, then use MyClubhouse for us to mail individual or bulk emails to them in a way which complies with GDPR requirements. We also like the fact that different officers of the club, such as a membership secretary and a treasurer, can both access the system to handle both the logistical and the financial aspects of taking on a new member or renewing a membership. It also allows all our member emails to be logged in one place, accessible to all committee members with the appropriate level of Admin authority.

The layout is very standardised, with each MyClubhouse home page for different organisations looking similar, with photos occupying a large part of the screen on some displays. It means that it is harder to put simple shortcuts on a convenient part of the home page. Although about two thirds of our existing and new membership applications have come through the site, about a third seem to have struggled with it and have reverted to sending us hard copy membership forms through the post. It's our first year, and it's still too early to tell whether this is just teething problems, or will settle down. As our membership cards are emailed to most members as a PDF it would have been very helpful to have this functionality automated within MyClubhouse, but at the moment I have to edit the card in Word, do a Save as PDF, with MyClubhouse only being used as the vehicle for sending the PDF via email.

Several processes have been automated, saving us time and effort. It is now possible for Club members to book rinks; book places on both bowling and social events; and put their names forward for selection in matches. The Team Captain finds it very useful to pick teams as players are automatically notified and their confirmation sought. And all this from their own home instead of having to visit the Clubhouse. The customer service is exceptionally good, our queries are usually answered promptly and helpfully.

It can be customised in many ways, to ensure it is relevant to our Club members and easy for them to use. Most of the important functions we need are available.

There is no support for knockout competitions, which are important in most bowling clubs. The process of customisation to our needs is intricate and sometimes difficult, though perhaps inevitable given that it is designed for clubs of all kinds (not just bowling clubs) to use.

We have massively improved the Club's Member and Subscription administration with this software. We now have an elegant, attractive system where the members update their own details, we have an up-to-date view of their subscription status and can communicate with either the entire membership or very flexible subsets easily and effectively. The support has been outstanding, with rapid answers to our questions from the UK developers, several new features added within the base product and very professional support for the original implementation and data migration from our previous in-house system.

The system is flexible, comprehensive and very well thought through. The platform performance is excellent, with good response times and (to my knowledge) no downtime in our three years of use. Presentation is excellent, with a fully responsive design across all reasonable device / screen sizes.

The system is very, very flexible and configurable - although this is a benefit there's quite a learning curve to get the system into a state where it's easy to use for the (sometimes computer-phobic) membership.

Always happy to take suggestions for improvement Since purchasing the software the style and functionality has improved/been built beyond recognition Developers are excellent to work with Our members really like using it, find it easy to navigate recent improvements have meant that we now have a single interface rather than having to have a separate website Most common comment from our users is - "no idea how we managed before we purchased Clubhouse"

Customised to suit our organisation and its activities Has made our volunteer roles simpler and less time consuming Ensures equal access for all our members Easy to use Supports our financial processes and audit trail Ability to tailor access levels easily in line with roles being carried out within our organisation In recent months the software has been crucial in helping to ensure compliance with Covid secure requirements

Some sections not quite as joined up with others as they could be, but this is a work in progress When upgrades are made there always release notes to refer to so that we know what changes have been made Whilst support is is excellent, the respond times have lengthened recently

Regular use of the system makes people familiar with the system. and it people are emailed links / shortcuts, this can help with getting at Events / Membership / Renewals and facilities etc.. The email system and email delivery tracking is particularly well done. Some management staff at Malden still find it difficult to get to what they see as something that should be simple, for example new members details waiting for approval does not have all the information need on one screen (we dont use automatic approval)

Having a product platform myClubhouse that is managed by Simetrics, offloads the management and design of the platform, alls for regular maintenance and feature updates. This allows Malden to concentrate on managing is own 'Data' only to support its core business, in membership management, and supporting Event management to the public

At some point it can be difficult to setup the system to meet Maldens core business without the intervention of myClubhouse that is managed by Simetrics.

Very easy to use. Reports have very flexible filtering and column inclusion capability and can be exported to excel. The membership coordinator reported the set-up of the membership offerings was straightforward. My main satisfaction is "is just works" - I don't have to waste my volunteer time to figure out a solution for a problem. Its a good fit for our sporting club. We evaluated 6 possible vendors. We selected Myclubhouse and have operated it for 14 months. We have tweaked our setup several times as we got familiar with the product and our requirements changed.

Maintaining a member register is very important to us. Our previous web site had no way to tie together the member registration details on the web site with the annual payment in the bank and accounting software. The subscription process with the payment allows us to tie registration and payment together. Reconciliation of current members to bank account via the account software was straight forward. The subscription and payment history is also very usual. The software has allowed us to focus on some of the members that fly "under the radar" and not pay the annual subscription.

One thing that would be useful would be a capability to run a membership report as of a certain date. The would make running reports retrospectively, for auditors for example, very easy.

Very helpful and supportive. They really listen to me when I have issues of "fit" and are aware of the need to develop functionality and work on new features to improve user experience. Moving it forward is v important to us and they understand that I believe.

We needed booking and payment online in these restricted times and i researched many products before recommending this on on functionality, price and support accessibility. Like best: as a market researcher in my other life..I like the logic and filtering functionality to drill down for information or interrogate the system.

Because it wasn't written specifically for our sport there are challenges in the "fit". It is restricted on terms of multiple costs for a single facility and shared payment. Maybe some YouTube tutorials would be useful.

Very good, MyClubhouse have been prompt in getting back to queries and were very pro-active during Covid in building out and asset management tool allowing us to introduce a net booking system that could be managed to ensure numbers at nets were controlled. I've been very impressed with the support given.

This software has transformed our membership fee collection. We have immediate transparency and along with the selection tool which is linked directly to a member's status we have been able to collect 99% of playing membership before the first league game of the season for the previous two seasons

The reporting tool is quite clunky and can take a bit of getting used to as it is not particularly intuitive. Assistance was required to set up the initial membership work flow process but now that it is in it works well.

The myClubhouse tool provides everything we need to enable our not for profit children's football Little League organisation to: - manage our members in a GDPR-compliant fashion, removing our old paper-based systems - streamline our registrations process - provide a much more reliable audit of payments made by members - dramatically improve our communications to our members

The system is excellent at managing members, and in being flexible enough to be able to mould its processes to suit our organisation. Many other systems that we reviewed did not fit with our registration process or membership model, and were very rigid. myClubhouse enables us to tailor everything exactly the way we need it to be. An additional key point - not specific to the software, but the customer support is unbelievable. Every request I have ever made to the team at myClubhouse has been picked up immediately and dealt with thoroughly. I wish every software tool that I use was backed by such a dedicated team.

The one issue we have faced with the system is that making payments for their memberships by our members is not very intuitive. It does successfully deal with some complex challenges, for example grouping payments for totally separate members into a "Family Group" so that a parent can manage all of their children's memberships in one place. However, this has proved to be the one major area where we find ourselves having to give a lot of technical support to our members.

I was Club Captain for 7 years and used the software in many different ways including managing the club's policies and procedures. Documents are extremely easy and quick to load and also to edit which made my life much easier. The introduction of GDPR could have made caused the club some issues but the developers were quick to make the necessary changes to the software.

It's extremely easy to navigate from one section to another e.g. from the events section to the member directory. The screens are uncluttered, making it easy to use the menus and drop down functionality. Searching for peoples' names is very easy even when you don't have the full name or aren't sure of the correct spelling. The event management functionality is great. It's easy for the end user to book on a course or event and to see who else has also booked. It's equally easy to set up and manage an event and apply restrictions, different pricing, set maximum/minimum numbers etc. The software also works well when you need to add some news or flag up an event on the front page of the site.

The fact that some functionality e.g. the member directory only works with Chrome and not Internet Explorer.

I was a new administrator coming in after the site being well established. A bit daunting at first but bybtrial and error have managed to master most functions. A very responsive tech support from [sensitive content hidden] has been a great help. Some of the coding seems to be temperamental when setting up spaces, in particular our meet the committee page where details change. The formatting can fall apart sometimes needing to be fixed by HTML which to a non coder is daunting. Overall, great for the membership management and payment through the website plus online shop.

Membership directory, payment taking through the website with differing payment types, event diary, online shop

Interface isn’t particularly user friendly for a lot of our users. A GUI refresh would be great. Bulk operations are clunky and need refinement particularly for data cleansing to keep in compliance with GDPR

The team have been very helpful and implemented some ideas such that i have recommended it to others.

It offered a professional looking approach to addressing an issue (memberships) we had uncovered and helped address another (communicatiopn.

the Lexicon was a challenge at the beginning , which resulted in setting things up like we already did thingfs rather than how we needed to.