Sawyer
About Sawyer

Most Helpful Reviews for Sawyer
1 - 5 of 278 Reviews
Michelle
2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed March 2021
Sawyer has made my life easier!
Alison
Verified reviewer
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great software for registrations!
I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!
PROSI love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.
CONSSometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.
Natalie
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best value and stupid simple!
Amazing!!! Best customer service and feature updates for the price!
PROSThe software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!
CONSNo Point of sale feature available. We still pay for another 3rd party software for this part
Reason for choosing Sawyer
Pricing and mix of features
Reasons for switching to Sawyer
Pricing kept going up with less features that worked for us.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2021
so many room to grow and I can bet that Sawyer will get there in no time!
No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing.
PROSHello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this. Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top!
CONSSuper cute design. The market place brings customers from all over the state.
Reason for choosing Sawyer
I am still using one of those. Sawyer is not able to cover all I need. Especially payroll, reconciling the payment, scheduling past appointment etc.
Vendor Response
Thank you so much for your feedback! We believe that a customer who shares critical feedback is a customer who cares. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review!
Replied April 2021
Beth
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Sawyer as a class registration system
Customer support is superb. Liked that it linked with constant contact.Like the easy of use of the customer.Liked the fact that it automates everything.
CONSIntergration at first was hard but once it's in it's very easy.Would like a mass class text feature.Would like sibling discounts to be applied even if registering for different classes.
Reason for choosing Sawyer
Better customer service and features.