I like that the software keeps track of invoicing and running balances for clients. It definitely cuts down the leg work of having to go back through person by person and creating invoices.

Sometimes we want to see all math tutors that are available so I'd be better when filtering if you could select multiple instructors at once so you don't have to bounce between calendars to find open times.

All in all, it took over 3 months and over $2000 of external support to be able to switch my CRM over to Teachworks and figure out how to use it. Now that we have a handle on it, it is finally starting to function to become a part of our business. I am saddened that this process could have been smoothed over by an onboarding call that I would have gratefully paid money for. Instead, we were left to fend for ourselves because of the lack of intuitiveness of the system.

Teachworks has a lot of functionality. It allows users to customize based off their needs. Users can bill hourly or in bulk packages. Lots of options for allowing clients to schedule all at the click of a button. I had seen teachworks years ago, but didn't want to transfer my business over because the platform seemed intimidating. Now, after 3 months it is not so intimidating.

Onboarding was took three months and $2000. This is largely because TW does not offer any live phone support or onboarding training as do many tech platforms. I was absolutely flummoxed for 3 months and hired VAs and admin to help me transition to the new platform. I begged the company to provide some sort of customer support that I would have gratefully paid for, but they said they couldn't help. Instead, I had to stumble through for two to three hours, figure out what my question even was, then ask support for help. Most of the time, I got redirected to a long help page which often didn't answer my question. There is functionality within the program, but when the documentation doesn't clearly indicate such, then the user is left to wade through pages upon pages of documentation and/or fast forward through videos to find the exact answer to the question. This is not useful for somebody who has limited time or for someone who isn't comfortable with technology. A lot of the functionality is unclear unless you explicitly ask support for help. Ex., Does the system send a message upon scheduling an appointment? Ex., Does cancelling an appointment send a message? In other platforms there are little question marks you can hover over, but in TW you're left to do some trial and error until you figure out exactly what each little thing does. I also dislike that it does not two-way sync with any calendar programs.

Last 4 years have been fine up until the last 4 months, full calendar doesn’t work which is the one I regularly used. I can’t view names, can’t view the whole day, and frankly sick and tired of following up on their issue and still having nothing done

I liked it when it worked properly, now it doesn’t.

Having to follow up on fixing their issue for couple of months and still having same problems. Missed out on 3 classes because the calendar can’t display times and students properly. No attempt made to fix things on their end when I’ve done everything on my end.

I used to schedule tutors via google sheets. Then I found this website and voila, hours and hours saved.

I just wish we could view the calendar by status - attended, missed, etc.

It has been very positive. The online lesson feature was pretty glitchy when I used it during Covid & I ended up using FaceTime instead. But I hardly ever use that anymore - so not really a current issue. I’m not sure that I’ve ever needed customer support help - so I’d say the software works great (though I do have a very helpful husband who helps me out if I ever need it).

Love the calendar and invoicing most. Love that I can schedule lessons for the entire semester and then easily adjust when things need to change & that it will automatically notify the parents. Also love how easy it is to create invoices, edit them if needed, and send reminders to parents if they’re late. Very easy. Also love, when tax-time comes, that I can easily create a chart with all my income - to send to my CPA. Very easy.

I know a lot of other piano teachers who use other software that is much cheaper. I’m hesitant to change because I really like Teachworks, don’t want to have to learn a new software system, and have years of notes I don’t want to lose. But I do wish it weren’t quite as expensive.

Teachworks is an integral part of our operations. It is highly intuitive and easy to use, prevents errors in accounting, and offers a high level of transparency in billing and payments to both our students and teachers. Best of all, it saves huge amounts of time. Tasks that took a full two days of work pre-Teachworks now take under an hour, reminder emails we used to send manually are now automated, and payments are collected faster with easy card payments right from the invoice. The add-ons are fantastic and very useful. The support is great, and the developers are constantly at work - it's amazing to see how the features keep improving! The only thing left to desire is more direct integrations with other apps and services, but we get around this easily by using the excel spreadsheet data exports, which we can import into our other business apps as needed. We've been using Teachworks for two years now, and can't imagine doing it any other way.

- ease of use - lesson cost/wage tracking - email automation - invoice creation - employee wage statement creation - reports

- no integration with google apps - no integration with zapier - invoice automation isn't customizable enough to be useful for us - custom forms are not customizable enough to be useful for us

great platform!

Includes almost all of the basic functionality that an tutoring organization needs. The core functions that cover billing and scheduling are robust, flexible and reliable. The site is reliable, performs well on any device and is intuitive. Features and integrations are expanding, great platform!

Lack of custom API integration prevents us from building on top of this platform. We want the ability to leverage APIs to push/pull client and staff data. Lead generation/management is lacking and really needs to be managed outside of this platform. No integration with social media. Ability to blast SMS to select tutors for client matching while managing responses. Chat bot type functionality would be awesome! Integration with e-signing platform like signnow would be great. Currently need to manage e-signing contracts separately.

We have been using Teachworks for managing our tutoring business for almost five years and it continues to exceed our expectations. It's made us more effective and efficient across all aspects of our business. The system is easy to set up and use, and if needed, help is readily available. Teachworks lives up to its marketing promises. We recommend it highly and without any hesitation.

Teachworks is easy to use. It's intuitive and well-thought out. It continues to make us more efficient across every aspect of our business and has allowed us to scale up easily. Integration was easy and help was readily available as it has continued to be throughout our experience.

The product truly is intuitive, easy to use and help is readily available, if needed.

The perfect software for scheduling and invoicing. Has all the features a business may need and the best part is, it's user friendly. Also, if there was any issue the support team is an email away!

I don't think there is anything I don't like about teachworks.

Easy to handle the programme. Lots of possibilities.

There are not any cons I can remember at the moment.

Excellent. Has made our transition so much less stressful.

It was difficult for us to decide to transition after using the same product for 15 years but TW has been great. Very impressed by their willingness to answer questions quickly and even add features after I’ve asked questions. They even reached out when I didn’t ask to explain something we were doing wrong and help!

Nothing. It has been great. A couple items we used frequently on the other platform weren’t or aren’t available but TW has helped a lot.

We have been using TW for 7 years. We like many things about it but we have been VERY frustrated by how slowly things change and improve and that it is impossible (even when we have offered to pay) to get additional support.

It is robust, consistent, well established, reliable. The ability to have tutors invoice from their completed lessons and for us to be able to pull reports etc. is all very good.

Two main issues - The biggest is the online booking featurs for clients. It is difficult to set up and customize. Changes have been very very slow. It is not very intuitive for clients so it often causes problems for them and makes the process more work than it is worth. The second is the lack of in person help and video tutorials. There could be way more videos on their online booking features. A third is that while TW says they sync with QBO, the sync does not work well.

We really like the automatic invoicing and the ability to connect with other products like Stripe and Quickbooks. The ability to create custom forms has also helped us onboard students more quickly.

I would like to see it have a feature for group lessons where a tutor could enter one note for the group instead of having to copy and paste to each student within the group. Ex: Group note (would go on each email to the parent), then personal note for each student. It would also be helpful to have a way to add homework as a task to students within Teachworks.

It's a great CRM for the price but don't expect a lot of help. They do however update the software from time to time and they send an email describing the new updo.

Teachworks is a great CRM because it is easy to use and it is affordable. Teachworks is a great choice for small business because of this.

The only issue we have had with Teachworks is trying to integrate a store with to allow customers to gather their information and schedule multiple sessions when purchasing packages from our website.

It is cost effective and really alleviates organizational issues when scheduling clients.

I like that this company provides a feedback / review page; however, I think it's strange they base the priority of each review by votes from customers.

The software makes it difficult to fully use it's customer access feature. We use Teachworks for scheduling appointments and it would be nice to allow out clients to login; however, we have not found a way to disable our clients from seeing other client's appointments and that crosses our confidentiality for them.

It's okay, but honestly My Music Staff was easier and features were more time saving. Teachworks is too manual, and slows down productivity.

The calendar system is fairly easy to use, and I have been able to set up an online booking system, but the booking system is by the teacher, and not by time.

THEY DON'T HAVE AUTOPAY IN THE SOFTWARE! You have to manually charge people for service.

Our favorite thing was being able to really customize the appointments. We could make the appointment title anything we wanted, so we were able to essentially use Teachworks as an additional communication tool within our office.

If only it could help us submit insurance claims, we would have stayed forever...

Overall, it's a good system, although there are actually a lot of bugs. I've had major problems with invoicing this term. Direct debit is only sometimes automatic - you have to do it manually for some customers, and for others, it's automatic. There are some things that are a bit fiddly with a lot of going back and forth. It syncs with Quickbooks, which is good, but not everything - this requires a lot of manual process. Invoices frequently have bugs, and requires a lot of fiddly manual adjustments if there are lesson changes - it's not all automatic. Calendar changes aren't always updated automatically either. There's a lot of backwards and forwards. It's the best student/teacher management software I've come across for a tuition business, but to be honest, it's not perfect - still a long way to go. They don't do updates frequently enough - improvements are not very frequent. Basic functions like freezing panes for easy view of calendar is not available and the scrolling functions don't carry the subheadings so you don't know to which it's referring to. I've used this for about 6 months and it's ok for the time being.

I enjoy Teachworks and find it very useful. I love the scheduling functionality, the main calendar view is really good, and the ability send reminders to parents and students BOTH is really helpful.

1 - Scheduling for individual and groups, 2 - Calendar view for the "main" view is terrific, including the sort functionality 3 - Reporting is very strong

1 - Teacher calendar view needs some work on it viewing it lacking 2 - Their support feels limited because it is only via email.

The three aspects which we like about Teachworks the most is that it is can cope with scheduling changes, it has a powerful invoice system, and that it is easy to use.

Flexibility to make scheduling changes; powerful invoicing system; ease of use.

Sometimes slow to update system during busy times; the colour of the column indicating today's schedule is too similar to white, and is not obvious enough.

Teachworks has a convenient pricing schedule that fits hanging needs. Features are always being added. Teachworks works well with Stripe for easy online payments and has several website plugins to assist with booking.

There are very few user access tiers. I'd like more flexibility with user access control. The formatting can, at times, be clunky and can not be customized.

Excellent

Ease of use and intuitive process for our tutors.

There is a big learning curve to optimize the use of the product. I would prefer and in-person trainer

I like Teachworks. It is simple to use. One thing I would like is to have a specific section to enter grades. I would also like to be able to look back on the details of a past lesson even if it is locked. I do like the notes section under each student's name because I can enter lesson details there, and they can be of use to other teachers or myself if I need to review what I have done. The calendar is a nice feature because I can really organize my schedule.

*calendar *notes section under each student/lesson

*not being able to enter grades in a specific place

TeachWorks makes it so much easier to manage all of my tutors and students. I dread the thought of having to run the business without it. Having easy access to all student and tutor details, the calendar and invoice system, and the rapidly growing list of integrations makes the experience much smoother.

PrObably the scheduling system as a whole. It makes it very easy to track students, lessons, tutor pay and invoicing, and it is very natural and intuitive. My new tutors learn the software quickly and easily, yet it is still robust enough to deal with all of the customisation you could need.

The integrations list is growing, but still causes difficulty for me. The mailchimp integration was a welcome addition, but many email systems are still not able to be accessed (I use ConverTKit)

Ease of organization of schedules, checking teacher availability, and sending invoices to our clients.

I like how it has cut down our time on creating invoices by using attendance information on our calendars.

It doesn't have a way to easily integrate with our website to take payments when students register through the link.