The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio crew is always accessible to address my queries. I've been quite pleased with the software since the beginning.

We found Udio to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email.

We encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect.

Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.

-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.

-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.

Sue is always available to answer any questions I have she has helped me understand and use all the features available.

we find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.

not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?

The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in .

Coming from a very complex system like Links to a system like UDIO was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly.

We had some issues with parents not receiving our communication that were sent via email. This was the only issue.

The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using). I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing!

There’s not much bad to say… I am definitely looking forward to the app when it arrives.