About ConnectWise Command

ConnectWise Command is a cloud-based network monitoring solution designed for enterprise-grade managed service providers (MSPs). The solution helps in-house IT support teams monitor, troubleshoot and manage various network devices including desktops, servers, virtual machines, mobile devices and other endpoints. Users can configure alerts for critical issues and other system failures.

Once deployed, ConnectWise Command automatically captures device information connected within the network and helps establish a network architecture that displays the complete status and details of each connected device.

ConnectWise Command solution offers a library of scripts that can be used to automate tasks such as scheduling backups, re...


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3 Reviews of ConnectWise Command

Overall rating

2.67 / 5 stars

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October 2017

James from Technology intelligence Agency

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best RMM Tool for the Next Gen MSPs

On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.

Pros

I consider my company to be among the next generation of managed service providers in the IT industry. Continuum helps me provide services to larger clients that I wouldn't normally be able to take on. With their Network Operations Center staff my company can reliably manage our clients servers. Using Continuum's Helpdesk I can focus on high-margin work and most importantly spending time with the client. My clients absolutely love the ability to easily access their office computers in a secure manner.

Cons

I have to use another platform in order to provide quick support to users that aren't yet clients. Other than that there really aren't any other issues with this awesome RMM tool.

June 2021

Luis from Decypher Technologies

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

June 2021

Needs More Time in Then Oven

Pros

Ease of deployments, however that should be a standard not a stand out.

Cons

Not intuitive, not easy to use, lack of features.

June 2021

Sean from IT Positive Limited

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2021

Just not up to the job

Jus a very basic tool with not dashboard features and performance monitoring tools, no use for a MSP to effectively carryout their day to day tasks

Pros

Works ok as a remote login tool but has very poor dashboard compared with LMI

Cons

No useable dashboard, devoid of anything useful, and if you look at LMI Pro which is an amazing tool you really would give Connectwise zero stars

Reasons for Choosing ConnectWise Command

Again we didn't and wouldn't had this forced on us by greedy ConnectWise

Reasons for Switching to ConnectWise Command

Because the cheap skates at ConnectWise purchased Continuum and forced this on us so they can be more profitable, they don't care about their customers ability to support their clients. ConnectWise value their profit above their customers ability to work.