ThousandEyes

RATING:

4.6

(5)
Overview

About ThousandEyes

ThousandEyes is a cloud-based network monitoring tool suitable for large and midsize businesses across all industries. It offers tools to help manage application delivery, view real-time performance data and receive alerts and reports. Network data monitoring tools include network visualizations that allow users to view loss per interface, latency per link and path changes over time at various points along the network path. Visualizations include enterprise, WAN and internet segments. ThousandEyes can monitor TCP, VoIP, FTP and HTTP-based traffic, as well as remotely-hosted applications and remote-worker performance. ThousandEyes offers network outage detection, which identifies routing issues and provides users with possible causes for the outage. Routing iss...

ThousandEyes Pricing

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Available

Free version: 

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ThousandEyes Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ThousandEyes

5 Reviews

User Profile

Brian

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Love the network path visualization

This product is very easy to implement and manage. Their customer support has also been very helpful.

PROS

The network path visualization help a lot with identifying whether there is an issue on the internet versus our company's infrastructure. Their customer support is also top notch and super responsive to any questions I've had.

CONS

Would really like to see more alerting options around the enterprise agents themselves.

Reasons for switching to ThousandEyes

We didn't actually switch, but we added ThousandEyes in addition to Pingdom to have a monitoring tool that was more customizable and gave us more information.

Wallace

Information Technology and Services, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

ThousandEyes

it's decent. It could be a bit much at first and need a bit to get used to.

PROS

It's a very nice network monitoring tools, it helps looking at our network performance and report issues.

CONS

It does take some time to get the dashboard to set up, but that's pretty much true for all monitoring tools

Audrey

Civil Engineering, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed December 2021

Barely noticeable

PROS

ThousandEyes is barely noticeable on your computer and barely uses any of the resources. You will hardly ever notice it constantly running in the background unless you see it in the task bar panel.

CONS

When it was first installed, our company made no announcement and so many of us were startled when we saw a suspicious creepy orange eye appear on our computer taskbar. It looks like a creepy spyware symbol. The company forum was filled with concerns that spyware had been installed. It was resolved when the company posted about the ThousandEyes installation. Occasionally I still get slightly alarmed when I see a bright orange eye appear on the bottom right corner of my screen. I really would recommend changing their logo. The combination of the creepy eye logo and company name "ThousandEyes" really should be reevaluated.

User Profile

Adam

Verified reviewer

Oil & Energy, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Useful network monitoring tool

Thousand Eyes has been a useful addition to our troubleshooting tools and I look forward to implementing further tests and agents.

PROS

ThousandEyes has proved to be a useful tool to check uptime and latency between different locations and endpoints. The graphical dashboard and point to point traffic view is excellent for troubleshooting.

CONS

Thousand Eyes looks to be a good product and I'm excited to use more of the features. The pricing structure and management can be confusing and difficult to get head around at first.

User Profile

Srishti

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Helpful tool for Network Devices Monitoring

PROS

This tool is really helpful in monitoring different network devices.

CONS

I have never faced any issues. I am really happy.

5 Reviews