NordVPN

RATING:

4.6

(1303)

About NordVPN

NordVPN is a computer security software designed to help businesses encrypt internet connectivity to securely access personal information using a virtual private network. It offers a kill switch module, which allows administrators to protect online data in real time. Managers can hide IP addresses to secure online identity, browsing history, and other online activities while using public Wi-Fi. NordVPN enables teams to protect systems against phishing scams, malware content, and distributed denial-of-service (DDoS) attacks. Additionally, operators can utilize the onion over VPN feature to secure devices against untrustworthy internet service providers (ISPs) and third-party breaches in accordance with the no-logs policy. NordVPN provides split tunneling functionality,...

NordVPN Pricing

It is also available at $4.92 per month (billed annually) and $3.71 per month (two-year plan)

Starting price: 

$11.99 per month

Free trial: 

Not Available

Free version: 

Not Available

NordVPN map
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NordVPN Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NordVPN

1 - 5 of 1,298 Reviews

Hanny

Design, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2021

Excellent Features. Not Always Reliable

User Profile

Vasilis

Verified reviewer

Program Development, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed August 2021

An affordable VPN

It's an excellent VPN and is honest for its price.

PROS

Friendly interface, Kill Switch (it cuts internet when not connected to VPN), 5500 servers worldwide, works in desktop and mobile. NordVPN has a very competitive price and frequent updates. You'll have split tunneling, which means you can optionally choose which apps use VPN-protected connections. Onion over VPN for enhanced privacy and anonymity - that goes slow, of course, but onion goes slow by its structure. Some less popular functions are still included, like custom DNS or invisibility on LAN, and there is an option there to block ads and malicious websites. I didn't use that last one, but it might be tricky as it is unclear how it works, so I have it disabled.

CONS

Russia is out. They have 5500 servers, as they say, but there is not even one in Russia. Not everybody needs Russia; however, it's not there. Sometimes it's not connecting automatically on computer startup. However, if you have the kill switch enabled, it's not connecting until you enable it manually, so you're protected. 2- The Split tunneling seems that doesn't work with all apps. For example, I tried to let the signal connect directly but can't. The same problem is with some other apps. But that might not be NordVPN's problem because some 'foxy' apps like WhatsApp are build to bypass VPN and connect directly. 3 - They had one server hacked for one month. Press was pointing that as a substantial significant deficiency BUT, that isn't a problem at all. First of all, it was just one server out of 5500 servers which is equal to nothing. And - in the end, the majority of sites already have HTTPS, so what a hacker might see is, the IP [whatever] - is connected to [Amazon]. There is no sensitive information to be leaked.

Reasons for switching to NordVPN

For ProtonVPN, I wrote a review already; ExpressVPN is good but more expensive, and I had some issues with installation.

User Profile

Aleksandr

Verified reviewer

Computer Software, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2021

Great vpn packed in somewhat troubled software.

It is ok. Reinstall it manually, write down the full set of packages it require for work (affect Win and mac only, mobile devices are fine to the best of my knowledge). use their DNS as an alternative to public DNS and especially (!) to the dns provided by your network providers, they are always full of ads and unwanted redirects. Take a look at their password manager. It is not quite clear why to use them instead of free keypass but who knows, may be this is what you are looking for.

PROS

A lot of endpoints across all the world. Clients for Win, MacOs, iOS, Android. Very intuitive and reach options, you may choose the tunnel type you want. Number of supplement software: password manager, cloud encryption, secure dns. As far as I noticed NordVPN goes very easy on the battery which is very important during the trips. NordVPN team puts a lot of efforts into making the exit nodes "clean", i.e. - keep them out of black/block lists. It is not always possible, of course, but at least they keep things under control. Quite a lot of documentations to set up nord vpn on most routers or smart devices. Speed is overall very good, depending obviously on country and area, but still - NordVPN seems not to attempt to save money on providing mediocre service, they really invest in hardware and wires. NordVPN withstand independent security checks and to the best of public knowledge they do not keep any records on user's activity. They were first to leave Russia which demand to keep records - that should mean something, right?

CONS

Well, on a flip side - there are a number of issues with the software. First of all, it is not quite stable. While session being established last until you switch it off, the application itself may just stop to connect, out of nowhere. Reinstall may not help. Appears that NordVPN install some additional packages that should be reinstalled manually. NordVPN software may literally kill your network connection after you disconnect from their service. It happens because it fails to restore the routes, reboot will help for casual customers while advanced may just restore the settings without reboot, but this is definitely not what you expect from "secure browsing". Support - is mediocre. You may wait for answer forever, periodically decline one more suggest to reinstall. To me - there is no support at all, at least for personal users. Things might be different for corporate, though. Software update on Apple device may fail with "unable to download" for weeks. Not sure how to fix that unless you are ready to install it manually downloading the package from their website.

Reasons for switching to NordVPN

TunnelBear has issues both with exit nodes set, their stability, speed and software.

JayAnne

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed August 2023

Cancellation of Service

AWFUL. Please look at the CON description.

PROS

It is fairly easy to use once installed.

CONS

I had a very specific issue with Nord VPN. We purchased the NordVPN + NordPass and were required to pay 1 year upfront which we did in January 2023. Then in August 2023, I tried to login and it said our subscription ended. I thought that was odd since we paid for 12 months. I contacted customer service. They explained that they had suspended my account (without notice) and will terminate it completely. I asked why that was the case. They responded with a canned statement saying that their automated tools have suspected "web scraping or other activities" that violate their software agreement. Not a tech person here, so I have no idea what that means and became immediately concerned that my account had been breached. I asked them to investigate if the account had in fact been breached and if someone else had my account credentials or suspicious logins through Nord. They responded that they will not refund and the account is suspended indefinitely. Then I asked about the investigation to find out if there was an actual breach and they did not want to investigate. I do not feel security or customer service is top on their priority. I suggest a different VPN service that has a little more transparency.

Reasons for switching to NordVPN

Poor customer service. They refuse to investigate a suspected account breach.

Matt

Financial Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Hands down the best Vpn

PROS

NordVPN is second to none! Hands day the most user friendly and secure VPN on the market - There is no better and ive tried a lot

CONS

i do not have a single negative word about NORDVPN

Reasons for switching to NordVPN

Better service makes all other providers look like amateurs