The overall experience has been good, the onboarding process was thorough and customer support is really helpful.

Customer service is poor and that makes or breaks a company. The queries were not always easy to write and trouble shooting them wasn't easily done within the program.

Has improved significantly since being updated and upgraded when the name changed and is now very user friendly.

It's a great tool for keeping track of your brand's social media, blog and media mentions across the web. It's also really easy to use.

The software effectively drew out sentiment, context, and the quantity of messages incoming.

The setup for social listening was quick and easy.

The new audience functionality is great and very helpful. The tool is very helpful to listen to your social audience and gain insight and see the impact of your work.

Great for Small - Medium Sized Business and Focused Monitoring.

It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver.

Nice integration with Clarabridge for text mining.

Once it's running properly however, it does a spot-on job. I even used to track four individuals who were trying their hardest to damage a company's reputation.

However, the tool doesn't respond well to being pushed too far. Reporting is restricted, team set up has odd quirks, and some of the bonus features detract more than anything.

As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.

Great analytical solution with a hefty price tag.

Good communication, easy to use interface and happy to help account management team.

At this point we are just riding out our contract until we can cancel.

I like the ease of use when assigning messages to my team. I also like the calendar view and the ease with which can reschedule posts.

We believe that the ability to create applications in the program is one of the best features of the Falcon platform. Besides, what we like about the program is its measure function.

Though there are cheaper subscriptions available, but the number of mentions provided in those plans is very limited.

Super seamless integration of major platforms.

To leverage it at fool capacity it require some serious skills in query wirting.

Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.

Always zoomed too far in or out, difficult to navigate the page without messing up feeds, etc.

The queries generate a lot of SPAM or irrelevant mentions, topics, influencers - no matter how many filters and exclusions you add.

Great program to publish and schedule your social media content - especially if you have a lot of content to publish.

Great layout, really easy to use and intuitive, includes all most of the functions needed - all round great design and very user-friendly.

While Vizia was extremely cool, sometimes it was difficult to manipulate. I found my teams struggled at times using it.

Brandwatch is the best value for core brand health monitoring, while still maintaining a competitive edge at higher volumes (1 million+ monthly mentions).

Unlimited User Accounts, API Integrations, Excellent Customer Service.

The tool offers a user-friendly interface, which makes it easy for non-technical people to use the tool without much hassle. Flexibility to create multiple and customizable dashboards is really good.

This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software.

It is the best of the three or four different softwares that I have used over the years. Fairly easy to use, good customer support, etc.

Awesome customer support great fr management tool one of the best tools out there for managing social media account.

I think listening to your customer is key and Brandwatch affords you the opportunity to do so easily. The analytics are super easy to gather and tell the user vital information to customer trends.

The listening tool does not pick up Facebook comments and is often wrong around picking up the sentiment.

Great if you can afford the more cohesive packages.

Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights.

The integration with the other features that we use works very well.

I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them.

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.

It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.

So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.

Dashboards and filters are difficult to use then.

The onboarding and ongoing support from our CSM is AMAZING.

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. When bringing this up to chattermill no solution has been offered.

Definitely an important support for any Head of Customer Service.

Problems change, perceptions change and the theme structure dosn't follow this trend.

Can’t think of anything I dislike at the moment.

Thanks a mil you're there Chattermill... but also keep improving.

Sentiment analysis with easy to use no-code analytics.

Super user friendly platform that helps us understand our customers.

Great software for NLP of qualitative feedback.

I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively.

By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers.

The support team is also top notch, especially on livechat.

Hard to configure before you can actually start using it.

US Dollar

Brandwatch is a leading Consumer Intelligence and Social Media Management solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Within its Social Media Management solution, Brandwatch (formerly Falcon.io) offers features including social media listening, engagement, publishing, measurement, influencer marketing and customer data management. With Brandwatch, marketers and companies can deliver more personalized brand experiences across touchpoints, based on enriched customer profiles. This solution features a highly intuitive and collaborative UI and is complemented by the best support team in the business.
 

LongDescription

Third-Party Integration

Text Analysis

Influencer Tracking

Customer Segmentation

Charting

Multi-Account Management

Sentiment Analysis

Competitive Analysis

Part of Speech Tagging

Data Extraction

Configurable Alerts

Audience Targeting

Data Import/Export

Multi-Location

Contact Management

Opportunity Management

Social Media Monitoring

Filtering

AI/Machine Learning

Reputation Management

Conversion Tracking

Response Management

Dashboard

Multi-Language

Customer Engagement

Reporting/Analytics

Trend Analysis

Machine Learning

Tagging

Topic Classification

Third-Party Integrations

Keyword Filtering

Campaign Management

Search/Filter

Approval Process Control

Brand Tracking

Collaboration Tools

Data Visualization

Reporting & Statistics

Engagement Tracking

Post Scheduling

Content Management

Campaign Analytics

Automated Publishing

Workflow Management

Social Media Integration

Performance Metrics

Digital Asset Management

Brand Guidelines

ROI Tracking

Influencer Discovery

Commenting/Notes

Real Time Analytics

Multi-Channel Marketing

Multi-Channel Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Multi-Campaign

Calendar Management

Content Library

Campaign Scheduling

Social Performance Management

Template Management

Campaign Segmentation

Campaign Planning

Real Time Data

Click Tracking

Role-Based Permissions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Customizable Templates

Image Library

Social Advertising

Keyword Tracking

Customizable Branding

Monitoring

Drag & Drop

Social Promotion

@mentions

Competitor Monitoring

Hashtag Tracking

Benchmarking

Access Controls/Permissions

Project Management

Document Storage

Single Sign On

Image Editing

Metadata Management

Real Time Reporting

Categorization/Grouping

Influencer Relationship Management

Faceted Search/Filter

Demographic Data

Contact Database

Brandwatch offers three pricing packages, dependent on needs. All packages include an unlimited number of users, initial training and ongoing support. Data upgrades and additional services available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Brandwatch

Live Online

Webinars

Documentation

Videos

Pound Sterling

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. 

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. 

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. 

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it. 

We make CX a revenue-driving function for your business. 


Surveys & Feedback

Real Time Monitoring

Communication Management

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real-Time Notifications

Predictive Analytics

Ratings/Reviews

Feedback Management

Negative Feedback Management

Taxonomy Classification

Data Verification

Semantic Search

Natural Language Processing

Full Text Search

Predictive Modeling

Language Detection

Multiple Data Sources

Customer Profiles

Data Analysis Tools

Topic Clustering

Summarization

Pattern Detection and Recognition

Entity Analysis

Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.

Brandwatch vs Chattermill

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Support and Training

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