Great volunteer tracking software.

Customizability is key here, you can make this software do whatever you want essentially. set up multiple locations, make only specific location available for an individual. waivers are built into this software so you don't have to track the paper aspect anymore, the waivers can be 100% percent your companies. we also use this for community service workers as well. this is a great program hands down. geofencing is built in so that people are only able to check in when they are at the designated location which helps to prevent fraud. people can check in from phones and tablets as well a pc's. customer service is great as well, I've never had an issue to date and they have always been very helpful.

The cons are basically the limitations of the users, if you don't want to put the time into setting up and properly utilizing this reporting software, then it's probably not for you.

After buying and utilizing CERVIS in February of 2016, our office noticed a significant increase in volunteer recruitment and retention. After only eight months of use, the office was able to integrate not only the development department with the system, but our family services and construction departments as well. The first year of implementation went smoothly, and we are looking forward to another year even more skilled with using the system. Keep up the great work!

The reporting, data-capturing, and noticeable retention rates after buying CERVIS have been immeasurable to our office. CERVIS has made the volunteer coordinator position one of management with it's hands-off structure for the volunteer coordinator, and more hands-on for the volunteers, making them feel more in control of when they volunteer.

Volunteers have a more difficult time using the system because of all the little steps it takes to register for events.

It was average. This system would be fine for smaller organizations but is not intended for an organization with thousands of different volunteers and hundreds of different opportunities for volunteers.

The features we liked most about the software was the reservation feature and the ability to create as many shifts/locations that we needed We were able to have different "point persons" for each reservation which was nice as many companies and organization have different leads for different departments.

The system is lacking in the customizability arena. There were a lot of items we could not customize such as different fields we wanted to be added unless we wanted them added to the whole system. The reporting on this software is less than desirable, especially for a large organization with thousands of volunteers. We were not able to drill down into data at all with this system to better understand our volunteer base.

CERVIS truly does everything you need it to do to manage, track and coordinate thousands of volunteers. It is the backbone of what I do as a Volunteer Manager. It is extremely user friendly. I have always received excellent customer support in a timely fashion as well. It is also very affordable!

I really don't have any complaints or things I don't like. The only thing I can think of is you may find at first that some of your volunteers may have a bit of confusion with the Reservation Code feature. You will need to give clear instructions to them on its use. We have been using this feature for over a year now and most volunteers find it user friendly. It allows you to "reserve" volunteer slots for a group and have the volunteers in that group pre-register and fill out their profile on-line, thus saving you and your team a ton of data entry!

We are able to turn volunteer coordinating into volunteer management utilizing this system so volunteers can look at opportunities and volunteer on THEIR time rather than us telling them about opportunities that are in OUR time.

We love the reliability of the customer support team, the features and how much we get to save compared to other volunteer management systems in the market.

The ease of use for volunteers who do not use the system daily needs work on. We get our most complaints from volunteers who do not like how many steps it takes to register for a volunteer opportunity.

Overall very pleased. I would say 75% of our volunteers will use the software. I'm not sure how to remedy this, but lots of our larger corporate sponsors and elder Church coalitions refuse to use the system. I wonder if there was an even simpler version of this program these organizations could use?

Customer service is quick to respond Economical Straight forward user interface

Returning users can get confused with not initially setting a password Sometimes a phone conversation would be helpful. Completely aesthetics - lots of users joke about the name CERVIS looking very close to CERVIX

This software is a MUST for anybody managing events and volunteers. I would not have the time to run the Home Repair Team if I did not have CERVIS.

I have been using CERVIS to run the Home Repair Team Ministry for my church. I have 60 volunteers that have completed almost 300 jobs for people in our community in the last 18 months. CERVIS allows me to run the entire ministry in a very effecient manner. Once a job request comes into CERVIS I can quickly send an email out to all our volunteers that have the skills to perform the specific job. Rather than send an email to all 60 volunteers, I can use the SEARCH feature in CERVIS to find volunteers that have the exact skills needed. When a volunteer takes the job I can monitor the progress and close out the job when it is completed. Sometimes I have as many as 8 jobs going on at a time. CERVIS allows me to search and review OPEN jobs and follow up on them in a timely manner. I am also able to keep track of hours of volunteer service through CERVIS. CERVIS allows me to find the right volunteer for the job. I would not be able to run our Home Repair Team without CERVIS.

Haven't found any yet.

Excellent overall experience.

Support, Easy to use, Functional and productive.

Creation of Reports and forms could be more flexible and personalized.

I think the improvement made with the page headers (instead of having to go back to the main dashboard all the time) was a HUGE improvement and made it much easier to use on the admin side. I do wish there was a way to archive or close reservation lists as ours is getting a bit unmanageable as we enter our 2nd year. The customer service has been excellent - quick, cogent and helpful answers to all my questions.

Easy to enter info. Help section is very detailed. Remembers previous actions.

The initial cost was debated and we feel it could be less expensive.

They did not deliver on what was promised. We do not recommend this software.

The automatic emails and ease of use for event volunteer registration.

It does not work for groups and while their customer service is prompt, the software is not customization but it was sold to us that way.

Make sure you demo the product thoroughly and understand what IS and is NOT customizable for your workflow. We are a large organization (5,000+ volunteers) and had a workflow that was not aligned well to this product. I don't doubt it is the right product for some vertical markets- but ours (public school volunteers) was not one of them. After taking the training (which was very good) and trying to integrate into our workflow and systems with my staff and other departments involved in the workflow- we found it to not handle our needs. After 60 days, I asked for a refund of the unused annual license portion we had used. (Minus the setup and training fee). I was disappointed to hear that Cervis policy did not allow for such.

It enables my volunteers to create a profile, view our upcoming opportunities, and sign up online. This relieves a tremendous amount of correspondence on my part.

There are some parts of the system that could to be tweaked. I'm sure it's difficult to create a "one size fits all" program. I've managed to master the basics and feel comfortable finding my way around. My issue lies more with fault on my end. I have questions and suggestions but have failed to set aside sufficient time to address them. With that being said, I feel it would be unfair to list the (few) complaints I have before trying to seek aid from your customer service.

CERVIS allows us to efficiently manage and schedule our over 3,000 volunteers needed to staff multiple ministries. It's ease of use and flexibility allows us to customize event listings for whatever needs we have. It is user friendly for both the event organizer and the volunteer. The customer support is amazing and always fast and friendly! We get answers immediately to any technical questions or event organization questions. We love all of the different features that allows us to customize to our needs, whether it be for sending out email reminders for an event, attaching waivers to be filled out, or seeing what size t-shirt is needed. The options are endless! I would highly, highly recommend this program to anyone looking for software to organize and schedule volunteers for events, no matter the size of the event.

I have managed volunteers for many years and this is by far the best software ever for volunteer management. The volunteers sign up online, choose the events they wish to participate in online and can print out their hours from home online. I know our hours have increased since we started using this software just because we are capturing ALL our hours now. Reports are so easy and also simple to read and understand especially for people not familiar with what managers do. The customer service is fantastic. They get back with me within an hour! Now you just cannot beat that! I recommend this software to EVERY volunteer manager I come in contact with. I could not be happier and would recommend this to anyone wanting to track volunteers.

Pros: Easy to use, able to identify specific skill levels of volunteers when needed to help out as an official or event manager. Your customer service is well above exceptional! Any time I have requested a change you have completed it in a timely manner and at little or no cost to our organization. Cons: None

Works very well overall.

Good

Makes it easy to recruit volunteers, schedule their shifts and communicate with them.

nothing