Givebutter
About Givebutter
Awards and Recognition
Givebutter Pricing
Givebutter offers a completely free, 0% platform fee model that is powered by optional Tips. You can turn off Tips with the flip of a switch on any campaign, and if you do, a Platform Fee of 1-5% will apply based on features used. Payment processing fees are always 2.9% + $0.30, but over 95% of donors on Givebutter cover these fees. That's all! We believe in 100% transparency, especially when it comes to fees. You can find all of this information and common FAQs at givebutter.com/pricing
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Free version:
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Most Helpful Reviews for Givebutter
1 - 5 of 441 Reviews
Blake
Non-Profit Organization Management, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed December 2021
Givebutter: The Gift That Keeps on Giving
Leah
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Wonderful for Nonprofits
My favorite features are the fundraising and online auction. We recently used this feature for a fundraiser and had a lot of success.
CONSThe customer service response time is great, however, one of the chat representatives was not helpful and did not know how to fix an error I made. He took a very long time trying to find the answer and ultimately was unable to help. Thankfully another representative reached out and my problem was fixed immediately.
Reasons for switching to Givebutter
They were constantly changing and I didn't like their interface. Givebutter was easier to use and I didn't like that they were always merging companies. In addition, I love the way Givebutter was started.
Vendor Response
Thanks so much for these kind words, and we're so glad to hear that you enjoyed hosting your auction with us! Our apologies for the chat mishap – our team is always learning and improving. We appreciate you being a part of the Givebutter fam!
Replied December 2023
Nathan
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Integration with Bloomerang is critical and easy to use
We would not have used GiveButter if it had not been for their Bloomerang integration. That has made transferring donor data and information super easy.
PROSEasy and very intuitive to use. Free to set up pages and has a good number of options to use, but not an overwhelming number of options. Love that on auction items, you can manually add bids (for live auction) and can change the auction start date for each item.The integration with Bloomerang is crucial! It is the reason that we are using GiveButter. There are other good options out there, but they don't have the native integration.The Live Display feature is slick and will come in handy at live events for real-time updates.
CONSFor some reason, text will not format correctly in the Story section, especially when copying and pasting. I have been told by support that I need to manually type everything in versus copying and pasting. Bullets when formatting text don't work correctly either. This is a basic feature that must be corrected immediately.The ability to use discount codes on the registration page is pretty weak. Cannot configure codes to specific items. For instance, if you want $10 off a specific ticket, you can't assign it to that specific ticket. Doing a percentage amount can get messy too. Need the ability to assign codes to specific tickets.Missing chance drawing (raffles) functionality. We're bastardizing a way to do it using auctions, but I hate to have to bring in another software to execute the chance drawing.
Reason for choosing Givebutter
Love RallyUp, but we need the Bloomerang integration. We did one event with RallyUp, which went really well, but the back end cleaning up and reporting was a mess.
Reasons for switching to Givebutter
The Kindful product is pitiful. It is not very flexible and graphically intuitive.
Vendor Response
Thanks for sharing these thoughts, Nathan! We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. I've added all your feedback to our roadmap so engineering can take it into consideration for our next updates.
Replied May 2023
Katie
Primary/Secondary Education, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2024
Good for the money (free)
It has modernized our online fundraising significantly.
PROSGivebutter makes facilitating online donations quick and easy. The backend set up is straightforward and the templates make it simple to use.
CONSThe lack of live customer support is challenging. When I wanted details on the database functionality, I was directed to prerecorded information and couldn't ask specific questions about how we needed our database to function.
Reasons for switching to Givebutter
We needed to give donors more options for donating other than PayPal, and Givebutter had a lot of donation options built in for free.
Vendor Response
Thanks for your review! Live support is available via chat or email from 9am-5:30pm (EST). Keep making the world a butter place!
Replied February 2024
Helen
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2023
Disaapointing results for our first big fundraising event!
Meh.
PROSWorks well for simple online donation tracking and follow up.
CONSThe Auction feature is a big bust and I dislike the use of the word "tipping" for donors.
Reason for choosing Givebutter
Price and we liked that it was less complex--it fit our needs better.
Reasons for switching to Givebutter
Needed a more robust system
Vendor Response
Thank you for sharing this, Helen. We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. You are always welcome to turn the tipping option off, although keeping that activated is what makes Givebutter free for you to use. I'm sorry to hear you were disappointed in auction. We continue to add improvements on a weekly basis. If there's something specific you would like to see addressed, feel free to drop us a message at support@givebutter.com
Replied May 2023
