iDonate Ignite Software

4.61 / 5 (18)

About iDonate Ignite


iDonate Ignite is a cloud-based fundraising solution that caters to non-profit organizations of all sizes. This solution allows users to deploy, manage, analyze and report on multiple ways to give in a back office, whether they’re embedding a donation form on a web or mobile site, setting up text giving, or managing an event.

The key feature of iDonate is its fundraising solution, which allows for text giving through mobile devices, peer-to-peer fundraising, and engagement tools like real-time goal meters. Customizable donation forms can be embedded directly into the organization’s website, partner sites, blogs, or FaceBook pages. The giving feature allows for automated corporate matching, recurring donations, and more.

Users can measure campaign performance and pull custom reports with the analytics and reporting feature. The Charity & Event Planning application helps users to create, host, and promote fundraising events. iDonate stores and manages donor data, and can integrate with an existing CRM system such as Salesforce, Blackbaud Raiser’s Edge, and Virtuous.

Support is available via phone and email.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

18 Reviews of iDonate Ignite

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(12)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-18 of 18 reviews

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March 2019

Rick from HowToLife Movement

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

iDonate helped launch our start-up ministry!

We have a SMALL back-office infrastructure. With one, full-time employee, who has his hands full executing ministry, we needed something simple for our online giving. iDonate has been so helpful. We have created numerous individual projects that people can give to, with dedicated pages. People can go directly to the cause they care about most. These pages are so easy to make, we have delegated the creating of our landing pages to volunteer teenagers! And they can do it without any hassle. We love iDonate!

Pros

As a start-up ministry organization, we needed the online giving to be EASY. iDonate was the perfect solution for us. Many of our donors have a "Go Fund Me" mindset, when it comes to supporting individual projects. iDonate made it easy to create individual campaigns, for donors to go directly to a project they wanted to support. This has even worked with the teenagers, who love instagram -- having an easy link in a bio with a dedicated page made giving so easy. The giving platform fit perfectly into everything: our website, facebook pages, instagram, and more.

Cons

iDonate simply works. Can't think of anything.

March 2019

Sheila from Esalen Institute

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

iDonate seamlessly makes our online giving successful!

We run monthly reports from iDonate and this helps tremendously with our accounting reconciliation. Many of our donors use the recurring monthly, quarterly, or annual donations, which makes it all the more smooth at our end. We also like that we receive notification of the donation when the donor receives their receipt--this helps our donation processing system.

Pros

iDonate's website is very user friendly and easy to navigate and understand. Using iDonate for specific campaigns makes tracking the donations so much easier. We love the option to have donors select recurring monthly, quarterly, or annually. Donors receive a receipt and we are notified of the receipt to keep track of in our system.

Cons

We had a bit of difficulty with landing pages, but customer service was great with their prompt assistance.

April 2019

Denise from Global Impact Ministries & Outreach Assoc

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

4 years with iDonate - Highly recommended

Pros

A dedicated customer support rep who is responsive, proactive and cares about our success.
Multiple giving options for our donors both in what they donate and how they donate.
Reliable platform
Automation and customization of donor receipts
Ability to accept donations from international donors
Donors can set up a login to easily manage their donations

Cons

For a non-technical person who wears many hats within our small non profit, setup and new feature integration can sometimes take time to figure out. That being said, when I have had any issues that I couldn't figure out on my own, our wonderful customer support rep has helped solve any problems via a phone call or email.

March 2019

Amber from GoSendMe Global

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Great product & customer service

Using idonate as a way for our donors to give to our non-profit on a monthly basis using the recurring payment schedule has been a huge help.

Pros

The iDonate interface is user friendly, and fairly easy to navigate through.
The customer service is excellent with a quick response time.

Cons

A nice integration that I would like to see is a way to email donors, either individually or in mass.
Also, there is a slight learning curve to setting up a new campaign & embed. It would be nice to have those in one place, in a step by step format possibly.

May 2018

Kendra from Mission Create

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2018

iDonate is easy to navigate and integrate into systems, but with some overall limitations

Pros

The interface is easy to navigate and integration into our website is very easy. Reporting features are simple, but meet our needs. Our primary contact is excellent at helping us fix issues.

Cons

Vendors utilized through iDonate to provide merchant services and ticketing aren't the most reliable or accurate. Should a problem arise with the outside vendor, it's easier to go directly to the outside vendor for a fix rather than iDonate. Customer support outside our primary contact is limited.

May 2018

Greg from One Love Foundation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

May 2018

An overall well-built product with a few very irritating features and disappointing tech support.

Pros

Easy to use, intuitive, slick and clean design and UX. Salesforce integration works well, but functionality is limited.

Cons

Can't reassign gifts to different campaigns (why???). You can only host one P2P fundraiser under a campaign - makes no sense! No option to add a registration fee in conjunction with P2P fundraising. Can't process donations after an event closes when using the Event Management function - extremely frustrating and almost a deal-breaker. "Ways to Grow Giving" side menu is beyond annoying, getting into punch-the-screen territory: always shows the same "tips", no way to close the menu, menu covers half the screen and makes seeing some parts of the screen impossible (seems like a functionality that some poor developer was forced to create against their better judgement).

March 2019

McCauley from Campus Outreach Ministries

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Great online giving platform!

Overall my experience with iDonate has been great. I would recommend it to any organization looking for a great online giving platform.

Pros

The customer service is incredible. It is so easy to get in touch with someone, I know exactly who I can reach out to and they are always quick to respond.

Cons

It does not always have the functionality that we need. However, the team always listens to our requests for new functionality and they have even responded by getting the functionality added in the 18 months that I have used iDonate. Trying to reconcile the bank accounts is a challenge.

May 2018

Stephanie from Newhouse

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Excellent Customer Service/Tech Support! Easy to use software and text-to-donate a HUGE plus!

Pros

Easy to manage and edit/updates instantly for custom campaigns. Text-to-donate is a value with one-time set up fee. Has increased our giving through eblasts read on mobile devices- donors can instantly respond to a call to action, to text-to-gift. A non-profit must have!

Cons

It would be helpful to have a report feature that provided the option for saving different accounting reports.

May 2018

Emily from Taylor's Gift Foundation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Our organization has had a wonderful customer experience with iDonate!

Pros

The easily adaptable platform for online giving and the competitive pricing for the services. We also love all of the giving channels for contributors to give to our organization.

Cons

We would love to see a special event platform to be able to interface into this online giving platform. This would allow us to capture sponsors, oversee registration, seating, bidder numbers, etc.

May 2018

Tami from ABBA Fund

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

The software meets most of our needs. The staff is professional and easy to work with .

Pros

Our donors have choices when giving. Their staff is very helpful and a joy to work with. Thanks iDonate!

Cons

The goal meter is a little complicated and not as friendly as it could be. And, the sensitivity to internet providers can be annoying.

May 2018

Tara from Cedar Lake foundation

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

As a whole, I give the idonate platform a 5 star rating. It is robust in its functionality.

Event management, peer-to peer fundraising and vehicle donation, all increasing our fundraising opportunities and dollars.

Pros

The software has allowed our organization to expand our fundraising opportunities. The system is user-friendly and customer service is top notch. The staff are professional and timely. I have found the tutorials and help articles to be a great resource and they complement our current marketing materials. Using this platform has increased our fundraising dollars in a fun and enhanced manner.

Cons

I wish the event management piece was not part of Picatic, but rather part of the idonate package.

May 2018

Christina from HACC, Central Pennsylvania's Community College

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

Based on my own experience and donor feedback, the portal is easy to navigate and user friendly.

Pros

I like the simplicity of our online giving form and the user-friendly functionality. I also think that the form is visually appealing.

Cons

I would like to see more customization options. We have many funds to which a donor can choose to give. It would be nice to have additional fields appear based on certain selections (for example, if a donor selects `scholarships, a drop-down menu of all available scholarships would appear).