We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

Easy to use, and really prompt customer service.

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites. Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info. In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

Accepts international donation and recurring donations. But these are standard function any platform should offer

Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

The Classy integration with Facebook has reduced friction by helping our volunteers fundraise more easily.

The Classy for Salesforce support team is incredibly knowledgeable and has spent hours helping us fine-tune our integration issues. Classy campaigns are easy to set up, and the platform is great for peer-to-peer fundraising campaigns, especially now that it integrates with Facebook. Our account manager is extremely responsive, and the customer service representatives via the chat feature are helpful.

I wish the campaign pages had more flexibility/customization - like being able to add "impact tiles" to a ticketed event. Also, the reporting within a campaign for campaign level administrators is less user friendly than it used to be. We wish there was a way to easily copy attendee information (address) into billing information. Also, the mobile functionality is lacking - we wish there could be check scanning and on-site credit card processing.

- allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers) - includes events, which is a simple platform (and it should be simple! just tickets!) - upfront cost is more, but fee for % of donation is less than competitors - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed. - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

- We constantly have fundraisers confused on how to set up their page. This has been a huge pain point. - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations. - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

I've used Classy to run fundraising campaigns for 4 years now and it couldn't be an easier user interface. They offer everything a non-profit needs to raise money, including ticketed events, crowdfunding and peer to peer. On top of that, their reporting capabilities are top knotch and they are continuing to bulk up their marketing communications option within the platform as well. Classy is always thinking of new ways to make the job of non-profits easier!

More integrated marketing communications would be helpful!

Classy makes it easy to create reliable and professional looking online fundraising pages.

Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

Classy has changed the game for our events management & check-in capabilities. We are so thankful for a platform that keeps our fundraising events running smoothly!

We love being able to customize Classy to meet our specific organizations needs. Our Classy Support Team makes it extremely easy to get the most out of Classy!

There are a few tools that we wish Classy could do - but we are always able to find a workaround that works for us.

Allows us to more easily track our fundraising of individuals and teams and employ simultaneous campaigns.

Classy is a great platform for our Dance Marathon because we are able to have both individual fundraisers and teams, adding an extra element of camaraderie during our event! Additionally, the versatility of the different campaign types for our other initiatives is super helpful, too. Classy has also redone their reporting system, making it much more dynamic and user friendly. Classy support is generally helpful, too! Overall, my experience with Classy has been positive and would definitely recommend!

There is definitely room for improvement in some of the functionality. We've had a few donor complaints and I would like the ability to customize a bit more.

Overall great experience. It's been the backbone of our nonprofit's fundraising for many years, and I can't picture using any other service. The impact has been very positive.

The ease of use is the first thing that comes to mind. I've never struggled to use the program, in all roles at this company. Even my brand new volunteers can pick it up after just a short time. I'm an admin and manage several other users, and the ease of use helps things run smoothly. It's also smooth for the donors - they can pay with various methods like Paypal and Venmo. If we do run into issues, Classy support is very responsive.

There have been a couple times when the server has gone down for a couple of hours, although things get sorted out quickly and they are very fast to fix it. This only happens during highly busy times.

Classy meets our needs, but as an organization we are shopping around. Overall I would say it is mediocre. It’s not terrible but also not the best out there!

Classy covers most of the bases in donor engagement/ management platform. It is well known and integrates with most other platforms. Most donors are familiar and the customer interface is pretty simple!

No app. This was a huge disappointment for our organization. Also, customer service is slow and not always helpful. Classy is an investment and for small nonprofits might be too much and for large scale organization might not offer enough.

Classy is such a helpful tool for our nonprofit because the make fundraising centralized. You can set up events, peer to peer fundraisers, crowd funding, etc. We are still figuring out how to best use these different tools for our nonprofit, but Classy has a ton of resources to help with that too. I think the resources Classy offers is one of the things I like most about them. If I ever have a question, I just go there and there is usually a resource available.

It is hard to tell your donors how much they should pay to cover fees because WePay uses a set approach and Classy uses a percentage. It would be helpful if they could agree.

The software itself is very user friendly but it's the additional resources and customer service that really make this platform top tier!

The only downside to Classy for our organization is that we cannot use ClassyPay due to our location.

Easy to use, setting up campaigns is a breeze, the user experience of donating/buying tickets is seamless. Integrated with our Salesforce instance fairly easily. Customer support is prompt and always helpful. Classy lets our organization be empowered to create the best fundraising campaigns to reach our constituents.

Our organization hosts several events throughout the year and currently Classy does not have a native check-in function, which is a pain depending on the size of the event.

We were sold to product for our donation platform, however once we signed the contract we found out that the product does not track Google E-commerce analytics, and its also does not allow donors to pick multiple funds. They did not allow us to cancel the contract even though this product was not a good fit for our organization and they sales team misrepresented the capacities to the product. We will never use Classy again, we paid annual contract and did not implement it at all.

Classy is a good alternative tool for the Peer to Peer fundraising platform, however they are marketing the product as a donation platform which could be problematic for nonprofits.

You cannot give your donors the option to pick multiple funds, its does not have capacity to to track Google E-commerce. The sales team never discloses this to you, and once your locked in the contract they will not let you get out even though the product is not a good fit for the organization.

Our nonprofit team has really appreciated Classy's clean user interface and its many robust native integrations. Despite other similar options, we are always inclined to use Classy as it works cleanly with our existing systems such as Salesforce, minimizing busy work for data entry and donor management. Their support team is highly accessible and have been a really helpful resource for our team to maximize usefulness of our campaigns.

While the plug-and-play setup can be very helpful for quick campaign creation, for some campaigns, customization options are limited. Their in-house payment processor Classy Pay also has some fees which were relatively hidden which has been disappointing, but it is generally a very useful software.

It allows dynamic and customizable campaign pages. We've been able to increase the information we disseminate to our donors

The design template is limited without coding experience

In the non-profit business, we rely heavily on volunteers. More often than not these kind folks have limited computer experience yet all find the simplicity makes them feel comfortable.

Increased donations, interactions, event registrations

user friendly emphasis on branding great support has increased our event registrations has increased donations

The design guidelines (pixel dimensions and how the images change sizes per viewing screen (phone vs. computer)) could be more clear from a back end point of view

Classy allows us to create various campaigns for different events. These campaigns can range from our general foundation funds, specific events (virtual or in-person), or campaigns such as GivingTuesday. We are able to design each campaign with their provided tools and also send out confirmation emails and email reminders. The second biggest plus, to us, is their immediate access to their customer support team (chat). We are able to get questions resolved very quickly.

Some of their column criteria cannot be found in certain reports resulting in manual entries or adding/removing columns.

Straightforward to use, basic fundraising tools.

Terrible customer service, frequently broken and buggy features.

I like how easy it is for someone outside of our organization to set up a page and begin fundraising on our behalf.

I wish there was an option to be able to set-up a page for others like our Board or VIP donors, etc. It would make it so much easier for them to then just share their page.