Bill.com Software


 

Bill.com is a cloud-based accounting solution specializing in billing and invoicing. With Bill.com, users can receive payments from clients, pay vendors and contractors and handle financial reporting.

Bill.com includes an accounts accounts payable module, where users can be invoiced electronically, or they can use drag-and-drop functionality to manually enter bills. Then, invoices may be sent to team members for review. Different payment methods, including ACH payments and paper checks, are available.

The solution also includes an accounts receivable module, which can send customers automated electronic invoices and reminders. As with the accounts payable module, users can choose the method by which they would like to receive payments: via ePayment, ACH, credit card or PayPal.

Bill.com is integrable with other accounting solutions such as QuickBooks, Xero and Intacct. Users can handle customer support through the app, answering customer questions using a notes and comments feature.

The solution is priced per user per month.

 

 Bill.com - Adding vendors
 
  •  Bill.com - Adding vendors
    Adding vendors
  •  Bill.com - Dashboard
    Dashboard
  •  Bill.com - Sample invoice
    Sample invoice
  •  Bill.com - Electronic payments page
    Electronic payments page
Supported Operating System(s):
Web browser (OS agnostic)

237 Reviews of Bill.com

 

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Software Advice Reviews (67)
More Reviews (170)

Showing 1-20 of 67

Chandra from Deals kart online services Pvt ltd
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Positive review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep working good

Pros

The fieldez app is good and fast response some times it take time to taking photos otherwise nothing issues just keep going

Cons

The fieldez app is good and fast response some times it take time to taking photos otherwise nothing issues just keep going thankyou

Review Source
 
 

Madhukeshwari from Winline Solutions LLP
Specialty: Industrial supplies and machinery
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The best bill collection tool for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It will be implemented some accounting software like quickbooks, xero, oracle netsuite etc, one click installation packages available

Cons

Good response time time form the CCC, you can make payments and connect bank accounts for reconciliation

Review Source
 
 

Mason from Arcideo Construction LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Simplify bill payments and receivables

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use and set up, we trust the security and information they use. Once all accounts are setup, you can audit the easy to read statement they provide.

Cons

Pricing per plan of use can be expensive, there are specific uses for these payment applications. not recommended for small businesses with small batch processing.

Review Source
 
 

Igor from Autorambler
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Online payments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Bill is very good service. The console is very easy to use, technical support is very fast and the commission is not too high.

Cons

For me there are not many drawbacks, maybe only the console is not modern but it works very quickly and does not cause problems.

Review Source
 
 

Angela from Brilliant Homes Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Love that it intergrates with Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love that we can pay vendors so easily. Payments can be approved via email to our vendors. Adding customers is super easy.

Cons

No real complaints on the software. Minor things like improving the look of the software would be nice.

Review Source
 
 

Michael from EvoLife
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

SAVE YOUR TIME AND MONEY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Bill.com is the easiest and best current system to send your employees their paychecks. They are notified early and the funds are always on time and accurate.

Cons

I have not found any negatives in regards to Bill.com. The system has been so easy to use and now I have more free time to make phone calls.

Review Source
 
 

Tamina Shimone from Mechanics
Specialty: Building and garden materials
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use and very efficient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Love that it can be linked with Quickbooks! Also love that I will soon be able to accept international payments which is a plus for my company

Cons

I have not seen anything that I don't like about this software as yet. So far I am enjoying this software !

Review Source
 
 

Julius from EAC YOUTH
Specialty: Gifts
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Great way to Receive and make payments.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great platform to handle your transactions you should try it. I love using it.

Pros

Very fast, makes it fun to invoice customers for payments especially with the automated invoicing and reminders which keep clients aware of pending bills, I loved the risk-free trial, it was good for learning how to use it. Great way to pay from any device using the web portal. Pay from anywhere anytime all you need is an internet connection, accepts payments from different payment services credit card, paypal and more.

Cons

No. Its all a great way to make payments and receive payments for your business I love the whole platform and the various features.

Review Source
 
 

Robyn from Cherokee Steel Supply
Specialty: Manufacturing and wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great idea!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the look of the app. It’s very clean! I like that you can quickly add someone to pay digitally if the check is lost!

Cons

There’s not much to say. It’s a little pricey and I had a hard time getting started but figured it out!

Review Source
 
 

Nick from Rebecca Bender Initiative
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Save a lot of time

Pros

Easy and simple to use and merges well into QuickBooks. Saves a lot of time. Easy to upload invoices and create new vendors. Tracks all 1099 issues. Great way to track all your bills and easy to go back and check all payments in vendors (no filling systems that are difficult to manage and prone to human error). The Mobile App is great - I can pay a bill while sitting in the car or airport etc.

Cons

You have to get used to refreshing the site when you approve a bill (it may look like it isn't approved when you go to your dashboard - it takes a bit so refresh the site and that usually takes care of that)

Review Source
 
 

samuel from Training
Specialty: Antiques / art
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Bill.com is one of the software that enables you to pay bills and send invoices through it simple tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Bill.com makes work easier because it does many jobs that you were supposed to do manually

Pros

You and your suppliers can email bills to Bill.com
This software makes the process of invoicing to be very easy
Bill.com is easy to use and is user-friendly
This software is customizable and it is also compatible with other software

Cons

This software is somehow complicated. New users usually get confused when they start using it.
Bill.com sometimes becomes very slow thus making payments to be pending

Review Source
 
 

Moses from MAESTROS LEADERSHIP TEAM
Specialty: Gifts
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

BILL.COM is so far my best e-payment method for business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love bill.com so far it has been a lifesaver for our organization's business transactions even when on holiday.

Pros

Easy to integrate with existing accounting software, cheap for big businesses, easy to learn, works for both large-scale and small-scale users, easy to keep and retrieve records from anywhere anytime.

Cons

It's an excellent software not much on cons but customer support needs some improvements to meet new customer needs.

Review Source
 
 

Jo from Communications Agency
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Worth it, if you're a bigger company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

If you have more than 50 employees, worth the cost. Its definitely user friendly and easy to navigate.

Pros

User friendly, customer service wasn't needed since I could actually figure it out myself. Easy to submit my expenses.

Cons

A little pricey for a small company, which we are. I don't think the cost was efficient for us trying to save money.

Review Source
 
 

Rhonda from Kitu Systems
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Bill.com to go paperless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love:
-custom permissions
-ease of routing items for approvals
-audit trail
-direct messaging to vendors
-document repository
-no papers to get lost

Cons

When we first started using this service it was not as expensive, but honestly, the value is there and we don't mind paying for the value.

Review Source
 
 

Marc from Wholesale
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Eastbound pay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

With the increase of online payements and methods the demand for new, quick, and creative ways to pay on the net is risen.

Cons

On one hands bill.com addresses a research gap that is not yet been established. But many models resemble their own and I believe they a ten not well distinguished from the rest.

Review Source
 
 

Praise from PEN America
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Makes life easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product makes your life so simple. Gone are the days of cutting checks and mailing the payments.

Cons

If you are a small to mix size non profit, you may want to review the pricing. It may add up a few dollars to the budget

Review Source
 
 

Hari Prasad from Kalmane trading pvt ltd
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Payment is easy through Bill.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once it is installed, it has been an easy way for freelance customers to receive payments on my invoices. Payments are directly credited to my bank.

Cons

The fee for the service is a bit higher. No rewards are available on payment to encourage bill payment.

Review Source
 
 

Louis from LionRT
Specialty: Electronics and appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com.
Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill.

Pros

We absolutely loved the immediate integration with quick books online.
Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs.
Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient.

Cons

The cost structure we find a bit pricey for the more enterprise orientated company models.
As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required.

Review Source
 
 

Rajesh from Damco
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

one of the best site to pay and schedule your bills

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please give some cool offers.

Pros

i like the auto payment features and feels less worried towards my payment dates because bills.com take cares all of them.

Cons

charges for the service are little high. No rewards system is on payment to encourage bill payments.

Review Source
 
 

Priyank from New York University
Specialty: Manufacturing and wholesale
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Very good experience and no issues in using the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The user interface is very good. Every service is easy to find. It has excellent mobile app. It is suitable for all type of users.

Cons

Little bit on expensive side. It has limited invoicing features. It is very basic and customization options are less.

Review Source
 
 
 
Showing 1-20 of 170


December 2018

December 2018

Payables with Bill.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our bill paying is highly automated thanks to Bill.com.
Highly recommended.

Pros

Bill.com is great at managing payables. We have about 80% of our vendors now on ACH via Bill.com.
Integrating nicely into Xero (also into Quickbooks).

Cons

We would like to see a three way match in this product.
(purchase orders - shipping documents - invoices)

Review Source: Capterra
 

Henk from 6ya
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Too confusing for a typical user

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The software is okay if you are the employer as it makes paying large groups of employees who make the same rate

Cons

Bill.com is very confusing for the employees or workers getting paid and they are charged many unnecessary fees.

Review Source: Capterra
 


November 2018

November 2018

Bill.com Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, my experience with Bill.com has been great. It is a very easy user interface and makes paying bills easy.

Pros

Bill.com makes it really easy to make payments to our vendors. We can easily make payment via check or e-payment. Being that we use Xero, Bill.com easily syncs down into Xero.

Cons

The one con would be that you can't do foreign currency payments via Bill.com. They only support USD transactions.

Review Source: Capterra
 

Jeana from Ultimate Technologies Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Bill.Com is a cheap software, but good for certain situations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to email documents into it, being able to drag and drop documents, bring able to pay out

Cons

Poor help, many quirks, many functions not there

Review Source: Capterra
 


November 2018

November 2018

Best Invoice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients for contracts can send me money and I will receive it on time.

Pros

I always had issue inderstancing how to do Invoices and this makes it easier for freelance work

Cons

No instructions how to do it first, I had to learn what I did right and screenshot to friends hey is this how to put in this info so I can get paid.

Review Source: Capterra
 

Debbi from Self Employed
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

They contacted my client DIRECTLY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Poor

Pros

Nothing! They misrepresent themselves and lie about what they are doing. They need new salespeople or need to let the ones they have know that this will not increase sales. I'm reporting them to Quickbooks Online

Cons

I was only researching the software for a client through Quickbooks Online. My client and I decided it was too expensive and there are other payment services that are more effective so we decided to not download the product. Today, however, someone from Bill.com called my client directly at his place of business and tried to pressure him into purchasing. He misrepresented himself by saying that he 'works with me' and that was why he was calling! It totally jeopardized my relationship with my client! I'm horrified by these practices.

Review Source: Capterra
 


November 2018

November 2018

Bill.com went downhill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

None,

Cons

Everything was fine up until the most recent updates. It's frustrating all around for the vendors, for us. Sending wires is a nightmare.

Review Source: GetApp
 

Ella from Rider Insurance Company
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Poor Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we used this software to pay vendors, they disliked the set-up greatly and most of them ended up asking us not to send money via BIll.com. Their customer service team offers generic responses to complex questions, and this is frustrating.

Pros

The program was easy to implement for A/P use.

Cons

Our customers did not like the lack of support the website offered.

Review Source: Capterra
 

Beatriz from Bzdata
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Very hard to use if you're the recipient of funds

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

* Easier way to create and receive funds from invoices than waiting for a physical check in the mail

Cons

* Inconsistent experiences compared to web vs mobile app
* Onboarding is catered more towards organizations distributing funds instead of receiving it

Review Source: Capterra
 


November 2018

November 2018

Customer Support Non-Existant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

WORKS GOOD UNTIL YOU ACTUALLY HAVE A TECHNICAL ISSUE AND NEED TO CONTACT SOMEONE. THEN IT GOES SIDEWAYS QUICKLY.

Pros

SYNCS WITH XERO TO REDUCE ACCOUNTING TIME.

Cons

ABSOLUTELY NO CUSTOMER SUPPORT. THERE IS NO WAY TO ACTUALLY CALL AND SPEAK TO ANYONE AT THIS COMPANY. EVERYTHING IS THROUGH FORM SUBMISSION OR CHAT, WHICH MAKES YOU WAIT FOREVER TO CONNECT WITH THE NEXT AGENT. THEN WHEN CONNECTED, THEY REALLY AREN'T ABLE TO SOLVE THEIR ISSUE.

Review Source: Capterra
 


October 2018

October 2018

Helped me get through a lot in a little amount of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bill.com was very easy for me to navigate through and use as a new user

Cons

Shut down sometimes in the middle of a project/session

Review Source: Capterra
 

Dmitry from Veryfi
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Stay Away it's a total SCAM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We used their service to pay our company office rent for a few months. Nothing really special... Simple ACH, I would have used just a bank ACH if it was my choise.

Cons

Support and the way they treat their customers.
First of all, it's super hard to contact their support I submitted 3 tickets and it took 3 days to finally get someone to respond to me....

We are leasing the office space from the company that was using Bill.com to accept payments for their bills, therefore we were forced to use bill.com to pay our monthly office rent. Everything was ok... Then the company we paid for the rent switched to using Xero since it doesn't really make sent to pay ridiculous amounts for bill.com.
Anyway.. for us, it was even better because now we didn't need to pay bill.com subscription fees to just pay for the rent (simple ACH). So we went ahead and canceled our subscription with bill.com in August.
A few months later (in October) I noticed that they were still charging our credit card and as I mentioned above it took 3 days to get someone to finally respond to our support tickets.
What I asked for was simply refund the last 3 charges (Oct, Sept, Aug) and close our account simply because their system failed to cancel it in the first attempt. Simple right? Nope, not with Bill.com

They had someone to call me and tried to explain that they didn't see my first request to cancel and if I didn't use their service since August it was my problem and that evidence that I didn't even log in to their service for 3 months is not enough for them to refund.

So my advice to you, if you ever thought to use bill.com for your business, please stay away!

Review Source: Capterra
 

Mackenzie from Wishlist Rewards
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Getting help is painful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need.

Pros

The ease of creating and tracking invoices

Cons

Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops.

Review Source: Capterra
 


September 2018

September 2018

Good software for Accounts Payable and Accounts Receivable functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software that helped our company's AP dept go paperless.

Pros

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Cons

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

Review Source: Capterra
 

Mark from e:countable, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Bill.com is a must

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience

Pros

Makes A/R and A/P much more efficient; able to better control cash flow

Cons

Used to be able to talk to someone in technical support when there was a problem; No more. Really don't like that. Must now chat online

Review Source: Capterra
 


September 2018

September 2018

Pay your bills with ease

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Super easy to pay bills whether it's via check, money order, or ACH. This has really improved our payment process.

Cons

I really don't have anything bad to say - maybe the site could be more visually appealing?

Review Source: Capterra
 

Kyle from PPFR Services LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

bill.com let my account get hacked

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

On July 1st 2018 bill.com called me to tell me that someone hacked my account and added their bank account info. A payment of $24,575.00 was scheduled to be received on July 5th. They cancelled the fraudulent account from my bill.com account but still wired the money to their account on July 5th. Two months later they still refuse to refund my money. I'm out 24,5k and they are doing nothing about it

Pros

I really have zero good to say about this company or its platform

Cons

lack of security and absolutely zero customer service

Review Source: Capterra
 


August 2018

August 2018

Easily Billing System

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The setting up process is really simple and easy. I always receive an verification email. I never have problems with payment. It's has proven to be simple and reliable, fast and that's the way it should be with receiving funds.

Cons

I don't have any dislikes with software. I would prefer to use bill.com due to the simplicity. I can't even think of any changes I would make to software.

Review Source: GetApp
 


August 2018

August 2018

Bill.com is the best out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is a key piece of software in my business, which allows me to pay bills from anywhere not just in my office. Plus I never have to write a check.

Pros

This software is extremely easy to use and their support is excellent to work with.

Cons

The software is slow to respond when moving through multiple pages.

Review Source: Capterra
 

Julie from Health, Wellness and Fitness / Law Practice
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Frustrated and unimpressed

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Bill.com reflected that my bills had been approved and were being paid. However, that never happened leaving my employees waiting over two weeks for payment. Support was useless. I was told I would be called by support staff, but never received the phone call. I cancelled the service because my vendors were not paid. I would not recommend this company.

Pros

Seemed easy to use, but didn't fulfill its obligations and representations.

Cons

No personal contact to discuss issues. Failure of follow through from "technical support."

Review Source: Capterra