CommunityPass
About CommunityPass
CommunityPass Pricing
Essentials: $3,450/year Membership: $4,750/year Recreation: $5,950/year Contact Capturepoint for school and enterprise pricing
Starting price:
$3,450.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CommunityPass
1 - 5 of 40 Reviews
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
New CP Users
Online registration
PROSI like that we can register individuals for programs as well as them going into their own account to register themselves. I like the face of the homepage and the ease of navigating through the site.
CONSIt's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it. Some things are difficult to find, but the Help section gives detailed directions.
Vendor Response
Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time!
Replied November 2018
Daniel
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Community Pass for all
This being my fourth registration and tracking software, it is far more easy to work with, it is picked up and understood by the consumer far quicker than others that we have used. For my daily operations it has been a welcomed change and I can work quickly to solve potential issues for myself and my constituents.
PROSI am from the "older generation" and I found this software easy to use. Moving from one platform to another is easily done, there are no limits on users so I can have multiple windows open at a time which allows quick movement back and forth when working on a report or helping a customer with specific question.
CONSWhen messaging I cannot "cc" my staff so that they are receiving the same message that registrants are gettting. There are times when I need to get some information/reports that need to come form different areas (normal registration & POS) and it is at times not as direct as I would like.
Vendor Response
Daniel, thank you so much for the review. It's great to hear you found the software easy to use. Thank you for your feedback as well, we are continuously improving CommunityPass, and suggestions like yours are valuable.
Replied May 2022
David
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Pound Ridge recreation and Community Pas
Coming for RecTrac, it has been a pleasure to work with
PROSthe ease of registering someone anywhere and able to check rosters and send emails on the fly
CONSSetting up new seasons has been difficult for us
Reasons for switching to CommunityPass
The cost to add the Vermont Systems online portion to what we had would have cost more than to switch completely to Community Pass
Shelley
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Community Pass has been great. It has been very user friendly for both the staff and our customers.
Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day.
PROSCommunity Pass has been great for us, and has been very easy both to implement at start up, and to use on a regular basis. Our previous system was difficult for our customers to use so about 70% of our registrations were done over the phone with our staff having to do the registration. We just opened our summer registrations, and we had very few phone registrations. The customers were able to go in to register for their program easily. If I had an issue, the staff responded quickly to my call or email. The staff were able to implement this system very quickly for us so we could be ready for opening a new facility. We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20. We are very happy with Community Pass.
CONSIt is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register. That is always going to be the most difficult part when changing from one system to another though.
Vendor Response
Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful.
Replied May 2018
Maura
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Community Pass was a lifesaver
We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.
Vendor Response
Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.
Replied February 2018