Overall, I find EHR Your Way to be easy to use, and it makes my life easier because of the reminders and shortcuts it has built in.

As a therapist, I find that its really quick and easy to write up my notes, keep documents organized and keep my treatment plans up to date because they give note and treatment plan reminders. I also like that your calendar is color coordinated so its super easy to tell which appointments are in person, online, new patients vs. existing, etc. Patients also give positive feedback about getting appointment reminders.

I do wish EHR Your Way gave reminders for when to readminister outcome measures in the same way that it gives reminders for outstanding notes and treatment plans. That would make it even better.

My overall experience is good it does a good job with organizing all the documents and labeling them. The process to complete tasks are quicker and smoother through the online service EHR

That it makes charting way quicker than having to write it. The load up is quick and easy to navigate Easy to read tabs

I don't like when it will randomly stop working

I enjoy the different color coded biling information

There are too many clicks in order to do certain things. The amount of buffer times are way to high. there are many unnecessary features. The lack of ability for admin to correct issues is horrible.

It's been great. No complaints. Customer service is top notch.

Ease of use for therapists, google calendar compatibility, billing management is great, charting is simple and makes logical sense.

Sometimes the system has too many options for staff. Me, as a super user it is great, but sometimes staff can get overwhelmed with all the options and get lost trying to accomplish one thing.

I like how easily accessible all the features are. The most user friendly electronic chart system I have ever used. I highly recommended it!

I can't think of any cons. If it was possible and HIPAA allowed, I would love for it to write my notes for me lol

Ehr has been an easy and effective way to complete my notes. It also allows provides good overview for other disciplinarians to read and understand.

Ehr is very reliable, confidential, and easy to use.

It has not been a negative experience at this time.

EHR YOUR WAY is a quick and easy way to keep my progress notes in order. It also helps with keeping my schedule organized. I mostly appreciate how customizable it is.

EHR YOUR WAY has saved me hours on time spent writing progress notes for clients.

Sometimes I get logged out while working.

Very thorough program and very effective

It has everything you need to operate a practice.

The notes section can be simplified but it still is a good program.

It's very easy to utilize and browser-based so I can access it anywhere I want

There are occasional glitches that do get patched out pretty quickly

Ease of use, color coding and customer support is excellent

There is nothing that I do not like about EHR your way

My overall experience has been excellent. I really appreciate the team of experts that are placed with you when you join the software and how they all work together to get things completed in a timely manner. We have been with this software for more then a year now and everyday it gets better and I learn more and add more and complete more and it has been a wonderful overall experience. I am very happy with my decision and look forward to working with EHR YOUR WAY for the rest of the years to come. Excellent Choice!

Our business has been in place for more then 10 years and we have been looking for a software for our business that would fit "all" our needs and more since the beginning and never could find anything and trust me I have seen lots of software demos over and over. Every place I found would fit some but not like this software that fits "all" my needs! In my demo I asked so many questions and everything they said they can do and complete for me, they really did complete for me and went beyond my expectations. When I need something they are there and help me through the process and if I still do not know they video me and explain to me until I completely understand and then follow up with me to make sure I am continuing to do good. Any concerns or questions they are there for me. The best part of this software is that they work with you and really meet "your" needs and what "you" need the software to do for you, not like other software which is standard and no adjustments can be made but here you really have a team of experts working for you and helping you and your business to facilitate better and function accordingly. I definitely recommend this software to medical, mental, therapy, and practically any company that needs a functional software platform to work for you.

I have not yet found anything least about this software. If there is something that is needed everybody in the team comes together and accomplishes what I need.

The clinical staff experience with the system is user-friendly and takes very little training to learn. Administrative staff also report that use is largely intuitive. When there are problems and new items to consider, which they’re always are, the EHRYW staff is extremely responsive in collaborating to resolve the issue and find the best way to accomplish our goals.

Happy customer, using significant support for EHR. The only other electronic record system we have used in our practice was free. I appreciate how well the EHRYW staff worked with me to customize our templates for clinical notes, billing, and practice statistics. I was shy about spending any money for note writing, but I am recognizing how very worth it this system is.

Of course it takes a lot of work to initialize any system, and this was no exception, especially since so much was customized to our particular needs and wishes. On the other hand, since EHRYW specializes in behavioral and addiction treatments, many of the assessments we use were already in the system and didn’t need to be re-created.

The team has been responsive, accommodating to our practices needs and taking the provider input when considering new features.

This is an extremely powerful EHR that is able to accommodate the needs of various specialties including internal medicine practice. The customer support team is excellent and is able to fully customize the product to your needs. Has a modular component with regards to billing that we does not use but have study done is very good. I love the ability to do everything within the EHR including prescribed, fax documents, email patient's, chart notes and review labs.

I would hope that they continue developing the phone application as it is extremely useful and able to accommodate E prescribing over the phone app. There are some features like visualizing previous notes and visualizing telephone call/sticky notes that are not yet available.

Excellent!

We have a staff of 45, and the number one thing our providers say when they are introduced to EHRYourWay, is that it is the most user-friendly they have ever used. Our Admin staff agree with this assessment and tell us that all the claims processing & billing features make these tasks so much more efficient.

EHRYourWay seriously needs a treatment planner.

As a clinic (large group), we are able to document all aspects of a client's visit - from intake to discharge. EHRYW makes it easy to create and complete progress notes, treatment plans, see client alerts, and get clinical decision support easier. EHRYW is a comprehensive EHR platform and we are able to streamline our operations.

HIPPA - Having a HIPAA compliant EHR Platform is essential. EHRYW has access control tools, encryption, and an audit trail. Appt. Scheduling - This is an essential part of our clinic's workflow, as it keeps our practice full and operational. EHRYW's appointment scheduling ensures that PHI can be accessed easily, enhances client care and the client experience. EHRYW's system provides increased efficiency, reduced errors, an enhanced client experience, and improved communication between our clients and therapists. EHRYW appointment management allows our Team to streamline and automate administrative tasks, that increases our overall ROI and output. Patient Records Management - EHRYW consolidates client records, appt scheduling, note documentation, and billing in one platform, this ensures that Lomi has everything we need at our fingertips. EHRYW offers secure access to encrypted records and automated backups, that guarantees the safety and integrity of the data. Document Management - Lomi is a mental health clinic and we must be able to manage an abundance of medical records and billing information each day. In addition, we are required to retain client medical records for a minimum of 7 years from the date of the client's last visit. EHRYW makes document management simple, increased productivity, eliminates human error (less paper), reduces our costs, improves client care and satisfaction, and increases security through audit trails. No More Paper - Lomi had paper records and typically they do not offer enough space to write down pertinent information. Paper records were lost. With paper records there was too much admin time with organizing and scanning. EHRYW eliminated this problem by allowing authorized users to enter everything electronically. With EHRYW we are able to build an audit trail, our information is backed up, it helps the therapist cut down on time spent doing administrative tasks, and BETTER for the environment (we reduced our paper usage and waste).

Language Barrier: The biggest obstacle/con is often the inability to understand Tech Support. Often times we struggle implementing new ideas/projects because there isn't a clear agreement on what to do or how to do it.

Overall, the support staff has been phenomenal. We have never used an EHR system, so there has been a learning curve, but the staff has been there to help, offering guidance and answers at every turn.

The robustness and feature richness of Ehr Your Way have far surpassed our expectations. There has been excellent support. The tech at EHR Your Way has always done a great job of giving me explanations or solutions to my issues. The support system follows up with me until I am satisfied and all of my questions are addressed. When I submit a ticket, they reply the following day with a solution or say they are working on one and will not forget about you.

This is VERY robust software; for a small business like mine (with fewer than six providers), it is like operating a Ferrari on a Ford Escort need. We are always discovering new things with this EHR software because it has so many features. There is a learning curve if this is your first EHR program, but support is available.

We have been able to meet the state mandates with reporting federal data points as well as increase our clean billing.

We like the ease of use as well as the adaptability to our needs. We have so many payers, not just private insurance and so many different program that needed individual rules to make the billing work and the implementation team made it work.

The waterfall billing has been slow to evolve. When there are two payers, it would be nice to have the bill go to the first and then automatically to the second.

Our experience with EHRYourWay has been fantastic. We are on a first-name basis with our support team and they are always very responsive. By converting to this software, we have better data, higher billing revenues, and improved staff documentation.

Our organization offers outpatient and inpatient services for individuals with mental health, substance use, and intellectual and developmental disabilities. With such a wide range of services, we needed a health record that could handle the large number of note templates we use as well as our immeasurable number of billing rules. EHRYourWay has proved to be a user friendly, easy-to-navigate option that can stand up to our organization's billing complexities.

As with any health record system, converting from our old software to EHRYourWay was a tedious process. EHRYourWay's staff helped us navigate through the conversion with constant support. They helped ease the burden by providing conference calls, screen sharing q&a sessions, and an in-person site visit. Three years later, they are still an email or call away whenever we need to revamp a portion of the system or make changes to our workflow.

EHR your way's team provides all the necessary tools to allow our organization to have a real-time pulse on the overall business.

Excellent customization to fit our organization's specific needs. EHR YOUR WAY's development team honestly understands that every organization is distinct and has unique requirements. The best part of working with EHR YOUR WAY is their ability to evolve and implement on-the-spot updates as needed.

Building new custom reports are recommended to be created by EHR YOUR WAY's support team. We are looking forward to their new customer-facing report builder that is currently in development.

From development to implementation to going live, the EHR Your Way team has been great to work with. They respond to inquiries and concerns quickly and ongoing communication between our teams has really helped with successfully integrating the system into our practice.

EHR Your Way has a great library of available documents and it was relatively simple to have their team create the documents that we needed for our practice. Our clinicians find the system easy to use to complete their documentation and assessments. The ease of sharing needed documents through each client's portal with external providers (ie School personnel, state agencies) is amazing and makes communication among all stakeholders easy. The process of creating, submitting and tracking claims makes the billing process less complicated and has decreased the time it takes to complete weekly billing.

We are not a traditional outpatient practice and had to have the EHR Your Way team create some documents for us. This did delay our system from going live, however our implementation team was great and super responsive in getting our needed documents created!

EHRYOURWAY was purchased by our medical office approximately 12 years ago. We were looking for a system that could adapt to the specialty of primary care medicine as well as opiate dependence. There were no companies which offered opiate dependence templates so they had to be written. EHRYOURWAY was so accomodating and helped us write all our own templates for ease of daily practice as well as meeting all the requirements for our state certification . They continue to be always available to alter any system that is no longer working for us.

Sometimes it may take a few days to correct an issue depending on the problem but they have never failed to respond promptly and let us know a timeline for resolving the issue.

When our company was ready to transition from paper to electronic health records, EHR Your Way walked us through every step. The customization options are great, and they can basically make it however you'd like. They were patient with our learning curve and trained us very thoroughly, they also are always able to provide support.

The options for customization are great. We did not have to completely re-do all of our documentation formats; EHR Your Way took our existing templates and made them electronic. Any time we wanted something adjusted, they did it extremely quickly. It's easy to navigate, even for those with little experience using electronic health record systems. Different users have different levels of clearance within EHR, which ensures HIPAA compliance. Documents are easily exported, all user activities are tracked for accountability.

The bed check versus bed census feature can confuse new users.

As a practicing psychiatrist and a medical director, I find EHRyourwayto be the best cloud-based EHR I have ever used. The interface is clean, intuitive to use, and the workflows are well configured. I am always able to easily access the system from any computer at any location at any time. It is very easy to look at the client's record, complete notes, and prescribe medications. The platform also has a built-in module to order and review labs. Collaboration is easy by using built-in messenger and an internal email system, also used for HIPPA compliant communication with clients. We are using EHRyourway at our outpatient practice as well as our Ambulatory facility in one integrated system.

Minor areas of the interface such as color-coding of the schedule and graphical representation of statistical data could be improved.

Scheduling and note taking as well as treatment plans have become easier to write/do with better results

Easy to use and very helpful in having everything in one place

I do not like that I have to change my password so often

Overall i love the system because it is soo easy to navigate, everytime i have a concern Anil from EHRYOURWAY is able to go out of his way to help me with whatever concern i have. If i need any changes to be done they are usually made by him. It is soo easy to communicate with him. As a collector and an insurance coordinator I am able to see the system from different angles.

I love how all the patients information automatically syncs into the claim forms. Other programs such as Office Ally you manually have to input ALL data into the claim form which end up saving the billers so much time and causing our claims to get billed faster.

Occasionally updates are done without notifying us the users of the new changes.