Further to the above the experience has been superb and I can't recommend them highly enough. I am big on customer service and all my questions have been answered either by chat or zoom call within a matter of hours. The clients have enjoyed the new system too which is equally important, particularly for retaining our client base and attracting new customers.

I believe bsport is a step up from our previous booking platform, Zingfit, and has a more modern feel to it, coupled with outstanding customer service.We are a very small business that has taken a hit since the pandemic and bsport were the most understanding, out of every potential company we spoke to, in terms of the platform and the setup we required. They were the only ones to show willingness to meet me in person, which speaks volumes about the integrity of the company. They also made sure that the transition was effortless too.

There are a few features that I would like to see included going forward but I have been told that these are in the pipeline and will therefore hopefully be implemented next year.

Very good

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

The stripe payment system doesn't always let people know if their payment has gone through.

Biggest mistakeSalesmanager has reallt convinced me about all the features and that it would be the same as I had with Grib and even more...But there are so many things that they dont have.just some examples:- pauze a membership by exact dates- automatic calculate when members like to switch their membershipand many more....Also I pay € 7,5 per reversal payment which is really high! and ofcourse never mentioned during sales...maybe thats my fault for not asking...Its becoming really expensive and they have limited features.The accountmanager is nice and very patient so thats good, but the migration team constantly makes mistake and many of my members are complaining about their membership set ups not being accurate.I would not advice other gyms to take Bsport.

- Accountmanager is very patient- payments possible for many international banking- look and feel overall is good

- expensive because of reversal payment fee- Very hard to navigate thru reports or client data- many features are missing- migration is not accurate

Overall Bsport is easy and friendly to use. It's more technologically advanced than many other booking systems. Their representatives (especially [sensitive content hidden]) are also helpful and polite when I reach out for support.

There's no phone number to talk to customer service. And due to the time difference between NYC and France, sometimes I need to wait for a few hours or the next day for response. There're a few features that are lacking with the system, such as sending out an auto reminder email to teachers who're subbing; select exact dates needed to process the payroll instead of having to select a whole month. The feature I need the most is to have clients stay on our website to complete the check out process, without having to go to the Bsport page.

We love BSport, the flexibility of the software, the ability to schedule different classes, run a membership & drop in sessions side by side. The customer service is brilliant. We feel heard, and listened to. We will grow together as a partner businesses. The app works brilliantly too.

We moved to BSport after our previous system failed and we had zero to none customer service on critical and essential requirements for our business.After doing a market search and discussing our needs with providers, BSport was the one that matched us and we knew from other Pilates studio that they were reliable, efficient and easy to use. They lived up to & exceeded that expectation. As a young business BSport is learning from it's competitors and also from it's clients. In the year that we have been working together the system has improved, and suggestions are taken on board and implemented quickly. And issues we have had have been dealt with efficiently and we know that the customer service and development teams care about what is happening, we are a partner, not a number. I have worked in tech and facilitated the creation of a booking software in a different industry, so I understand the mammoth task this software has to undertake. BSport are doing an excellent job at exceeding all that they promise. The customer service is fantastic, Marcello is fountain of knowledge, thoughtful and insightful.

Sometimes tasks feel repetitive, however the set-up is always the longest part of any software. We had some Zoom issues, but a work around was found whilst they were sorting out the issues, and it was more of a 3rd party integration that they didn't fully have control over. The customer service is exceptional, so even when there's an issue, you know that it's been sorted out in the back ground and not been forgotten about.

I like that clients receive automatic emails we have created, description of packages I well visible and as I wrote before Bsport takes into account clients' feedback and wants to improve consistently.

Together with my colleague we find that it easy to use, it also have several features and it shows that there is very often an update. I personally really like that Bsport take into account clients' feedback

How to make some appointment passes only visible to existing clients, tags And how to have the app also available for administrators

The Bsport experience has been first class, form the initial conversations with the sales team, to the on boarding team who helped with the data migration and change from our old supplier. This was a mammoth task and quite daunting, but with the amazing support has been a real pleasure. Long phone calls on hold trying to get support is a thing of the past! With Bsport we have someone sitting in our chat box on a daily basis ready to help answer our questions. Our old provider would take days to respond or require a 2-3 hour phone call, which was often answered by someone more clueless than myself!My daily tasks are so much easier thanks to Bsport

Taking payments is so much quicker with bsport than with our previous software provider, and managing class changes and edits to the schedule is also so much faster. Bsport has far more options with regards to the setup of how the classes are managed, cancellations etc, which allows us to run our business how we want to, not how the system allows us to.

We would love it if the text message service for cancellations and waitlist notifications was implemented soon.

I opened a small yoga studio and wanted an online platform to help manage student sign ups and membership. The system overall works very well for this and more. It makes running my small studio much easier. The support bsport offered during set up surpassed my expectations, and any time I have a question it gets answered very quickly and efficiently.

The website integration is really great and allows for a highly professional appearance. The class management is quite good, and the memberships allowing for automatic billing is a huge benefit. The reporting is great. For a small studio, this platform makes running the business much easier.

The back end takes a bit of figuring out how to use, and is not easy to use for those who are non-technical. Some of my yoga teachers who are not very tech savvy struggle to use the system.

Bsport is easy and intuitive, both from the client end and the back end. They are always adding new features, it feels like a vibrant product. It integrates beautifully with my website, and the bespoke app is superb. The support is brilliant, fast and knowledgeable.

I would like to be able to see more at a glance, rather than having to run a report for most figures.

The team was unable to carry out a migration from our current software (schedule house) even though they assured us they would be able to during the sales call.They ended up manually transferring the data in the end which lacked so many of our data. We were not able to launch as per the scheduled date but they went ahead and charged us anyways. The management hasn't been supportive at all.Think twice about using this software. So many essential features are lacking on this platform.

The design of the software from client side

we do NOT recommend this software to ANY business. There are several other softwares available that are easier to use and for the same if not less rate. There are so many essential features this software is lacking, not to mention that there is no app for the staff.if you have a retail section then this software cannot support it. The reporting is super complicated, so if you are a studio which has it's finances in check then this software is not recommended.You are also unable to assign permissions to staff which is a basic feature on any other softwareThe software VERY OFTEN lags, which makes is inoperable.

Userfreindly, fast and efficient

Fast and easy to use. Team is very reactive and innovate a lot Answers our primary needs

Accounting features lack userfreindlyness. Need to master excel to handle large data.

Very positive, I highly recommend.

Smooth transition over from MBO Great customer experience and support for our business Great user experience for our clients Considerably more cost effective Integration with zoom for livestream classes

So far everything has been great, and any questions or concerns answered swiftly and personably.

Top dans l'ensemble

Le déploiement rapide, la flexibilité de l'outil, même si il peut être amélioré on trouve toujours comment parvenir à ses fins.

Globalement c'est très positif, cependant j'aimerais pouvoir être plus libre sur le style d'intégration sur le site web. J'aimerai ne pas ressembler à tout le monde et pouvoir aller un peu plus loin. Sur les fonctionnalités il y a quelques bug que j'ai rencontré comme sur la réservation du coaching privé en ligne sur les cartes de rendez vous.

The team have been been very helpful in throughout the process of reviewing the platform, the migration over from the old platform and through the on going initial teething problems.

It is a very intuitive system to use and has simplified the set up of classes, passes, memberships and the general settings for our organisation.

Still in the early days but some flexibility on the location details for when holding online classes would be welcome.

Extremely good

Since I started to use this software all my bookings and paiements for classes are much easier!Great for my Pilates studio!Extremely easy and intuitive to use.The staff team is amazing and always ready to help us!

It takes a while to set up everything because it’s you that does it from the scratch

Overall it's a positive change from Mindbody, and I'd recommend that transition. If you have a big database or a lot of classes, prepare to do be very busy with this migration for a few weeks. I hope one day Bsport makes simple and convenient staff app too.

I have been using Bsport for over 1 month. It's a good product that does the job, I'm happy to have left Mindbody.Pros:- customer support is amazing, efficient and human. The response time is very fast.- onboarding and migration from Mindbody was very thorough and precise, I felt all the support of [sensitive content hidden] and his colleagues, although this was not an easy process- the platform is super fast and quite comfortable to use from PC, has many useful perks - zoom integration as very helpful and seamless- I love clients profile view, how easy it is to manage options inside of it and contact client through email or sms- variety of options to set up stats and analytics- overall it feels like an upgrade from what we had before- love interface for clients on our website (widgets)- very smooth transition from Mindbody for our clients, we've barely received any calls- and most important: generally no issues for the clients to book or pay for classes

Cons (mainly for the app)- there's no staff app (for admin or receptionist), we really need that- teachers app is very limited, it's ok if you don't need teacher to ONLY do check-ins of already signed up clients, but nothing else- clients app (not branded app but general) has quite some issues- at the moment of contract sign I was not informed with sufficient clarity about platform migration times (that in reality are way longer than advertised, which is technically totally understandable, but i'd like to know that before the sign up) or about the lack of admin app, although I asked that

Easy to use, reliable. And we are really happy using this platform.

It is mainly for our school. We need the option to put the two teachers' names on the timetable!

With Bsport our clients can reserve there yoga classes, there membership runs automatticly true iban or creditcard. Back office can change memberships and we can see how many people go to classes, wich class runs the best with wich teacher. Also the value data we can see weekly, monthly etc. So great business tool to run the business!

Personal app, all in one software, great data for tracking. [SENSITIVE CONTENT] our support from Bsport was a great help with implementing. Because this software has so many tools and is all in one there is a lot to learn and a lot of work to make it work for your business. For this you need great assistance and [SENSITIVE CONTENT] is great! She takes time to help us out and reacts fast. If the software is installed you have a great business tool for client registration, class tracking, value data and a video on demand tool! With the personal app you make it fo your clients really easy to acces the mobile app.

Because the software is all in one there is a lot to install. Take your time to learn the system, start on time and ask help from support. Some times the support team is a little bit to quick to react and then you get standard answers (that you find true help videos) and before you know you emailed 5 times the same question. So make sure you know how to find the right person to help! For us it was [SENSITIVE CONTENT]!

- It is quite easy to learn and intuitive, the UI looks tidy- the package system is rich and suits places that sells packages- the integration between app and backoffice is quite smooth (edits made in the backoffice is reflected quite immediately in the app)- the ability to personalize email templates is great- the customer support is responsive- it's great that we can accept credit/debit card payment without any terminal needed

- the minimal feature in the app for the teachers. It would be great if we can have teachers book in their private clients using the app- if possible, we'd love it if the schedule can be filtered to show certain teacher's timetable. The master's account is lacking in this ability and the week's schedule looks a bit messy with all the teachers' schedule of the week overlapping together- in the app, we are taken to the payment page every time we add an item, making it difficult if we want to buy multiple items- it'd be great if we can easily see a summary of the day's private appointments (not just group classes)- Would be great if private appointments can have 2 attendees (semi-private)- if possible, we'd like the option to adjust and personalize our invoice layout- it'd be great if teachers can adjust their location availability without a second account

The customer service is very good which offsets the more complicated setup. We are happy we made the switch.

The software tracks the administrative movement of the studio very well: client scheduling and cancellations, money coming in and out, etc. It also offers the agenda and webshop in the same place which we find very handy as opposed to having the webshop and scheduling on separate platforms.

Since the software has so many options, there are a lot of tabs, and until you have memorized where everything is you have to spend some time searching through the tabs. We have used a few other scheduling software platforms before this one and the BSport one took the most time to set up.

We have had a good experience with the process of setting up the system. Our [SENSITIVE CONTENT] has been very helpful. He guided us through the training with clear instructions and was always on hand via email for any further queries. It was easy to book online training slots with him and he gave us extra time when needed. He is knowledgeable about the system and has a friendly, helpful manner and always a smile!

User-friendly, good to be able to brand with own colors, good integration with our website, good to see images on the App and website for each section, good to have a function to send branded emails out to different user groups.

It would be good to be able to have the teacheres as staff as well so that they can do some administration.

Really good, especially the customer service, you always get back to me straight away

How it is simple to use and laid our in an easy way

I think the late cancels/no shows could we easer as we still have to manually take payment for those that are not on a subscription

The team at Bsport has been amazing. The support you receive is outstanding. They organised calls with me twice a week until I was confortable launching my website. I have one person of contact who followed my journey and knows excatly where you left off on the previous call, this kind of support is unvaluable.

The marketing tools are really well developped and allow to really keep on top of your customers. It is easy to use and the numerous features make this software a very well rounded option for any business small to large.

The limitations in terms of design when integrating the schedule and packages to our website. I wish we could be able to customize the format of appearance to match our website.

our customized app constantly crashes for users, finances is hard to verify since we have to manually do it, nothing is automated.

The price we pay was cost effective, however the clients are suffering the most.

analysis on finances, and app quality, and payment gateway.

Bsport offers everything I need to run my studio. The reporting functions give me a great insight and I can see the difference already. Before I was drowning in admin and couldn’t focus on teaching. Now we are so much more flexible and saving time across the business

- reporting - the support team are great and responsive - migration process was fantastic

- as with any software, there were initially some bugs. However, Bsport’s team fixed them quickly and were super communicative