About PTminder


PTminder is a cloud-based fitness training solution that helps gyms, studios and personal trainers manage day-to-day activities. The tool can be accessed on mobile devices through the mobile app available for iOS and Android phones. PTminder enables training studios to manage administrative tasks and front-desk operations such as client management, reminders and payment processing.

PTminder allows trainers to publish their class schedule online so that clients can view the schedule and book classes themselves. Automatic SMS and email reminders are sent to all clients. Clients' performance, fitness goals and other information can be tracked online by trainers in real time.

PTminder offers calendar scheduling to manage the trainers' schedules. It also collects payments from clients by accepting debit and credit cards. Other features provided include performance reporting, online client store, integration with existing website, client assessments and setup of trainer accounts. PTminder offers payment integration with DebitSuccess, PayPal, Stripe and Ezidebit.



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Supported Operating System(s):

Web browser (OS agnostic)

199 Reviews of PTminder

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(122)

4 stars

(70)

3 stars

(4)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 199 reviews

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April 2017

Olivia from Fluro Fitness Sydney

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2017

Super easy to use, has it all in one for a small business.

I love it because it is easy to use for my small business, has most of the functionalities that I need, makes financial reports very easy to see, and plenty of ways to ensure that there are no errors for example going to Balance of clients allows me to check if I reconciled all sessions correctly and charged correctly. Which helps reduce errors in number. I have also noticed it has improved a lot in the last year, the speed of loading is better and functions work better. Super easy to navigate. Would love to see the monthly membership a little bit cheaper especially as I am a very small business with only 2 trainers at the moment. But overall, very happy, I do all my admin stuff in the program and at this point do not require any additional program to manage all the numbers and clients. Everything is in one place.

Pros

Easy to use.
Has everything that a business needs.
Easy to read financial reports.
Monthly graphs and charts are awesome visual aid of financial position. Love that I can easily jump from monthly to weekly to annually depending what data I want to compare.
Keeps you in check if you are entering numbers correctly, by being able to double check balances and see if all charges and income has been entered correctly.

Cons

Needs to be a little bit cheaper with addition of the new trainers as my trainers only use the diary and client tabs.

Response from PTminder of PTminder

Replied April 2017

Thanks Olivia! Please get in touch if you need to add more trainers, we'll sort out a small discount for you :)

April 2017

Tine from Les Mills

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

April 2017

Requested Feedback

Love the product, defintely wouldn't be able to live without it. I talk to other personal trainers about getting this! easily access calendar from my phone on the go. Love the fact that assessment information is on my phone instantly if I need it and clients can access this through their log in portal. Like the fact that I can have active, lead and past clients. I like how you can see the earnings at a glance per month. Would like to see in the future: -booking unavailable time in the diary through the app right now its just sessions/classes. -payments connection to bank account to reconcile sessions that way -private notes to be the default for sessions or at least the option rather than workout plan Have had a few instances where I add a prepaid payment to a client click the send receipt function and it sends that information to a random client. This has happened about 4 times now and have emailed in about it to which I've not had a response from you guys. My clients are pretty cool about this kind of thing but when it involves dollar amounts when clients are on different rates, I have a very hard time trying to explain this to them.

Pros

Easy to book in clients and hold client information
App
Website log in easy
I can manage my classes and clients
Snap shot of how much made Week and Year to date
Hold assessment information in once place

Cons

Private notes not the default in the sessions breakdown
Payment information connection to your bank - have to add each payment manually
Unavaliable time is hard to use (to block own training and so that clients cant book in in that time). Needs to be a 3rd session/class type of action.

April 2017

Luke from Luke Armour PT (LAPT)

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

April 2017

A great software still in progress

I had been using PT Minder for 3 years I believe, and rate the software very highly. It allows me to run my personal training business efficiently and professionally. Plus points of using this software; - easy to use, and organise your schedule - efficient client booking system for classes and sessions - pretty rounded financial reports and reconciliation aspects, keeping on top of what money you're making. - good client profiling and information logging Rooms for improvement; - the workout planning side of things is pretty much non existent. An api should be used to link with programs such as Trainerize - a more efficient approach to client workout progress. - links to more payment websites such as gocardless, Expensify, and potentially links to bank accounts to track invoices being received. - a more aesthetically pleading and branded app - giving info on the classes and services we offer as trainers, therapists etc. Clients can they decide what to book based on this. A very good software - just needs more integration with other software that is more advanced in other areas.

April 2017

Tiffany from Perfect Curl

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2017

Overall Happy with a few kinks

I have been using this software for a few months and I am happy with it although there are a couple of features that I wish were improved. For my clients who miss sessions or go on vacation, the system is a bit cumbersome to track that. I have to create an owed session code and credit the customer another session instead of the system automatically tracking it for me. For clients who go on vacation, the pause feature does not let you select your own date. The dates are based on their membership start and end dates so that also makes a bit of extra work. The system otherwise is fairly easy to use and customer service is always available although I think there may be a language barrier which makes some of the communication more time consuming to explain. But they are always very nice and helpful and do follow up if there was a question they have to research. When I first bought the service, the feature of having merchandise for sale was not available and now is so that was a great improvement. There have been other upgrades based on feedback so I know that this company is willing to grow, which is great. I am a small business (sole proprietor) so this software has been ideal for my needs.

Pros

ease of use, availability of customer service and willingness to be helpful, value for money

Cons

customer service language barrier (sometimes takes a while to explain the issue), limitations for missed sessions tracking and pausing a membership tracking

December 2018

Omeil from omeil's way / plus life fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

this the easiest fitness software to use

this was the first fitness software I ever used and still,​ one of the best how it functions​ is very straightforward​, you monitor your expense​ and income. it gives a lot more freedom​ to set up your account to fit your business, this has everything you will need for your business whenever I try a fitness software I always come it to ptminder.

Pros

this is so easy to use, You get a free trial where you can add 2 clients, I can take payment, send out invoice and receipts​​ to client, booking and cancel client session, clients area where they can booking to a ​session anytime, view client's assessment, you can easily​ keep track of your clients session and they get a message reminding them only have 1 session to go etc....

Cons

the meal plan builder is poor.
the work planner is average

April 2017

Kathy from Hart for Health

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

April 2017

Huge value for not so huge price!

PTminder is a phenomenal software for personal trainers. I have used a few other software options for scheduling and you can tell that, although those other systems are significantly more pricey, they do NOT have the personal trainer's needs in mind. PTminder's functionality is spot on, allows both my clients and myself to access anything we need on the go, and helps me go above and beyond for them in more than one capacity. I can provide workouts, meal plans, track their measurements, and then pull up the graph of their improvements, all while IN THEIR SESSION! As a personal trainer this is amazing functionality that other big organizations just aren't able to offer. Switching to PTminder was the perfect decision for my small business.

Pros

Multiple offerings: 1:1, classes, reminder emails, body measurements, food plans, and workout plans can all be added to the system for client and trainer to reference.

Cons

Limited app functionality. It will not allow me to late cancel a class participant and open a spot for a new participant to register (if there is a max number of class participants). It also won't allow me to see all of my clients in the day view if there are too many. You cannot scroll down to see them all.

April 2017

Angela from Body Exchange

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

April 2017

Keeps me organized

This program is very user friendly and offers many functions. They are constantly looking for ways to update and improve. I have been very happy with the evolution of PTMinder thus far. The pricing is great. I'm a smaller studio and can't aford the higher cost of other popular software, but this is everything I need. I'm excited to see what else they have instore.

Pros

The pricing and easy of use

Cons

I create many different packages and lengths of service. It would be nice to have more customization with the details. Such as how often payments will be made, and the breakdown/distribution of sessions. For example, I have clients who pay monthly for 6 months, and have 20 sessions that can be used in that 6 months. (Rather than the 24 it currently automatically gives when I select 2x a week service).

April 2017

Kate from Bay ActivePT

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Great Service!

Great program, have been using it for a few years now and have been impressed with the constant improvements they have been making in there software, making it more integrated and generally making my job easier. On the rare occasion that I have had a problem the customer support team have been straight on to it and exceptionally helpful.

Pros

Easy to use and links in with many other programs I use.

Cons

It would be great if there was someway to create a link from my website to ptminder for non clients to book appointments, therefore they would not require a log in.
I think there should be a way to round off/finish a financial year.
Would be great if it interlinked with MYOB for accounting purposes.

June 2018

Mike from The h.o.w. Approach Health & Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2018

It started out bumpy. Being they are overseas it was difficult to get support.

Client management and scheduling seem to be the biggest attributes. The ease of scheduling and editing is a plus also, the app comes in handy.

Pros

Great for scheduling, p&l, client management, client reminders and invoicing. It helps keep track of current client as well as leads and previous clients.

Cons

It doesn't link with any other software like quick books. As mentioned earlier the support is hard being the are in a completely different continent.

Response from PTminder of PTminder

Replied June 2018

Hi MIke, Thanks for your review. Quickbooks integration is coming this year, we'll let you know once that's available :) Also for customer support, we do have 24/7 round the clock support, so you can get in touch any time by using the "Chat with us" button on the website.

May 2017

Junior from JH FITNESS ACADEMY

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Moved to PT Minder from Mind Body Online and soooo!! glad I did. Brilliant bit of software. 5 star.

Value for money. Ease of use. Moving from a bigger software company that was charging a lot more PT MINDER has proved to provide a much better service at a much cheaper price. They are great!!!

Pros

Value for money. Saving a MASSIVE £600 a year in relation to what I was paying. The ease of use of PT Minder means you do not need to be constantly ringing up for support. Simple online support by live customer support normally works out any problems you may have. As well as this when the solution is given you normally find it is a simple one that you can remember for next time you are using the system. The screen interface is very good. All of my clients have said it is a very easy to use and book in. I find it a lot less confusing to use then the MindBody software I used for over a year. PT Minder also seem to take on board any suggestions and look to develop from your user experience. I have found that they are catering for all the things that I was getting with the Mind Body Software at a QUARTER of the price. As well as this is the fact that the system is very easy to use. Cannot recommend the product highly enough.

Cons

The app is not as good so I tend to use the website version when on the iPad. The 4 star rating on overall quality will be 5 star once the app is sorted.

April 2017

Eddie from Eddie Swaim Personal Training

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

A Must-Have for trainers

PTMinder covers all the bases for your accounting and scheduling needs. The developers have covered every possible variation with the training business. The workout and nutrition parts need some work but without those PTMinder is more than worth the money. Keeping track of schedules, sessions, client info, accounting and anything else you can think of is easy.

Pros

Intuitive, easy to use, covers every possibility with scheduling, training packages and accounting

Cons

Workout and nutrition software is no good. I use other apps that are much better.

Response from PTminder of PTminder

Replied April 2017

Thanks Eddie! We've only just released the Workout & Nutrition modules recently, but we have some awesome improvements planned for them this year :)

April 2017

Jimmy from Reid Fitness & Performance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2017

Great to a degree

Have been using PTMinder on and off for awhile now, and I quite like the set up. After waiting for awhile, the workout planner turned out to be a bit of a let down as you can't use it to track progress, it's just session by session print outs. Cost wise, it's also a bit pricey. Outside of that, they provide a solid service that does all the basics and then some in regards to client management and scheduling. Bit to heavy on just the financial reporting side for mine.

Pros

Scheduling and client management

Cons

Cost, workout planner is a let down

April 2017

Cheryl from OC StayFit

Company Size: 1 employee

Review Source: Capterra


Ease-of-use