PTminder Software


 

PTminder is a cloud-based fitness training solution that helps gyms, studios and personal trainers manage day-to-day activities. The tool can be accessed on mobile devices through the mobile app available for iOS and Android phones. PTminder enables training studios to manage administrative tasks and front-desk operations such as client management, reminders and payment processing.

PTminder allows trainers to publish their class schedule online so that clients can view the schedule and book classes themselves. Automatic SMS and email reminders are sent to all clients. Clients' performance, fitness goals and other information can be tracked online by trainers in real time.

PTminder offers calendar scheduling to manage the trainers' schedules. It also collects payments from clients by accepting debit and credit cards. Other features provided include performance reporting, online client store, integration with existing website, client assessments and setup of trainer accounts. PTminder offers payment integration with DebitSuccess, PayPal, Stripe and Ezidebit.

 

PTminder - Calendar
 
  • PTminder - Calendar
    Calendar
  • PTminder - Payment management
    Payment management
  • PTminder - Client details
    Client details
  • PTminder - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

184 Reviews of PTminder

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https://www.softwareadvice.com/personal-trainer/ptminder-review/

Vinh from Health, Wellness and Fitness
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

PTminder is a good essential

Ease-of-use

Functionality

Product Quality

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Usability
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Product Quality
Quality
Pros

It does what is advertised and that it certainly does help maintain your business by keeping your schedule together on a weekly basis. Intuitive and clean interface. Makes managing your business finances much easier.

Cons

Not much to dislike other than that it is fairly expensive for what it does.

Review Source: Capterra
 


September 2018

September 2018

Not for someone who is detailed...

Ease-of-use

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Pros

I like the idea to provide vast programs for diverse clients but the freedom is limited. I also think that having your clients message you on here or receive updates via the app is pretty cool.

Cons

As i briefly mentioned, this app limits you to how much you may customize each workout. When having to create different workout intensities it can become tedious and takes a ton of time. Especially if you make a mistake.

Review Source: Capterra
 

Raymond from Self employed
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

The lifeblood of a personal trainer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I went from having to use several different apps and tools to keep my personal training business in order. But all that changed when I started using PTMinder. I can't recommend it enough!

Pros

It's an all-in-one stop shop for personal trainers. It's easy to use. Helps me schedule my appointments and keep my finances in check. It's made my life and business so much easier.

Cons

There's not much not to like. A few hiccups here and there. Have to reset the app. But it works fine after. I have heard that they will be incorporating Quickbooks and I'm really looking forward to that.

Review Source: Capterra
 

Suanne from Fitness Forever
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great addition to your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

PT minder is a great way to do business, it provides the tools to ensure your business has a professional outlook to our customers.

Pros

The online support service provided is outstanding. Support has been available 7 days and all staff are willing to help. The software is easy to implement and saves time

Cons

N/A. all issues have an easy workaround

Review Source: Capterra
 

Caroline from Wittsfit
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Great PT software system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
Value
Support
Pros

Easy to use and update, captures all relevant information.

Cons

Sometimes the accessibility of information could be improved.

Review Source: Capterra
 

Bridgete from P1 Training
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

P1 Training

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Great for creating classes.
Easy to track direct debits.
Easy for members.
App is everything you need and nothing you don't.

Pros

Simple to easy. Lots of common sense based programming. Customer service is fantastic.

Cons

Some of the pop ups are a touch annoying?

Review Source: Capterra
 

Lauren from LozH Fitness Coaching

July 2018

July 2018

My saviour

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

I love that is is so easy to use and I can use it anywhere from my iPad or mobile. This program makes my life so much easier!

Cons

I haven't found anything yet that I dislike about this program. It's super easy to navigate, easy to access while you are on the phone to clients.

Review Source: Capterra

  Response: PTminder, PTminder

Date: August 2018

August 2018

 

Thanks for the review Lauren :)

 

Sam from The Fitness Project Australia

July 2018

July 2018

Best value product I've seen/used with excellent customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Very helpful in running a group fitness or personal training business to keep everything organised.

Pros

Great value product with all the features you need to track and manage clients (group or personal training). Ease of use is very good and the software is very practical. Not overpriced like many other similar software providers. With some help from customer service, I was able to integrate PT Minder for my clients with my existing website. They are fantastic in customer service, very friendly, helpful and reply very quickly. I run boot camps and this software is great for me. Would highly recommend this product.

Cons

The assigned workouts (workout planner) is pretty simple, no pictures apart from a muscle man diagram, can't select multiple specific muscle groups used in custom exercises. The video search just goes to a youtube search and you can't pick a specific video to come up. It does work alright though.

Review Source: Capterra
 


July 2018

July 2018

PTMinder is a great tool for small business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

If you starting your own Personal Trainer business, you should check this out, this is a very easy to use system.

Cons

It has a very easy to use website, its rich in features. It also comes with an App that I think needs to be refined a little, but that might be the problem with just how much space is available on a mobile

Review Source: Capterra
 

Gabriel from toi/jfku

June 2018

June 2018

Very similar to Trainerize, this has a unique approach for programming

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

This app/software was similar to Trainerize and I liked it more for it for its freedom in customization (i.e., appearances, logo, color, etc.). there was a sense of ease using the software as well. I think what was also great was the notification my clients would get when I send them a message on the app. Its pretty cool to have some form of professionalism while using technology.

Cons

So I did say the software is easy to use but its very rigid with how much you are actually able to do. For example, the workouts and videos are fixed for what they have but do not (or did not) offer room for you to input your own like Trainerize does. Customer service seemed money hungry than focused on my own needs but that's my opinion. Maybe they have grown from our feedback and made changes.

Review Source: Capterra
 

Mike from The h.o.w. Approach Health & Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

It started out bumpy. Being they are overseas it was difficult to get support.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Client management and scheduling seem to be the biggest attributes. The ease of scheduling and editing is a plus also, the app comes in handy.

Pros

Great for scheduling, p&l, client management, client reminders and invoicing. It helps keep track of current client as well as leads and previous clients.

Cons

It doesn't link with any other software like quick books. As mentioned earlier the support is hard being the are in a completely different continent.

Review Source: Capterra

  Response: PTminder, PTminder

Date: June 2018

June 2018

 

Hi MIke,
Thanks for your review. Quickbooks integration is coming this year, we'll let you know once that's available :)
Also for customer support, we do have 24/7 round the clock support, so you can get in touch any time by using the "Chat with us" button on the website.

 

Danny from Battle Ready fitness

May 2018

May 2018

Great, easy and has doubled my income!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

Everything. The diary is so easy, in depth and the programs are easy to create and simple to follow. I like that I can create meal plans and the auto confirmation of session has saved me so much time on a night.

Cons

I would like to see an option to record motivational videos weekly for clients to see when they access their dashboard

Review Source: Capterra
 

Marc from Real Training

May 2018

May 2018

Great set up. Very professional and affordable

Ease-of-use

Functionality

Product Quality

Customer Support

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Runs my business

Pros

Customer support and detailed setup. Very quick to answer any questions, very good features. Covers a lot of details and impressive capabilities

Cons

Sometimes stalls. Experiences troubles loading and then fails. Usually comes good, couldn't figure out sessions so I used classes for everything

Review Source: Capterra
 

Jose from MCM

May 2018

May 2018

Great scheduling app that lets you focus on building your client base rather than managing it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Really helps me manage my day to day activites

Pros

I always used a combination of different Microsoft programs and calendars to organize my clients and schedule. This would involve a lot of time each day and PTminder has taken all the stress away. Now I can keep all my clients and keep track of their progress in one place.

Cons

I like pretty much everything but if there is one thing I dont like it's the percentage that Stripe takes from transactions.

Review Source: Capterra
 

Gábor from Functional Addiction Coaching

May 2018

May 2018

Best PT software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best PT software on the market! I love it how complex, yet simple to use. You have every function what you need to make your life much easier.

Cons

The least I like about the software? NOTHING! The staff is amazing, always there to help you via chat.

Review Source: Capterra
 

Renee from Paramount Health and Fitness

May 2018

May 2018

Great!! Awesome website!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality and ease of use. I'm able to track my expenses and keep track of client payments.

Cons

I'm not fond of the Stripe payment method. The fees are too high. That is the only thing I don't like about the software.

Review Source: Capterra
 

Ahmad from BSA SportsLab

May 2018

May 2018

Terrible Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Cons

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

Review Source: Capterra

  Response: PTminder, PTminder

Date: May 2018

May 2018

 

Hi Ahmad, there was a specific bug in the new Safari browser causing this but we have quickly fixed that up. Our customer service team have already spoken with your company and confirmed it's all working well now. Huge apologies for the inconvenience caused. Please reach out if there is anything further we can assist with, thank you!

 

Jason from Ignite
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great quality. Has most of the controls I want minus a few functions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Session tracking was the most important thing I needed and this fulfilled that role perfectly.

Pros

The Session reporting and membership functions. I enjoy having the clients sessions to be tracked to specific dates. I also enjoy the ability to send notifications to the client about their upcoming sessions.

Cons

Lack of ability to split payments on memberships to a specific date. Currently cannot have the payment split to a specific date and instead rolls by a week/month pattern from the date selected instead of the number. Also there should be the ability to have clients have calendars specific to there off day workouts. The ability for my clients to then check in that they did the work on their off days would help a lot.

Review Source: Capterra
 

Nobel from The Refinery

April 2018

April 2018

Helpful for the day to day management of my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support
Pros

All of the features are very useful for the nature of my business. The general reports are very helpful in allow me to monitor as aspects of my business.

Cons

The minimum term for membership is 1 week. It would be good if there was an option for 1 day because I have walk-in rates for members which I have to set up with a 1 week expiry date. Which means that after they complete the walk-in, their membership will still be on the system for the next 6 days.

I use the software as the check in point for members when they come into classes as well. In order to check how many classes they have left on the membership it requires some time to go into the system to find the relevant information. eg. Click - client management > select member > Package/membership/prod > view schedule. If this process could be shorten it would be more helpful for front line staff.

Review Source: Capterra
 

Brad from Brad Martin Fitness Coaching
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Easy to use, has some glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, simple experience. I love how it handles sessions, payments, assessments, etc.

I also really like the waiting list feature.

Cons

Some calendar features are a bit "clunky" and I wish it had a few additional features.

App is glitchy - appointment modification doesn't work as it should.

Review Source: Capterra

  Response: PTminder, PTminder

Date: March 2018

March 2018

 

Hi Brad, please contact our support team about the appointment modification and we'll be glad to assist :)