All TrueCoach Reviews

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Peter

1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

The best software for Personal Trainers / Online Trainers / Fitness Coaches

User Profile

Chris

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Making Programming Easier

PROS

Using TrueCoach for exercise programming for clients has been a breeze. They have easy access to video tutorials for exercise and they have a built in library for various different movements. I really like that I can see when clients complete workouts as well, see their weekly, monthly, and 90 day compliance/adherence rates in addition to any goals provided to them. For nutrition, there is even My Fitness Pal Integration which makes things even easier for clients looking for muscle gain or fat loss. This software has made my job as a fitness coach so much easier.

CONS

At times, the software has frozen/crashed on me while using it with clients and I have lost their progress during the workout. However, these incidences were very rare.

Casey

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

An Honest Review from a Real Trainer

When I first started with TC I had an awesome onboard and first 6 months. When TC overhauled the user experience I contemplated leaving the software. I didn't think the update was clearly communicated and it caught myself and my coaching clients off guard. Since that major update, TC has communicated better and their support team has been very useful in helping me and my clients navigate some of their increased security features and also manually run sales reports for me during tax season. Those little support pieces go a long way with me.

PROS

I love the integration with Stripe. That feature alone sold me on the use of TrueCoach. Being able to take client payments and have the client manage their payment method saves me time and makes the onboarding process way less complicated.

CONS

The client check boxes during the UE can be confusing. If a client completes a workout, I think it should be assumed that all the movements were done.

Reason for choosing TrueCoach

Stripe payments. Client facing app.

Reasons for switching to TrueCoach

Stripe payments. All in 1 for my clients. Game changer.

Richard

Sports, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2020

Truecoach Review

It has served it's purpose but it feels like you guys are focused more on expansion than improving the product for exciting users.

PROS

It is light and quick - easy to navigate. It is quick to program.

CONS

I don't like that you can't easily save individual workouts to drag and drop or load into the calendar. I don't find the programs feature useful. I need to copy and paste in two different tabs and can't see my workouts when programming. Not very functional for coaches. I don't like that there is no progression feature and that you need to type in text for sets and steps. It leads to too many user errors. I don't like that you guys are adding features like payments instead of fixing these use issues. I don't have confidence that you are working on them or see the need. I also do not like that the price doubles from 20 clients to 21. That does not make sense and is not friendly for mid-tier coaches with a moderate workload.

Reasons for switching to TrueCoach

It was too heavy and clunking. No real functionality from the app at the time.

Kerry

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

True Coach helps me save time and serve my clients better!

I love True Coach!

PROS

I love the ease of creating programs and the flexibility to edit the templates I create. I am very happy that my clients enjoy using it too and can navigate the app with ease. I especially like the quality of movement demonstrated in the videos. I find being able to add my own videos essential and I appreciate that feature.

CONS

Some times glitchy. Frustrating to use with my iPad when designing workouts or needing go change something on the fly. Lack of diversity in body sizes and races in videos. I wish clients had ability to move a workout to a différente day or edit which day it was completed on if they do a workout from the past. I would love it if I could hear the app tally total volume of reps and amount of weight lifted as well as more automaticity in programming out acute variables for progressions (the only feature I miss from trainerize). I need a tutorial on the metrics feature. I need to go see if I can find some help. I really like this feature but haven’t take the time to use it fully.

Reason for choosing TrueCoach

TC had saved all my info and programs so I didn’t have to start from scratch when I came back!

Reasons for switching to TrueCoach

I also used Trainerize TC had saved all my info and programs so I didn’t have to start from scratch when I came back!

Kyle

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

TrueCoach: Truly Amazing!

The biggest benefit I've noticed is a time saver. From dealing with spreadsheets and emails in the past, I was always sifting back and forth trying to find and track information. TrueCoach has made that a breeze, so I can focus more on client service, rather than waste time.

PROS

What I like most about this software is that it's made for coaches who not only LOVE to program exercise and training programs, but also want ease of use to quickly write programs to see progressions and client results. From the bench mark features, to 'exercise history' features, TrueCoach has it all. I'm able to track any data I want on my clients and see their history with the assessments as well. The notifications work just like Facebook, so there's no confusion on notifications you've seen or not read. The video aspect is HUGE for me and my clients because I like my clients uploading their film of exercises. Through TrueCoach, I'm able to slow the video down, do a screen capture video, and send it right back to them with critiques and praise in a matter of minutes.

CONS

What I 'don't like' about the software was the transition from 'FitBot' to 'TrueCoach'. I think 'FitBot' was a more fitting name and told people what they were getting, but they wanted to rebrand and come out with an app. The app is knew and has some bugs, so I have my clients save the website on their home screen. It acts better than the app (until improvements are made) and it's more user friendly. It's a growing pain that they'll get past, but it's a slight annoyance for now.

Reasons for switching to TrueCoach

I switched from Trainerize and PT Distinction because TrueCoach is built for coaches who love to nerd out on their clients programs, actually be data driven, and have an easy interface to work with. I just didn't get the same 'ease of use' from the other programs.

Brandon

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Best Bang For The Buck Programming System

Overall I've had a good experience with TrueCoach. The clientele tiers are sometimes a pain to deal with, but it's really pretty minor. It's streamlined my online offerings, made my services way more professional, and has helped me save time and money. All things small business owners love to do.

PROS

I love the ability to make warm ups, cool downs, and customize the exercise index to my liking with as much or as little detail that I need to have. There is no limit to your coaching cues, sets, reps, rest, tempo, or any other training variable. Most competitive products pigeon hole you into particular programming variables.

CONS

I wish I had the ability to sell programs through the system. A competitor to True Coach does this, and from experience it's a great way to not only up-sell clients, but also when people need to terminate from pricing issues, it would be a way to offer a comparable service and a lower price point.

Reason for choosing TrueCoach

I was actually forced to learn this from a colleague and then I ended up liking it so much, I decided to use it for my own online clientele. The easy of programming is just a big perk for me. All my clients seem to think it's a pretty smooth app and process as well.

Edward

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Easy to use and saves time

I signed up for TrueCoach when the pandemic happened. My corporate gym had to shut down and my friend who’s independent recommended TrueCoach, I signed up for the month free trial and got 3 clients on it and they really enjoyed the interface and the demo videos. I love how over time I was able to add videos, workouts, and so much to the app that I can’t see myself using another service. Really great service and my clients don’t have to pay to use the app which is awesome because I don’t want to them to pay the app to get access to a service they pay me directly for.

PROS

What I love about TrueCoach is that it’s both web and app based. My clients love the emails they get so they get the workouts, see it, and get it done. It’s also really easy to save programs and upload video demos into the database for your clients.

CONS

One area they can improve on is their app availability. Some of my clients have Android phones so they are limited to where they can access the material.

Reasons for switching to TrueCoach

User friendliness and lack of app paywall. Trainerize is good to build your business on, but it has a huge pay wall to get the premium access and the clients have to pay for the app which at the time annoyed me. It isn’t streamlined to save programs or even build a database of videos, and if that payment expires everything is locked.

Mitzi

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Tool for Online Success

My overall expereince is positive. I have used almost all of the other competitor software options, but True Coach is by far my top pick! I have all I need in one location and I can get it done in a timely manner.

PROS

True Coach allows me to create programs, keep track, and communicate with my clients. The software is easy, integrative, and encouraging. My clients love the accountability and the interactive component.

CONS

The only cons are in the editing process. Sometimes the drag option doesn't work properly. Also, the copy paste function is not always reliable. I just see inconsistencies in the creation and editing processes.

Reason for choosing TrueCoach

I chose True Coach because it was easy to use with features that fit my needs. I want to create programs quickly, save them, and copy and past when needed. I like the user mode as well. My clients need the interactive component with video. It is a win win for myself and my clients.

Reasons for switching to TrueCoach

I didn't like how difficult it was to create programs. The library was limited. Also, The client portal was not easy to use. Took too much time to use for both the author and the user.

Rebekah

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Loyal customer

I’ve used TrueCoach as my first and only training app for clients. It’s been the most successful and easy to onboard clients. i have looked into other programs but they don’t offer as much

PROS

The ease of use for both myself and my clients is what I love. Everything is streamlined and very user friendly

CONS

I would like for there to be a one time payment option for training. That way I don’t have to worry about having to go back and cancel a subscript someone wants just one month of a service

Reason for choosing TrueCoach

It is a much easier app for both client and coach to use. Including the mobile app. Doing more online training myself I need something that I can easily Troubleshoot if necessary and TrueCoach offers that. As well as the customer support is very prompt in answering my questions.

Daniel

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

This is the the tool that can make or break your business!

TC has been a great tool AND group to work with - the team is incredibly responsive and the periodic updates to the software have been welcome (payments has been a huge plus).

PROS

TrueCoach does the best job helping me connect with my clients. The variety of ways in which I can create touchpoints remotely is incredibly helpful in terms of providing top-notch a service.

CONS

In my opinion, nothing anyone creates will replace the experience of in-person 1-to-1 training. Occasional technical glitches like the site freezing while I am programming a workout can be frustrating but not terrible enough to make me question if I should use another tool.

Reason for choosing TrueCoach

From the exercise library to the layout itself - TH just never felt as though I could get into a rhythm with work due to the weird learning curve.

Bailey

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Perfect software for online trainers!

PROS

This software is very simple to understand and use for both trainers and clients. The clients have a nice app to use for their convenience. The exercise library has a very good variety, but if you're not seeing what you're looking for, it is very easy to add new exercises to the library. True Coach makes it easy for my clients and I to communicate through the software to share progress and feedback.

CONS

My only con is that I wish it was slightly less time consuming to create specified programs to input for people.

Reasons for switching to TrueCoach

Trainerize was not user friendly or easy to get used to in my opinion. Creating daily workouts is so much more simple with TrueCoach.

Jaclyn

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Easy Use for Coaches

I had a bank account issue and multiple True Coach employees worked with me to get it settled. I find it very useful and easy to get started with. I also appreciate their webinars -- i attended one in the beginning and learned some useful tips

PROS

I like how easy it is to design programming. I tried multiple softwares and True Coach looked cleanest on the coaching end of things

CONS

I wish you could voice message in the messaging part

Reason for choosing TrueCoach

True Coach made it easier to write a variety of workouts on the coaching end. Also looked more professional

Lindsey

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

True Coach has helped me Scale and Streamline!

I love using True Coach and it has allowed me to scale my business to between 350-400 clients.

PROS

True Coach streamlines the process of assigning workouts and communicating with clients!

CONS

It can sometimes be a bit glitchy. For example, when I'm on the calendar pages it'll jump around a lot and it gets confusing. I also wish it would save responses when you click away from the workout. My coaches have wasted a lot of time typing long responses only to click back to their metrics/photos and go back to the workout and the response is gone and they have to retype it.

Reason for choosing TrueCoach

Trainerize wasn't very user friendly. Super confusing.

Reasons for switching to TrueCoach

They were too expensive and I couldn't house workouts in it.

Antonio

Health, Wellness and Fitness, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Favorite Coaching Tool

I've really enjoyed my experience with True Coach. It's really helped me stay connected with clients that I would have lost due to moving away from the area.

PROS

Helps me train clients that leave the area but want to continue with their fitness journey.

CONS

Better "how to" videos on each aspect of the back office management. Mostly easy enough to figure out but would be nice to take the guess work out.

Reason for choosing TrueCoach

TrueCoach seems better for the 1 on 1 experience

Reasons for switching to TrueCoach

I didn't enjoy the user interface

Juliet

Sports, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

TrueCoach for 1:1 coaching clients

Overall it is good, very simple to manage and my clients have a great experience with it.

PROS

-It is a simple interface -Allows me to keep in great communication with my clients -I love that my clients can upload their videos and I am easily able to give them feedback -It's great that there is an app -The programs feature is crucial for my business!

CONS

-The biggest logistical issue I've run into is adding clients who have used TrueCoach with a different coach. It is always a process of me messaging for help, needing to add the client to the conversation, then you all manually changing the client over to my platform, with additional follow up messages to make sure everything is resolved. It would be great if this process could be automated, for example sending an email to the client saying that I've requested to work with them and have them confirm they'd like to work with me and have their account transferred over. -Other than that, just additional features! For example, I do sessions and/or calls with my clients. I would like to have a space to upload recordings of the zoom calls and call summaries. Some sort of centralized shared notes space would be great where both of us could comment and edit. This would increase the interactive nature of the platform and allow for additional communication with my clients. -Expanded video library, there are a good number of exercises I have to find videos for myself, I probably am using the provided video library 50% and my own videos 50% -A scheduling feature would be great that maybe connected to google calendar, again to keep everything on the same platform -I currently use a program called coach's eye to analyze my clients' videos and give feedback. It would be cool if there was a feature built into TrueCoach for that

Reason for choosing TrueCoach

I had used it in the past when I was working as an employee, so it made sense to continue using it when I started my own business because I knew how it worked.

Peter

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

The best software for Personal Trainers / Online Trainers / Fitness Coaches

Fantastic! They're support team is great as well.

PROS

I've tried pretty much every software there is out there for fitness trainers and coaches. Even when a new one come alongs that seems like it may be comparable as far as features and ease of use are considered, I'll get a free trial just to see. And TrueCoach by far beats every competitor in my mind and experience. The functionality and customization in the ability to adjust programs, videos, text, workouts, etc., nobody else can touch. It's the simplest and easiest software to use. They continue to make additions such as the MyFitnessPal and Stripe integrations that make it possible for you to do more and more in there. They allow me to deliver content to my clients that aren't even workouts (which is so helpful), such as nutrition guides, resources, web links, and I can do check ins within the app, and so much more. TrueCoach allows me to continue scaling my business in bringing on more clients without ever having to worry about the software not being able to keep up. TrueCoach is king in the industry. They've won my loyalty without a doubt.

CONS

The only thing, and this is getting really not-picky, is that I have found on other software platforms, that they have a lot of pre-built training programs that they share with their users. TrueCoach has a very small amount of these. If there were more, that'd be cool but it's not a huge deal to me.

Reason for choosing TrueCoach

Better features, better customization, better ease of use, best platform

Reasons for switching to TrueCoach

I tried many - My Pt Hub, Trainerize, JustCoach, Team Builder, Pt Distinction, etc. None were even close to TrueCoach in my mind.

Charles

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

even trump couldn't create trump-bot

saved time improved communication

PROS

multimedia playing is easy = we can create, share, upload, download videos so easily, communications with clients are easy. You guys are so quick to implement stuff. The ''print'' button took 5 days to be alive.

CONS

I always need to program on my comp and I notice my sight is getting poorer. Lol That would be awesome to wanna see my clients day of training on the same page, so trainers on floor would be able, on a glance, to know who does what today walking around the gym. But that's really because this field can't be left blank. Also, maybe sharing workouts online on the socials would be cool. I could tag my friend on FB or IG saying : hey bro! Look at my PR, my video, etc. Then you add your fitbot logo and you are all over the place. (I'll take 10% for the idea :P ), then those comments you appear in the comments sections of the socials AND Fitbot. maybe sending automatic emails to clients that show up maybe sync some info of Zen planner/other software with Fitbot ?! maybe integrate a superslow to the video API? Maybe add a dropbox feature in each client profile, so i could modify docs on the spot easily AND take photos in png format and do my consults follow ups. maybe add a program design planification sheet option into each clients profile so we can get estimates of ''how long before client X increase X mvt/workout'' (if you need more info on that let me know I'll explain). you guys are awesome.

Vendor Response

Thanks for the the review Charles. Glad to hear you enjoy the ability to print out your clients daily workouts! We appreciate your feedback and will work hard to keep improving the platform.

Replied June 2017

Philip

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Easy-To-Learn, Intuitive and Reliable

It's helped me change the way I help others for the better.

PROS

1. Ease of use for client 2. Ability to upload my own videos 3. Ease of program building 4. Response time and engagement with True Coach support team

CONS

1. Inability to assign weekly programs. Training sessions are restricted to having to assigned to specific days. This is unrealistic - nobody can commit to training on the same day, week in week out. This negatively impacts client compliance and sometimes causes complaints of anxiety caused by red crosses due to missed workouts - where in fact, the client just chose to do the session on a different day. I've suggested this at least five times in the past three years of using True Coach: coaches should be able to assign weekly programs, so clients have the ability chose which workouts to do on different days of the week. 2. The exercise library that comes with the software, is sometimes ok, but mostly not. Most of the exercises are performed with sub-par form / technique. 60% of the exercises I prescribe are not available. Being able to upload my own has been a valuable. The vast catalogue of available exercise demos could be much better categorized because there's no way to know what's available unless you specifically search for it. I think a revamp of the library, including exercises that are outside the small scope of CrossFit would be great.

Todd

Sports, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

The best PT Software On The Market

Trucoach was the first software that I loved from the start. I have demoed 8 before I found Trucoach. The price is reasonable and the support is great. I tell all my colleagues about it constantly.

PROS

Ease of use, keyboard shortcuts, the exercises and video library.

CONS

No PayPal integration, no android app and needs more customization

Reason for choosing TrueCoach

Ease of use.

Reasons for switching to TrueCoach

Too complicated

Shelby

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2020

Great product with ease of use and delivery for clients

I’ve had a very pleasant experience with true coach and have recommended it to many coaches. Many have also started using it because of this! I appreciate the continued improvements and again, ease of use for clients. It feels professional and improves the experience

PROS

Having the ability to upload your own videos for clients is ideal. It allows for ease of explanation and personalization

CONS

The main piece I wish was included was a place for loads to be entered to track volume over time. The open text boxes are good, but I would like to be able to track volume and load over time. I also wish the there was an app for coaches to manipulate data.

Reason for choosing TrueCoach

Price, ease of use, flexibility

Frank

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Good buy spreadsheets hello more time coaching

I've been a user of Truecoach from its infancy with it was The Fitbot and have seen nothing but added value to me and my clients as a fitness coach. They are always keeping us up to date with a weekly email to help grow our business and serve us as coaches.

PROS

I enjoy the fact that they continue to develop and keep us coaches in the loop as to what is going on with the product. It is super easy to use on both sides of the coin, for the clients and the coaches. You can also chat with clients through the app.

CONS

I would say the feature i like the least is the inability for it to coach the clients for me lol.

Taylor

Mental Health Care, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed May 2023

Needs Improvement

Overall I find my experience with TrueCoach as "fine". I wouldn't recommend it, it has a way to go to be extremely functional and user friendly, but I think it has good foundations of it. I would recommend the app integrating an option where coach comments are almost "linked" in the general messages and a more user friendly calendar scheduling option.

PROS

The interface is fairly easy to use, though at times not intuitive. The exercises I'm given by my coach are clearly labeled with easy ways to track progress from week to week by viewing "exercise history". I like that there is the ability to upload both video and pictures along with description, and that there's an easy way for me to message with my coach

CONS

Sadly, I feel a lot of features can be improved. First of all, I have had multiple instances where I cannot upload my videos or pictures. I've had to restart the app entirely and lost progress, I've also had an entire workout that I've filled out completely disappear. The messaging can be great, but when my coach adds a comment to a workout I not only have to go to the app, I also have to go to "past", click the workout I *think* a new comment has been added to, and then I have to click a tiny message button on the top right hand corner to view the message at all. Workouts are set to the coach's time zone as well so when I am in the middle of a workout and cross over into their "midnight" (I'm behind them) it's considered missing a workout. I also wish that if I missed a workout, it rolled over to the next day.That brings me to my last point, from a client perspective it's incredibly disheartening when I miss a workout and there's a giant red X next to it. It would be MUCH better to have options where a client can catch up. There is also no option to reschedule a workout due to vacation etc. except on the coach end.

Alexa

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Hands Down Best Programming Software!

PROS

There are many aspects of True Coach that I love. I love that I can not only attach exercise demo videos for my clients to see, but also that they can also attach videos of themselves doing the exercises for me to give feedback on. Additionally, I like that using the software allows me to keep track of past workouts, PRs, weights that clients used in exercises programmed, etc.. which makes it my job as a coach easier to progress clients appropriately. Furthermore, I just think that using the program appears much more professional than just sending out workouts via email or spreadsheets.

CONS

Honestly there is nothing really that comes to mind that I don't like about this software. Maybe the only thing that would be nice to have would be some sort of way to invoice/collect payment from clients each month or maybe even to just send a reminder to collect payment from clients (even if its though a different app like venmo/paypal).

Giulia

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

How True Coach makes me a better coach

Organizing my clients progress in a way that is meaningful and observable for them and for me.

PROS

True Coach is not only a great library (and one that I can add to) of exercises to use for prescribing training its a system that allows me to keep each one of my clients organized in a way that no other software captures as well.

CONS

It would be great if it allowed payment and acted as a CRM. There TRULY is no good fitness CRM--none get the fitness industry and especially not this model. The CRMs out there are based on group fitness model not on individual design.

Reason for choosing TrueCoach

Ease of use, Library of videos, support--and constant updates--Its a living product that changes with its users.

Reasons for switching to TrueCoach

My coach used the software when it was Fitbot and As a user I loved it. Being a user is a key aspect of why I switched. Ease of use is a HUGE part of accountability dn I work with a lot of teens and pre teens.

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