Gingr

RATING:

4.6

(204)

About Gingr

Gingr is a cloud-based solution, which assists pet boarding and grooming facilities with online reservations, employee management and payment processing. Key features image library, transaction history, custom branding, activity dashboard, automatic reminders and membership management. The Gingr platform comes with a centralized dashboard, which enables administrators to view scheduled pet appointments, check-in multiple pets and owners, send photos or videos to customers, track hours worked by staff and print reservation reports. Managers can track calls, emails and SMS, as well as store vaccination records and inventory expiration-dates. Additionally, it comes with a calendar which displays appointments by day/week/month and allows users to view schedules for gr...

Gingr Pricing

All of our plans include customer support, a pet parent mobile app and customer portal, pet report cards, automated emails, vaccination management and more!

Starting price: 

$95.00 per month

Free trial: 

Available

Free version: 

Not Available

Manage appointments from the built-in calendar with color coding for ease of understanding

Gingr Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gingr

1 - 5 of 204 Reviews

User Profile

Lauren

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Keep It Up Gingr!

This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options. We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!

PROS

I LOVE how easy it is to use. All of my employees learned really quickly - and there are so many features. Our clients really like the report cards, and the kennel/run cards are nice for busy facilities.

CONS

I dislike that it does not integrate with QuickBooks, as of right now. Also, under the report cards function - it would be wonderful if the dogs would link to each other in the "friends/playmates" section, so you don't have to enter it a million times. This would make this feature run so much quicker.

Aileen

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Couldn’t run our business without it

We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough.

PROS

Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc.

CONS

Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month.

Reason for choosing Gingr

We didn’t choose PetExec because at the time (approx 5 years ago), PetExec wasn’t able to charge guests by their weight which is how our rates work.

Reasons for switching to Gingr

KennelSuite was antiquated and we needed something better.

Laura

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed July 2018

Like the software very much hate the lack of customer service.

PROS

We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it. The help articles for the basic set up and functionality are well done.

CONS

When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about. For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account. The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with, Real problem solving should not be done by chat so this part of Gingr is horrible. Horrible enough that we are looking into switching this winter.

Vendor Response

Laura, We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call. In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running. Please let me know if you have any concerns moving forward. Michelle Ober Director of Operations

Replied July 2018

Laurel

Verified reviewer

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Scaleable and Intuitive

The free support team is great. We use them a LOT. We have been happy with out switch and hope that Gingr will continue to develop functionality in order to continuously support it's users as quickly as we are able to grow.

PROS

We switched to Gingr about a year ago from 123Pet. We had been using 123Pet since our company opened 10 years ago. Over 10 years we have expanded to 8 locations, and had begged 123Pet to keep up with our expanding company's needs. They could not. The switch to Gingr was daunting, but their customer service and support was excellent and we tackled it as a team. Gingr combines a central database, easy switching of locations in order to maximize bookings and lots of flexibility to customize how the software works to our business. They still have room to grow and functionality to develop but they are much closer to being able to support the size of our company than our previous software.

CONS

The services management component is excellent. The retail products management portion is still clunky, slow, and archaic. There are part of Gingr where you can update things for each location in one screen, but other functions (coupons, retail, pricing, etc) that you have to manage each location separately which is clunky.

User Profile

Margaret

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2023

The Gingr Advantage in Pet Care

Gingr is the best option for doggie daycare in my opinion. One of my favorite things about them is how user-friendly they are, both for our customers and our stock. It's wonderful that we can interact directly with our customers and respond to their specific requests.

PROS

Full, versatile, open, and user-friendly. You can learn what you need by just perusing the web. Employees benefit greatly from the associated training. The software is not only cheap and easy to use, but also very user-friendly. This program outshines its competitors in terms of features and customization options.

CONS

The consumer portal often has an awkward interface and looks outdated. Assuming you don't have any major issues after going live, you probably won't require support very often, since they're only available during specific hours and not via phone.