My experience with Groomsoft has been excellent and I will refer your software to others.

The software itself is very easy with a little help on how certain things work its a great software. I needed something that had everything in one program and this one did still needing the online booking and its is complete great for the money!. and I have been shopping with 123Pets, Gingr, MoeGo and Pawfinity which which was much higher in price and some didn't even have Forms template in them.. Very useful might i add.

The only problem i see at this time is Groomsoft doesn't have online booking :(.. for most of us groomers we need this its important!

Immediate reminders without having to do anything but put the appointment on the calendar. Picture of dogs are incorporated in the client's information.

It is easy to use but even more importantly, customer servi ce is AMAZING!!! They answer questions quickly and help you in any way possible. I am extremely impressed and so happy I switched from another software that was expensive and I couldn't use half of it.

I wish it could be integrated with the google calendar so I didn't have to do things twice. Eventually we may use the calendar by itself but right now we are set in our ways with Google.

So far really good No issues,easy to see on screen Well appointed and all employees like it

Easy to use all employees like it have had zero issues

Nothing so far not inly myself using it everyone is able to

It was somewhat puzzling when I first started using the program. Where I thought the answers would be, was not correct. A phone call cleared up my problems. [SENSITIVE CONTENT]. went and is going beyond what was expected of a Grooming software support person would do. He fixed my formatting problem with my receipt printer, and now is importing my data into the software. Very impressive!

The components are what we need. I took a little while to get used to the layout, but it does make sense now.

Haven't found anything yet.

It has been really good using for this 5 years groomsoft. It helps my business to be very organized in terms of calendar and expenses

I really like the easy way you can use the software and the flexibility of access you can log in on your mobile device or on your desk computer.

Sometimes the clients can be duplicated when they book online

I am very happy with Groomsoft. It has taken me about 5 years to try out others, including that one which seems to be number one. The customer service is great and really helpful. It is cheaper than others but I have the most basic one and it ticks almost all my needs.

It looks good and has many features needed for a dog groomer. Bookings, mailings and spots to put in photos, documents, tick the boxes where vaccinations belong. It also reminds yourself and your clients if the vaccinations are going out of date. Very helpful indeed. Customer service is great and speedy! They respond to emails and facebook comments too. Reminders are sent out automatically which is great.

There are a few things missing that is a wee bug bear. No link to facebook bookings or google calendar, nor is there an android app. We get around the app issue by keeping a shortcut of the webpage, but it's not easy to navigate around. I still use either FB or Google calendar to book if I am away from my pc, so some bridge between these and Groomsoft would help. I also wish there was an inventory spot.

I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues.

I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments.

Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on.

Overall we have been very happy with Groomsoft. I love that you take suggestions and upgrade it regularly

The ability to make appointments anywhere and any time. I can easily see what is booked for which groomer at a glance. It really is very easy to use once you learn it. The customer service, as rarely as Ive used it, is fantastic and fast.

It takes a little while to figure out all the ins and outs. I feel like some things are a little repetitive and others are not as useful as they could be. I love the idea of the waiting list but am finding that if i move an appointment as opposed to creating a new one, it stays on the waiting list. I also would love to change the time that the reminder texts go out and haven't been able to figure that out.

Has been great experience. All employees like it and easy to use

I wish I would have started using this a long time ago. Has made the shop run so much smoother and easier scheduling appts and keep track of daily sales

It's easy to use after you get the feel of the system. Has a great help menu

Easy to use

Easy to use, simple highly recommended for anyone who start this business

Best way to manage the appointments highly recommended

It is fairly easy to use. Quite basic but for a small business it is adequate. The customer service is very good and Representative is VERY quick to reply when contacted.

Quite customizable, I can keep a lot of information on the client and pet, as well as unlimited photos and information about each groom on each client's pet. I also like that I can enter the services/fees and have it all calculated for me, including separating out tips and I think the "reports" are very good.

1) I really dislike not being able to put just a birth year in for a cat. Many clients do not know when their cats were born as not all are purebred...many are from shelters. I have to skip that entry and put a birth year in the "notes" and then I am unable to quickly glance at the cat's age on future visits - I have to look at the date of their first visit and calculate from the year to the present to see their age. I would like to be able to put: - day/month/year OR month/year OR year and have it automatically show me their age each time I enter a new appointment.

Its quite efficient! Life saver. We are a team of 4 groomers and we all are very satisfied on how easily we can set up appointments keep grooming notes, and super easy access to read previous grooming notes, upload pictures of doggies, running commission and tips reports, tender a transaction is wow!! its all there.!!

The only thing missing is online booking feature. I use square appointments and its a pain updating appointments to groomsoft. When will it be available?

This software became available approximately 1.5 years after I started my business. Lifesaver! I was so tired of all the laborious record keeping I needed to do on calendars, spread sheets - Keeping handwritten grooming notes on cards etc. I always felt things were incomplete. Groomsoft saved my sanity and I gained confidence. Always a glance away is the schedule and details needed for grooming my furry clients.

It is easy to use and can be accessed through all of my smart devices as well as the desktop computer. Away from the grooming shop, no problem I can set appointments on the fly if I receive texts or phone calls from clients.

Can not say there's any thing I feel negative about.

I have nothing bad to say at all. When I have ever had an issue, or even an idea , I email Groom soft and get a response with in hours. They fix the problem or help me fix it, and they actually look at the ideas that I have submitted and even put one to use. This is a great addition to your business.

This is easy to navigate and make changes. I love that there are so many things you can do with this other than just scheduling appointments

The help menu could use some work with subjects that or not common and if they are maybe a one word search for them.

Been with Groomsoft for a few years now and so far so good!! Whenever I have a problem they get back to me right away and get the problem fixed as soon as possible. I would recommend Groomsoft.

It's easy to use and if you make a mistake on something it can be easily fixed. I like that I get a response from Groomsoft right away when I have a question or problem. It has everything you need to keep track of your business needs for grooming.

Still could use some updates (to be able to split tips and add multiple groomer to one dog)

My overall experience with Groomsoft is great, however, I think it is funny that the sex of the pet changed to gender as a selection instead of male or female. None of the dogs I have groomed have told me they feel like a different sex than they were born. That's just a human thing. It's silly that gender is a selection for a pet. Ha ha.

I can design my own work orders Affordable price

Text reminders are not included in the basic price, It cost more money to have text reminders for my clients.

Groomsoft is easy to use and is very useful in many ways with my pet grooming business. Making appointments and especially the reminder feature is awesome! They listen to your ideas and make changes and updates all the time. Helpful online help with any issue you may have. FB Community page is great too.

Nothing bad to say!! If you dont like something then let them know!

Great from the get go!

The flexibility and the responsiveness of the staff. I love the color coding which I actually use for charting my routes.

I have wanted to make a note in a client’s appointment that only applies to that day – rather than having to go through a more formal process of entering it under client notes or pet notes. This would be a handy addition to the appointment scheduler.

Price is great. Easy to use. In 3 years it has never been down except for once and that was only for about 20 minutes. Great customer service.

When printing the receipt I wish it had the groomers name on it. I also wish it would let you edit the text messages sent out because I don't want them to reply back.

I love that I can access the program anywhere and at any time. The report features are super convenient. Text reminders are a God send! The new mass text feature is wonderful.

Its packed with features and is affordably priced!

Not being able to easily identify days off. Not being able to add multiple vacations, or individual vacation days.

My business loves Groomsoft. It is very easy to use. The software often gets updated and I am always pleased with the new features. Dog grooming is a challenging schedule, so I am so pleased to find software that really understands how to navigate the complexities.

I like everything about the software. No complaints.

Great price, easy to use. Groomsoft helps me keep track of income, expenses, customers and appointments. Also sends reminders which cuts down on the number of no show appointments.

There are a few features that I would love to see added, however groomsoft is always improving its software.

Exceptional

This software is exactly what we need to keep our business in control and keep on growning, the team is amazing on listening to our suggestions and implementing them

Nothing we have been growing together, it has been a great experience

Very good

I like the ease of the program and the reports. I am a apsentee owner and with this program I can see everything that is being charged and how it was charged right on my phone. I can even book an appointment when the shop is closed with no problem.

I would like if it had a business program like quick books in the program

Great! Love the software and the customer service is excellent.

It is easy to use and customize for every groomer by color coding.

The cost of text message reminders is kinda high, but so is every other scheduling software.