I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project

Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!

If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".

I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things.

Once you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look!

I absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet.

Really a waste of money really mad I actually paid money to use this program.

Truly nothing beyond hard to get a hang of the system.

Everything. Never did me nor my staff get the hang of how to use it.

Amazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap.

There are TOO many great things about this program. Purchased a wonderful Daycare & Grooming facility that was high paced, and growing. I had tested out two other systems that were either not user intuitive or too costly. I reviewed the software over the weekend (YES 2 DAYS AND I WAS HOOKED). Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use. Emails to the customers works flawlessly, and we have customers using the customer portal to book appointments and they love it!.

The system data dumps to Quickbooks (You can run a report to ensure that it has worked which is great). The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks. So when two taxes are transferred quickbooks gets confused and thinks the customer overpaid one of the taxes. Quickbooks says its not their issue, but it clearly looks like it.

Love remote access. It’s simplicity in design and use is by far the best ; I tried many of the top runners. Reports for anything you can think of — they are a huge help. Text feature, especially reminders are game changer. Saved tons of money on no shows.

Kennel view, while much better than other software is still visually very cumbersome and needs improvement. Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to.

I sampled many programs when looking to upgrade. ProPet has more features available then my business needs or uses, such as online reservation. Great customer service and Tech support!!! They helped me switch over 3000 customers from my old offline kennel program onto ProPet. This would have been a HUGE headache if I had to manually input. I love so many features on this program!! Ability to login for each employee and being able to set access limits if needed. Go to a "Customer Overview" and see what they owe or if they have credit as well as pet information at a glance is great!

Easy to use, intuitive, even if you had been using another program.

We have found using a calendar when doing date of birth and vaccinations is our least favorite feature, it would be easier to just type in the date. Example: 10/5/18. The calendar style works well for check in/out.

I have had the pleasure of watching ProPet grow into a "must have" online booking software. The fact that it is not only easy to use but functions well 100% of the time is wonderful. It fully integrates with QuickBooks Online and saves hours on data entry for receivables. The support is friendly and prompt to respond. Not only am I an avid user for Sunnidale Boarding Kennels but a fan! Keep up the great work!

Ease of use

No signature in the reply function with email communications. Every business has signatures in their emails to remain professional. I have to type a full signature each time I reply and there is no logo or links our website.

We opened our kennel in October 2019. Having studied and demoed several kennel packages we went with Propet. One of the best decisions we made. I'm extremely pleased with the software and thrilled with the customer service.

-Our customers like it -Dashboard arrangement -Options and custom settings -CUSTOMER SERVICE - OUTSTANDING -Reasonable Price -Cloud based -Interface

There are a few minor nits but nothing worth mentioning and they are always making improvements and additions to the functionality which they keep in an easy to see little icon on the lower right of the screen that you can click to see a log of updates.

Manages my clients and our business day to day. I think it is a growing product meaning that there are some things that are ok but improving. I think it is a good sign as it is always getting better. The reports are ok but they are all being updated and advanced moving forward.

The software is very user friendly and spans a strong variety of services. I am pleased with the choice to go with them. Not to mention I strongly praise their support as they are very quick to respond to troubleshooting issues and functionality questions.

Makes my business more efficient.

Out of the 20 pet sitting software options I looked at, this had the most options for my business. Integration with other programs I am currently using. Reporting features.

Needs to be better tailored for pet sitting & dog walking. Can't easily schedule more than 1 visit per day for same client. Doesn't integrate with PayPal.

The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day. The support team are great. Ease of use is pretty straight forward. The support team is always quick to reply their email. The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day.

The app is rubbish - you can do so little on it. You can only connect STRIPE. I am based in Australia - so the fees are CRAZY HIGH!! I also found a review on there that was fake - I called the company and they said they never used it. I still took the plunge and have the software a try and it's fine.

Online booking for clients Customer service is excellent- always there to help when needed! Bright, welcoming look to the software

I dislike the new kennel view style - it is confusing to me I wish it was easier to book kennels so that the next booking automatically chooses a kennel where another dog is leaving that same day instead of an empty kennel.

It integrates with QuickBooks, has more useful features than I originally thought, has streamlined the operations of my business and eliminated much of the tedious paperwork we have been doing for the past 20 years. The customer service is surpassed by none; the ProPet team are dedicated to their clients and the functionality of their software! I have been working with the ProPet team for only 3 months and using the software for only 2 weeks and my only regret is that I didn't find them sooner. Don't wait another second, sign up for a demo, you will not regret it!

Currently there is not a dedicated module for a dog walking service. Having said that, the team is working very hard to accommodate our needs and helping us navigate the current system to ensure the dog walking portion of my business runs as smoothly as the daycare, grooming and retail.

Its available on line 24/7 and iphone friendly

It simply works and meets all of our needs and clients can book 24/7. We are able to plan our day accordingly, it generates reports accurately

the fact that we are being charged US dollars vs Cnd. every month our fee is different because of the currency rate, it should be a flat fee and in Cnd$. I understood that the owners were canadian so why in USD?