Brivo Access vs Samsara

RATING:

4.3

(49)

Brivo Access has 49 reviews and a rating of 4.27 / 5 stars vs Samsara which has 314 reviews and a rating of 4.13 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (49)
4.1 (314)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
November 30, 2023
March 28, 2024
Pros/Cons
  • Pros

  • The best features are being able to remotely provide access to workers or servicemen I have coming to any of my buildings. I also like that I am able to see what's going on in real time.
  • I like how the software is straight forward and easy to use. It doesn't over complicate the process.
  • Cons

  • We tried tech support but they had no idea what we meant.
  • Don't like how Brivo does not do any direct sales and that we have to use a middleman. Also, the app is unreliable at times and often crashes for Android devices.
Read all user reviews
  • Pros

  • Real time location ease of integration was fine.
  • Excellent reporting and driver management platform as well. All in one pricing was also a great feature.
  • Cons

  • Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone.
  • Lack of integration with our CRM and inability to automate creating new customers from an outside source.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos