What's great about it is once you have it set up (which is simple) you literally do set it and forget it. With all the other things I need to think about and focus on each day, it is great to know that this is not one of them. It is a VITAL aspect of renting out a vacation rental home: people need access to our home reliably, every time (guests, cleaners, handymen, Owners) and yet it is not one of the mundane details you want to have to concern yourslef with.

Remotelock is very reliable. Set it up and it works - seamlessly with my Property Management System and my Cleaner Software, TurnoverBnB. I like the flexibility of the product. You can choose the length of the codes.

I have NO negatives regarding this software. It does what you expect it to do, very well.

Overall it works well. We got a few setups that required us to call customer service but got resolved quickly.

As a short term rental owner we like being able to program door codes for each of our guests. The system works very well with no issues.

There is no Zapier integration. We needed to pay a developer to program an integration with our property management system to setup the code at each reservation. It would have been much easier if there was a Zapier integration.

Its so smooth as long as you know it involves an wifi lock

Easy integration on platforms and esse of set up and low fee

Actually none there is nothing that I dont like as I a tech guy it was easy for me to set up and also the integration with platform calendar to generate key code on the lock and make it ready to send to guests.

We started using RemoteLock in 2019 with our boutique motels and Airbnb properties. Over a short period of time, we grew to have 4 motels and multiple airbnb properties. We put RemoteLocks on every door. Unfortunately, we had problems with these locks, and could almost NEVER get help from customer service. In over four years, I never once had a person answer the phone when we called. Instead, we left messages, sent emails, and had responses at times when we were no longer near the properties. The other problem that we had was that the locks would stop working when winter came. We found two problems here... first, when we took locks apart to check on them, we found that some had actually cut through the wiring or come apart where they were poorly soldered. Others seem to be getting moisture inside the keypad and causing problems that way when it was freezing temp outside. We tried to get pieces replaced while still under warranty and were given an endless list of things to try...ultimately wasting time and accomplishing nothing. At this point, we have over 60 locks to run and we have moved to a different company. This company has a free app, customer service, keypads with no spacing around buttons to allow moisture in, construction that protects the wiring, and the locks themselves are about a third of the price of RemoteLocks. We wanted to love these locks and the company after spending thousands of dollars on locks, but we were never happy with the service or the product. Hopefully someone reads this and is able to make some changes to improve even ONE of these items.

I liked that I could easily add multiple doors to a single user.

Turning the handle cut through wires on some of the locks. Locks would stop working in cold weather. Locks took a while to sync with the system. You often have to wait for a "heartbeat". Customer service was terrible. Hard to get ahold of anyone and when they would eventually call back, they would walk through codes and sequences that were not available anywhere online. I kept a list of codes they had me try so that I could problem shoot on my own at times. The cost of these locks was 3-4 times as much as the ones I replaced them with. The monthly fee, which was $6 a lock for the plan I used, did not have any value. The current locks we are using have a free app. Setting these locks up was not simple. It took patience and time. Replacing broken locks during the warranty phase was not possible. Even when I did everything that was asked and the technician said it was a software/hardware problem on their end, not a single lock was replaced.

Great experience and always quick to help if there is an issue.

The locks are easy to install and set up. The functionality of the locks is amazing. You can set lick codes as last four of guests phone number and give access over the phone. If any questions arise you can immediately see when doors were opened and what codes were used.

No issues since we installed. We have been very happy with product.

Poor customer service when issues arise. Basically they say "buy a new lock".

Love, Love, Love the product. Works well with little issues. Too bad the company support seems to have changed their customer service attitude toward having satisfied customers.

Had a quality control issue with the plastic buttons on one of our five locks. The company would not stand behind its product. The basic attitude was so sad, too bad, your one-year warranty is over. If this was on a working part, I could understand it. But this was a failure in materials. Literally, the plastic numbers bubbled. The lock was under a covered awning receiving very little morning sun. We have another lock that is not covered and gets direct afternoon sun and have had no issues with it. But a company that won't work with it's customers in an unusual situation when the product it was manufactured with had an obvious default definitely has me looking for a better company to partner with.

We have been using them for over 5 years as they were the best option for our budget when we started. Due to poor hardware and basically non-existent support we are looking to replace them in all 6 of our hospitality locations…

The locks can be centrally controlled and work OK with our Hotel PMS compared to cheaper solutions.

The newer locks especially are of poor quality and fail to allow access many times. We are using in a hotel situation with only 8 rooms and probably replace 8+ locks per year. The company is extremely slow to respond to issues (days not hours) and gives poor and basic advice like replace the batteries or it was user error when it is not. They basically gaslight you and don’t care about your user experience with them.

Remote lock has recently changed their pricing plans, moving from yearly billing to monthly. I used to be charged about $11 per year for their service and I'm now being charged $12 per month.

Easy to setup and works most of the time.

Locks sometimes lose connection for hours. Locks only last about 3-4 years. Price increased by a lot recently.

Overall decent

Overall usage of reviewing all the locks

Hookup process. Took many locks to finally figure it out to a simpler process.

Overall good product but increased pricing has me looking for alternatives.

Very happy with the Airbnb integration.Works very well and gives me good control of guests and regular users.

As a longtime customer I was on their legacy program which was reasonable priced.They have now decided to abandon that program and my fee has tripled in price.