This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me.

It is user friendly. It holds users/officers accountable for their time and efforts.

The only downfall is the inability to create incident reports separately from the daily activity report.

It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly.

The way guards could scan QR codes is nice. Makes our team into professional QR code scanners.

We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly.

My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me

How easy the setup is to do as well as how much information you can input for the officers in the field.

Nothing I can think of at this time I really enjoy using this product

This software has streamlined all the security duties into on device with a standard line of reporting with the same attributes across the platform by enabling the forms to work amongst one another.

As we have come full circle to the new wave of technology the Silvertrac software has applications that have been of great need and use in the security field. the information that is captured has streamed lined and assisted the staff in gathering accurate information and complete reports at their fingertips.

At this point the setup is easy with the help of customer service.