Acuity Scheduling
About Acuity Scheduling
Awards and Recognition
Acuity Scheduling Pricing
A 7-day free trial is available, after which Squarespace is available for the following tiered prices: Emerging Entrepreneur: $15/month (1 calendar, in one location) Growing Business: $25/month (up to 6 calendars) Powerhouse Player: $50/month (up to 36 calendars)
Starting price:
$16.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Acuity Scheduling
1 - 5 of 5,549 Reviews
Shade
E-Learning, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed January 2024
Streamline Your Appointments With Acuity.
Rashidat
Verified reviewer
Individual & Family Services, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Checks all my boxes
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
PROSI switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
CONSI had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Reason for choosing Acuity Scheduling
The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.
Reasons for switching to Acuity Scheduling
The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Easy scheduling, integrates calendars and online meetings
Features like package and discount management, an embeddable design, and support for several time zones are only the beginning. When compared to the prior scheduling program we utilized, this one has far less issues. It's so simple, yet so effective. Client calendars are synced and alerts are sent out automatically. Zoom's user interface makes setting up online meetings a breeze.
PROSEasily its most appealing quality is how simple it is to use. You may go right in with no prior knowledge of CRM or CS and you'll pick this stuff up quickly. I was finally able to find a convenient way to organize my time, communicate with my clients, and keep track of all of our scheduled meetings. The search function responds quickly and accurately and ignores case. Accessing customer information is simple, and I can keep tabs on scheduling alterations and other variables with ease. The survey design was also straightforward. I like how it adapts to your time zone automatically.
CONSCrunchy user interface. It's not user-friendly, and the drop-down selections don't always appear. Banning user-submitted content is inconvenient since you can't just blacklist any new content that users could submit. I fear that, as an administrator, I would encounter several difficulties when first delving into the matter. When integrations fail, it really stinks. Not terrible overall.
Reasons for switching to Acuity Scheduling
I was able to schedule meetings with clients, integrate it into my calendar, and keep track of both interviews and meetings. Appointment kinds, block scheduling, appointment booking/reminders, and centralized management of both of our clinics are all highlights.
Jag
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2024
Acuity Scheduling
Ability to block off times and schedule remotely, along with ability for patients to self schedule and offer reminders.
CONSDoes not always follow text reminders to patients.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Worst experience ever. Do
Worst experience we could have possibly had. We use acuity for our photography studio and had been running smoothly for 12 months. Then out of the blue we noticed we had been logged out of the platform and we couldn’t log back in. Lo and behold our account had been completely wiped. We had no access to bookings, client details nor could we receive new bookings. Support were woeful and we have been going round in circles trying to regain access. This was no fault of our own, a complete mystery yet they don’t seem to understand that we are quite literally losing thousands of dollars in business from this!!! It’s infuriating- oh and every support message is from a different person and they are so slow to respond even though they state they have support 24hrs! There’s no end in sight to this. An awful experience
PROSNothing. We’ve had the most stressful, upsetting experience.
CONSHow after 12 months our account just randomly, with no explanation or reason was wiped. We lost everything. All of our bookings, client data, ability to make new bookings. Thousands of dollars was lost and it was a truly infuriating experience. Support is advertised as 24 hours but I can tell you it’s not!! Takes around 12 hours to get an email reply and this is the only way to contact them. Awful awful awful