All Kajabi Reviews
1-25 of 171 Reviews
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Amanda
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2021
Makes running an online biz a breeze
Jean Carlos
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed May 2022
Kajabi was a good solution to unify our marketing platform
The implementation and migration to kajabi was very easy, allowing us to quickly put our courses on sale and integrate our teams from different countries
CONSThere are some limitations regarding reporting, especially regarding email marketing.
Reasons for switching to Kajabi
We made the switch because de course management structure
Kierra
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Love Kajabi, but it's just expensive
Overall, it's great! Just pricey.
PROSI love that you can truly personalize each and every course. The course template buildouts are amazing too. Another positive is that I can hold up to 15 courses with my membership. Also, I love that I can enable quizzes between modules to make sure my students understand the information.
CONSI never liked their sales/transaction page. It is very confusing for potential customers. It tells potential customers to input their info at the top to purchase and then all the sales information about the offer at the bottom of the page. So I stopped using it to complete transactions. Now, I just use it to hold my courses. Also, it's super pricey compared to other options on the market.
Reason for choosing Kajabi
I chose Kajabi because everyone I knew was using it.
Reasons for switching to Kajabi
Podia just didn't have the capabilities I wanted. The main thing was that I could not lock modules and put quizzes between them to make sure my students understood the information.
Danielle Menditch Roessle
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed April 2021
Poor email deliverability kills it
If you're looking for an all-in-one platform, Kajabi provides it. However, the poor email deliverability, lack of customer service, and limited customization kills it. Kajabi might have been good at one point, but all the negatives outweighs the positives.
PROSI liked the Kajabi had everything all in one - sales, website, checkout, emails, automations, funnels, and more. I also thought the onboarding process was pretty strong in that they sent you email trainings which helped with the setup.
CONSThe reality is that the email deliverability has had a negative impact on my business. Most of my emails are going to spam and customer service will not get back to me. They have a chat feature which is how I'm getting a hold of them and they say they are so inundated with customer issues, that they are behind. Moreover, Kajabi sells you on customization, but the reality is that there is little customization and the website builder is really clunky.
Reason for choosing Kajabi
All the integrations.
Reasons for switching to Kajabi
I wanted an all in one platform.
Christian
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Kajabi is the ultimate marketing and client tool for my programs and services.
There are many sites like Kajabi out there that either try to offer many different benefits but do not truly excel at most of them and end up being bloated, confusing, and ultimately not as dependable. Kajabi truly nows how to create a seamless powerful process for coaches and content creators.
PROSOne of the main reasons why I love Kajabi is because it is very dependable and they have an amazing dedicated team always updating, and offering support. You can find many apps that try to do what Kajabi does but trust is very important to me... and Kajabi is not only trustworthy but has great style. Other popular apps within their class do not evoke that feeling of trust or warmth that it is essential for marketing across any service based industry. A subtle point but very important to me.
CONSI would say that it was lacking a true community feeling for my clients but with their newest update... it is truly amazing. Just the new "community" portion is worth the prize within itself... so there is not much I don't like about Kajabi now.
Reason for choosing Kajabi
Kajabi was able to deliver on what they offered, and they continue to innovate at a fast pace. They really put a lot of effort into creating new exceptional tools within the platform.
Reasons for switching to Kajabi
I like the dependability and trustworthiness of Kajabi... and so did my clients. And it also is more powerful with membership sites.
Daniel
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The gold standard of e-learning online business platform
I help customers on many online business platforms and they all have quirks but kajabi is really well designed, complete and stable. Its a charm. Very reliable.
PROSVery complete all-in-one online business platform for e-learnig / coaching / paid podcasting / paid newslettersGreat visual builderEase of finding information on customers and their actions
CONSLacking gamification features. Having this would make it the perfect platform.
Reason for choosing Kajabi
Kajabi is by far the most mature and stable product out there at the moment and they keep improving it!
Reasons for switching to Kajabi
Kajabi offers a much better all-in-one environment that doesn't require all those plugins to be usable.
Eliza
Design, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
The absolute best platform for streamlining your online business
Overall it's been amazing. They're constantly making the platform better, they really take user feedback into consideration and even let you try out new features with their "labs" options. They make me feel like they care about me as a user 100x more than any other platform I've ever used.
PROSI love how Kajabi is all-in-one!!! I can run my website, my funnels, my checkout pages, my lead magnets, my membership, my courses, my affiliates, my email marketing, and so much more all from one platform. I no longer have to juggle 12 different platforms and deal with integrations and things breaking like I did before. Even though it's expensive, it's actually saved me money and it's saved me SO MUCH time because of all the headaches I no longer have to deal with.
CONSThe affiliate system is clunky and not very user friendly for the admin or the affiliates. Also their customer services has gotten noticeably worse over the last six months. You used to be able to talk to someone extremely knowledgeable on the live chat service and now you talk to people who clearly don't know the platform very well and just send you help articles.
Reason for choosing Kajabi
Kajabi has a certain prestige that those other companies don't. When you see that an online service provider uses Kajabi, you know they take their business seriously - like it's their full time job, not just a side gig.
Reasons for switching to Kajabi
I didn't want to juggle so many platforms anymore. It was time consuming and actually more expensive than Kajabi ended up being.
Bilyana
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Fall in love with Kajabi and all features. Brilliant for e-Learning courses
I absolutely love Kajabi! I did a long research before I chose the Kajabi platform. I hate using multiple platforms for Landing Pages, eMail campaigns, eMail automations, CRM, video training platform, membership area, payments, affiliate programs and assessment forms. I wanted all that to be on one place so I dont lose time and money to integrate, I dont deal with too many support teams + I wanted really good support and a company that has a vision for their future and keep working on their platform. After all my researches Kajabi won as it ticked all my boxes :) And their support proved they are really good and fast in answering (asked questions on features)
PROSIt's easy to learn, setup and manage. It has all the features I could think of for my online video training courses and I love the unlimited amount of Landing Pages.
CONSIt doesnt have an option currency to be based on the country of payment; it has only PayPal and Stripe but they are changing this at the moment (June 2021) and there are no smart Quiz forms, where the outcome results depends on the answers selected on each question
Reason for choosing Kajabi
It had to have all the features I listed above on one platform vs price
Reasons for switching to Kajabi
Thinkific has super limited features compared to Kajabi
Gabriela
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great option for e-learning and automations
I am very pleased with Kajabi. My monthly expenses are 50% of what I was paying having different platforms, and now I know that all my automations run smoothly.
PROSThat I could integrate almost all my business needs under one roof. Before Kajabi I was using other software for performing different tasks in my business. I am not a coder and integrating everything -and making it work!- was kind of a nightmare. Very time consuming. And I use to spend a lot of money. When I found Kajabi it was a life-saver. Email marketing, tagging, email automation, site creation, squeeze pages creation, e-learning platform, forms, surveys, it is an all-in-one solution. It saved me lots of time and money.
CONSSome features need more depth, like metrics. They've done a lot of work regarding this, but there is still room for improvement. Also, they just integrate with Paypal and Stripe for payments. Being based in Latin America, I need also to be able to add the local payment gateway (Mercado Pago). I don't see this happening in the near future from their side, and I am sure that I am losing money because of this.
Reason for choosing Kajabi
Kajabi is an all-in-one platform. Value for money is great, and as everything is under one roof, all of their features interact correctly and my automations run smoothly.
Louise
Professional Training & Coaching, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Kajabi offers alot!
it is a really good solid software that offers a lot but takes a while to learn.
PROSI like that it allows you to customize landing and sales page. That it has pipelines already set up so it makes using Kajabi quick and easy. It has so much functions and features such as coaching, podcast and they are always creating and improving which is great.
CONSIt takes a lot to learn how to use Kajabi and I am probably still learning. You are not able to undo a mistake which is super annoying because if I delete something by accident I have to redo it.
Reason for choosing Kajabi
Many business owners recommended it and I did the trial and really liked the set up and the ease of use
Reasons for switching to Kajabi
Ontraport was way too much for me to learn and was not as user friendly as kajabi
Chuck
Marketing and Advertising, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
FUNCTIONALITY
2
Reviewed May 2023
Overhyped. I really didn't like it
I was extremely disapointed. I built a website for a coaching client who bought into the kajabi hype but when I got under the hood, I found it to be a lesser product that charged way more because it markets really well to a specific niche. Least favorite tool on the market, after wordpress.
PROSI thought that the website that guides you to buy kajabi was really polished and professional
CONSI have used every website and funnel builder out there. Kajabi charges so much and still limits your ability to input custom code. the editor is really unintuitive and clunky. Hard to update your brand colors and fonts across the whole site.
Reasons for switching to Kajabi
My client wanted the funnel and course creation functionality. Because they knew kajabi was specifically for coaches they thought it would be better than squarespace. while it had the features we wanted, it's vastly inferior to competitors
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed September 2022
Currently testing/attempting to migrate/deploy all-in-one website + online education platform. 2/5
Kajabi overpromises and under delivers.
PROSIt claims to have all the features to deploy an all-inclusive solution that encompasses online pressence, marketing, and online education.
CONSThe website builder is absolutely horrendous. The entire platform in general is very finicky and incredibly difficult to work with. I've worked in the space for over 10 years and it's by far the worst platform to work with. Even simple things like moving text blocks or uploading images in their wysiwyg builder are an abomination. I cannot recommend to anyone, especially at the price point they are asking.
Reason for choosing Kajabi
It markets as the most wholistic platform approach. It's incredibly difficult to work with and support is subpar.
Reasons for switching to Kajabi
Needed an all-in-one solution.
Rebekah
Professional Training & Coaching, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
A lot to be improved upon.
Kajabi is a platform that has the ability to do it all. I like that I can integrate email and online courses as well as the 24 hour chat customer service.
CONSThere is a lot that can be improved. The rules for dripping courses, the email setting and the ability to suspend email sequences, the ability to get better analytics on emails, track users, and the interface of the courses themselves can all be improved. I find that they are slow to implement change but do listen to user feedback. I found that even though the customer service is great, I needed a back end programmer to make the design do exactly what I wanted.
Reason for choosing Kajabi
It is the most robust all in one option - or it was at the time.
Reasons for switching to Kajabi
because the customer service is better at kajabi
Sam
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Kajabi: The All-in-one E-learning Platform!
Kajabi has offered me, all in only one platform, all what I need to run my e-learning business.
PROSIt's an amzing all-in-one tool which I use for my courses and memberships. Memberships work wonderfully in Kajabi.
CONSThe price can be expensive for newbies. But it is definitely worth it, you would only need Kajabi to run your whole business.
Reason for choosing Kajabi
A more complete platform which integrates everything in one place.
Katie
Verified reviewer
Education Management, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2022
It's fantastic until you need technical help
Kajabi is a good company that offers way more services than anyone else. The Customer Service database can usually answer my questions and their agents are friendly and helpful. Unfortunately, they can't solve technical issues quickly. Overall, I'm willing to pay more to use Kajabi because they are professional, the site is easy to manage, and I have access to marketing strategies I would otherwise have to pay a lot of money for.
PROSKajabi looks professional, is easy to use, and has all the marketing and business tools you need in one place.
CONSI don't need most of the marketing features right now, so I'm paying a lot more for my website than I would like. Since I can't sell physical products, I have to use Shopify - this is frustrating and time-consuming. I absolutely love the friendly customer service agents, but they can't solve technical issues quickly. It can take several days, which isn't acceptable when your customers expect your site to function seamlessly. I'm probably going to have to move to another company because I need to be able to solve problems immediately, but it looks like I won't be able to transfer my content since I built it on their site with their templates.
Reasons for switching to Kajabi
Teachable has non-existent customer service.
Brady
Verified reviewer
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
My Go-To Solution for Courses, Live Events, Evergreen Webinars, and CRM
I like that it's almost an all-in-one solution for my business. The customer service is excellent and they listen to their customers feedback. I've been with them since the launch of the new Kajabi a couple years ago and there has been constant improvement. If something goes wrong with my site, they fix it quite quickly whether it's a known bug or if they are just fixing something specific for me. Here are the things I do in Kajabi: - storage for my courses and trainings - houses my actual website, no other option needed - I can use the system to run live events and sell the tickets from the cart - I can set up an evergreen webinar in the system, although the tracking and such is nowhere near as robust as other dedicated platforms yet - my wife sells her audio products as well as courses on her site - I use it for a CRM with basic tagging functionality Highly recommend.
CONSSometimes the features are slow to come and it doesn't always do what I want it to do but the team has helped a lot. I don't find the help section helpful and have to rely on the live chat usually to solve issues. The support for custom fonts isn't good so don't purchase any custom fonts to use here as most of the places you would want them are restricted to the options they have. On the plu, many themes support Google fonts.
Osama
Verified reviewer
Religious Institutions, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Easy to use and helpful customer service
Kajabi has a come a long way with everything integrated into one system. The mobile app and marketing pages make it well rounded solution to teach online. It is an impressive all-in-one platform.
PROSWe wanted to offer online classes. Kajabi has a lot of features that add to the online classes like marketing and payment. Our main concern was giving the students the content. We easily added audio and video to the course. Payments worked smoothly with Stripe and has many options to customize the price and discounts. It keeps track of the students in an easy way. The best part of Kajabi is the helpful and welcoming support. They really go the extra mile and are patient. Their caring attitude helped me setup the custom domain. Customer support makes Kajabi one of the best choices.
CONSIt does not have an attendance system. Even though it does have quizzes/surveys, tracking attendance will require extra manual work. The price is high (about $120/month) but if you have a hundred students every month, then price is not an issue. You can customize the look and use the templates.
Dan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
A great place to build courses and build your marketing funnel with an all in one platform
Kajabi delivers courses pretty seamlessly to my audience and makes it easy to create live events and do my email marketing.
PROSThe course builder is really seamless and to have the email marketing in the same platform to create automation, forms, etc. IT can replace a lot of tools and save you the headache of complicated workflows and integrations.
CONSThey need to create a certificate builder within the platform, for some course providers this is. critical element to their business
Ze
Verified reviewer
Professional Training & Coaching, 1 employee
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed August 2022
Has Everything
The platform is really good and I do enjoy the functionality
PROSI love that its a full CRM and EDM and Coaching program all in one.
CONSThe customer service has let me down a bit. I'm a "one man band" and I need support so when that is lacking or they let me down it can really hold me back.
Reasons for switching to Kajabi
I wanted an all in one platform
Robert
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Kajabi Has Limits
Overall I'd give Kajabi a positive rating, but I'd be willing to consider other options.
PROSI love using Kajabi compared to Leadpages, mostly because Kajabi has a less-complex WYSIWG editor. Overall it's fine.
CONSMyself and my team dislike that some tasks seem unnecessarily repetitive, such as adding in yes/no to assessments.
Reasons for switching to Kajabi
Leadpages was too complex.
Sarah
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2019
Great for Businesses Portal Access
It allows businesses of all sizes, most specifically bigger companies that have ample clients needing access to multiple resources of information. So awesome!!
PROSThis product offers ease for companies that have multiple products needing to have portal access where they can house information, webinars, calendars, etc. Super easy to use. Clients love that they can go to one place to access all the info they need.
CONSYou can't company a project and all it's contents into a new project. You have to manually add it all over again.
Lori
Photography, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
My new favorite business tool!
I signed up for Kajabi when I began to transition my business from client-based to teaching online trainings and courses. It is exceptional for those offering value to their followers/students through lead magnets, trainings, and courses. It is easy to learn how to use and their customer service via chat is outstanding. As both an instructor and a student who has taken courses via the platform, Kajabi is the best experience by far. Their email management system has some catching up to do when comparing it to other tools, but it is clear they are on the path to improve it. I can't recommend Kajabi enough.
PROSThe multiple options for creating content from freebies to mini trainings to online courses. Their customer service is also excellent.
CONSTheir email system is a bit behind the curve in regards to options and functionality, but they are on the path to catch up with other options.
BONNIE
Professional Training & Coaching, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
KAJABI - GOOD FOR AESTHETICS, BUT COMMUNITY NEEDS TO BE BUILT ELSEWHERE
If I only wanted to showcase videos, I'm okay with it. The UX/UI is pretty good. If I want to build a business on it, not so much.
PROSI really appreciated the look of Kajabi products. Many people can design out the site and make it look very professional.
CONSThere are sevearl: 1. Monthly $100+ cost. 2. No ability to hid the comments from certain folks. One course I had was all about sharing their vulnerabilities. There was no way to hide JUST THAT ONE person's comment and make it their own journal process. Instead it was an all or nothing type of ordeal. All comments shown, or no comments. 3. Their chats are horrible. Most of their customer service reps are outsources and I've had over 20 conversations that led to me being extremely frustrated as they often did not have the critical thinking skills or just was too unmotivated to help the situation. 4. No opportunity to really have community groups within the software. I want to track people in groups in a way where I can have live conversations or some sort. 5. You will need a Kajabi specialist to help you create the site (which costs more money) if you actually want it to look nice.
Rasmus
E-Learning, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Many talents in an uncomfy suit
Tedious to work with, blogposts e.g. take forever to write, but always happy to have such a beauty of a website afterall. Good course functionality, but poor default confirmation emails where you can design NOTRHING at a point when your customer has the very first impression. Ugh.
PROSIf you have no strings attached to any other software, this is a grab & go.
CONSThe pricing is stiff. You better have something to sell from the first day. Then, you can make THREE (3) products in the lowest plan. Hilarious.
Reason for choosing Kajabi
Internationalization skills
Reasons for switching to Kajabi
Was even worse :D
Nicole
Farming, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Easy to use, great customer service
Assisting with an online course, been able to grow sales with greater functionality of Kajabi.
PROSI like how simple it is to use Kajabi - you don't have to be a designer to have a great-looking website. Customer service is top notch - quick response and through answers.
CONSSometimes you run into design features that don't yet exist but you wish they did - customer support lets their development team know of any suggestions for improvement. Would be great to have more products available without having to upgrade to a higher payment plan.