Onspring
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Most Helpful Reviews for Onspring
1 - 5 of 73 Reviews
Michael
Verified reviewer
Financial Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Straightforward and flexible
The licensing model is simple and straightforward that allows for post-deployment flexibility and growth. This is very valuable in the SaaS space, as it becomes increasingly more complex. It comes with a lot of functionality built out of the box, but can be reshaped to fit most processes you can think up. The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it. It's very easy to learn and use. Within a week of purchasing we were able to launch simple processes in the platform and realize immediate value. This was instrumental in gaining executive buy-in with the product, as most are burnt out on 6-12 month implementations before realizing an ROI.
CONSIt misses some of the logic functions you see in more advanced platforms. The licensing approach can be a double-edged sword as you can't allow for read-only access without utilizing a full license. Feature releases are done roughly quarterly, which means there is a significant delay between when feature need is realized and when it's delivered. Lacks the functionality to build a public facing user portal. They use surveys to accomplish this, but they are unwieldy since the URL changes every time you update the survey.
Reasons for switching to Onspring
Poor implementation led to a complex mess of a solution that cost far more than the value we realized from it.
Vendor Response
Michael - Thank you for taking the time to post such a thorough review of Onspring. We take pride in our ability to fully deliver on customer needs and use cases. We also appreciate you providing input on functionality we could improve upon; this is invaluable to our product team, which is constantly looking for additional ways to add value and improve your experience.
Replied April 2022
Drew
Consumer Goods, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best in Class Audit Management Software
Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change.
PROSOnspring is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions.
CONSOnspring uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern.
Reason for choosing Onspring
Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled.
Reasons for switching to Onspring
We were significantly disappointed with the usability, customization, and support options in TeamMate.
Vendor Response
Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs.
Replied April 2022
Michael
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
I'm an internal auditor, daily user
It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library.
CONSThere is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic
Vendor Response
One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help.
Replied June 2018
Daniel
Banking, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Review
I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in Onspring. We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool.
PROSThe product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it.
CONSMapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping.
Reason for choosing Onspring
Onspring had the best level of customization. The others you were stuck doing things the way they were set up. Onspring was also competitive in pricing against the others.
Vendor Response
Daniel - Thank you for providing such a thorough review of Onspring. We truly appreciate you taking the time to post this and also appreciate your suggestion on the geographical mapping use case. Our product team will be looking into this!
Replied April 2022
Neil
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
All in one place
Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ?
PROSThe Software is easy to use and to create new forms, dashboards and reports.
CONSAt time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right)
Reason for choosing Onspring
Flexibility in development, end user support.
Vendor Response
Neil - We really appreciate you taking the time to write a review of Onspring. I love your quote about never before having procurement, vendor, compliance, risk, and IT all in one tool until you had Onspring. That is what our goal was when we started building the platform, so it is always great to hear that we are truly helping businesses move faster and easier. I need to dig into your coding language comment because my spidey-senses assume there is an easier way to achieve what you are looking to accomplish. I'll have your Customer Success Manager reach out to see how we can improve your logic methodology. Thanks again - really appreciate you.
Replied April 2022