Great experience working with Anedot. I recommend them to folks whenever I get a chance.

Firstly, the leadership and customer support team are top notch. They are a phone call or a text away whenever you run into an urgent issue. They have been willing to make adjustments on their end to get the product to do what we needed it to. They take feature suggestions seriously and are continually rolling out new, useful updates. Their backend is extremely well-designed and intuitive and packed with features if you dig deeper. The forms are extremely low-friction for users, presenting the fields prominently and beautifully. Tools to manage gift multipliers, recurring gifts and abandoned shopping carts are well-designed.

Anedot is not a full CRM solution. Larger orgs will want to use a CRM to manage their file. However for smaller churches and non-profits, I believe Anedot and something like Mailchimp would be all you need to run your online fundraising & generate necessary reports on progress. Exporting reports from Anedot is very straightforward - again, the reports are generated on a per-transaction basis - I haven't found a way to export activity (donation history) for a specific user. However for a smaller org that's not a real problem - You can export the transaction history and then play with the CSV in Excel to get more specific answers. This isn't really a con. Few (reasonably priced) donation platforms offer a solid built-in CRM. You're not signing up with Anedot for a CRM - you're signing up with them because they have great forms that convert well, action pages (think petitions), competitive processing fees & absolutely stellar support.

From day one to now, our first year with Anedot has been stellar. Every state affiliate of National Right To Life should use this firmly pro-life, firmly conservative payment processing company! It’s a fantastic suite of fundraising tools!

The customer support is phenomenal, the built in tools are excellent, and we could not be more thrilled with Anedot.

Very minor tweaks could be made to some built-in wording on reports and formatting improvement on email notifications. Customer support has forwarded these concerns to the proper folks and we are confident that improvements will result.

Simply resetting the password doesn't work. That's pretty basic functionality that shouldn't need a support ticket.

It manages and exports into easy to use excel spreadsheets.

Many of the basics of user experience are completely difunctional. Onboarding was tiresome and manual, with many delays that could have been avoided if there was any information communicated explaining what information was needed. But you deliver a piece of information - they get back to you 3 days to a week later, and let you know yet another piece of information is needed - which, if we had known about, would have been provided at the beginning of it. Customer service takes 24 hours. They charge too much for a lack of service.

We were looking for donor fundraising software comparable to PayPal that shared our values. Anedot was not only hands-on from day one, but our donors seem to feel more comfortable supporting online now. Before we saw lots of checks by mail.

Very easy to use software, that donors find easy to use as well. If there is any question Anedot support is back to you in a reasonable amount of time ... but I've only had to contact them once in the two years we've been using this. The cost is comparable to PayPay that we were using, and Anedot accepts PayPal payments as well.

The donors create their own login, but I wish I had a way (or have not found) to create an address database for doing postal mailings. We have this set up in separate software which can seem redundant.

Excellent

Great interface for the web donation page. Easy to build or modify. Makes recurring donations easy. Inexpensive for non-profits.

Have not figured out how to thank donor directly from the donation email, but probably my fault.