All SurveyLab Reviews
1-25 of 57 Reviews
Sort by
Krystian
Verified reviewer
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Perfect tool for academic research
Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.
CONSI had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.
Carlos
Human Resources, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Solution & excellent Customer Care
My experience with SurveyLab
PROSSurveyLab have demonstrated to be a great solution, as well as a terriffic business partner solving our business needs and supporting our business model. They are always flexible and open to help.
CONSAt this moment for our business need we haven´t found any need that have not been fulfilled. There are som we are planning to implement, but SurveyLab is willing to work on them
Reason for choosing SurveyLab
Scope, Security, Business Model, Flexibility, customer care and Cost
Benjamin
E-Learning, 201-500 employees
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
Good alternative to Google Forms
Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.
PROS- Standalone software which is not part of Google Suite - Accessible to non-Google account users
CONS- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue
Susanna
Research, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best survey software for students
It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.
PROSThe diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.
CONSThe limit to the results in the free version.
Reason for choosing SurveyLab
I read reviews online that compared a lot of free survey tools and this one really stood out.
Reasons for switching to SurveyLab
They didn't offer the question-jumps (logic) for free.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Excellent!
I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations
PROSThe robust of the platform, API integration and good capabilities to c8stom surveys
CONSI don't have any problem with the platform may be I hope that little bit improve for Look and feel
Reason for choosing SurveyLab
Because the platform has a lot off capabilities to create diffent kind off solutions, options to use API's, complex logics into surveys, etc
Katarina
Government Administration, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
The best customer support ever!
Excellet experience. Particularly the speed of support that wasprovided quickly and very efficiently.
PROSSurveyLab is intuitive and easy to use. It has all the features needed for designing a good survey. It is simple to set up. Customer can also pay on monthly bases, which is great for customers who use surveys intermittently.
CONSI like everything about it, particularly user-friendliness.
Reasons for switching to SurveyLab
Survey Monkey was not as user friendly and it it was too expensive for users who needed full finctionality but only intermittently.
Thierry
Verified reviewer
Financial Services, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great value for money thanks ease of use and ease of multilanguage setup/translation
Excellent
PROSEase of use Design tool efficiency Multilanguage setup Super fast and efficient support (technical & commercial)
CONSI really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution.
Reasons for switching to SurveyLab
I used Survey monkey before: not good at all in multilanguage and survey management. After i used Qualtrics but the price is a killer for a company with average or low volume.
Rayna
Health, Wellness and Fitness, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2023
survey lab to the moooon!
i appreciate the ease of use while using survey lab and the accurate results provided
CONSI have had nothing but smooth experiences and interactions while using survey lab
Szymon
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Helpful and convenient
Helped me a lot in dealing with my work assignment.
PROSI like the most the Logic system wchich is very proffessional and helps to move on quickly page by page with the survey and also attracts the visual effect.
CONSWell, In my opinion the additional thing which might help some of the users is to add the possibility to duplicate the page of the survey.
Joseph
Museums and Institutions, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2023
Good survey programme
We used this when trying other programmes and it worked pretty well
CONSNo real cons to be honest, it worked well
Timea
Verified reviewer
Translation and Localization, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
Reviewed May 2016
Very satisfied with mySurveyLab online surveys
mysurveylab.com online surveys has helped us learn about expectations of our new customers and maintain good and long-term relations with existing ones. mysurveylab.com has been doing an excellent job for us.
William
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
SurveyLab: excellent product !
It's not difficult to utilize and to sort out. SurveyLab gave a wide scope of choices and an unmistakable outline of the relative multitude of gathered outcomes. I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively. I had the option to create a 3-question review in less than 20 minutes, with the choice to pick among open-and shut finished inquiries. Enthusiastically suggested for clients who don't approach SurveyMonkey, or Google Structures because of any firewall.
PROSSurveyLab has exhibited to be an incredible arrangement, just as a terriffic colleague addressing our business needs and supporting our plan of action. They are consistently adaptable and open to help. Quick and instinctive UI, takes into account an easy overview creation and velocities up entire interaction. Extremely convenient information assortment prospects, permits to decrease information handling time later on and gives extra experiences. Independent programming which isn't important for Google Suite, and available to non-Google account clients.
CONSI had a little issue with question number control, it is sensible yet required some attention. There were a hiccup during the running of the review because of a stage update, which made the survey quit working. Backing fixed this for me rapidly after I brought it up, despite the fact that it was simply by 5-second flash that I saw that the survey wasn't working.
Julien
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Product
We were on the lookout for an all-in solution for one of our client and we were especially looking out for a solution proposing advanced analytics. We have been pleasantly surprised by SurveyLab on all fronts. Taking over the software was easy and we have been able to quickly deploy complex surveys in different languages and which required a lot of logic conditioning. The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure. We have had a few questions during the exploitation phase and we have received a stellar customer support from SurveyLab. Overall we will be using the product again for our next campaigns and we highly recommend it to other companies. Thank you SurveyLab!
CONSNothing we did not like per se. However the reporting sometimes required a bit of reformating before to be able to send the reports across to our final users. Not a deal breaker!
Ricardo
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Goede Enquête site met veel vragen lijsten
Ik Vind survey Lab een hele fijne Enquête site de vragen zijn makkelijk te begrijpen de site is heel overzichtelijk ik vind het alleen jammer dat de site soms vastloopt en dat de vragen lijst opeens stopt maar voor de rest vind ik Survey Lab heel fijn werken
PROSVeel leuke vragen lijsten Overzichtelijke site De vragen zijn makkelijk te begrijpen
CONSSoms loopt hij vast Soms stopt de vraag lijst er zomaar mee
Gideon
Research, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great bit of kit, good alternative to Surveymonkey
It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?)
PROSIt's got loads of functionality within each price plan and the developers are releasing lots of new functionality all the time.
CONSNot a lot I don't like about it to be fair - I think it ticks a lot of boxes. Maybe they could email more hints and tips or news of new function releases?
Reasons for switching to SurveyLab
Much better product for the price
Juanita
Verified reviewer
Writing and Editing, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Encuestas en linea
Mi experiencia usando y participando de SurveyLab ha sido buena, he logrado alcanzar recompensas y acceder a pagos reales a través de tarjetas regalos y Paypal.
PROSSurvey Lab es una buena plataforma para acceder a encuestas y ganar extras en el tiempo libre. Es una plataforma fácil de usar. Siempre hay una encuesta en la cual participar con temas reales, actuales y de interés.
CONSA veces después de haber respondido varias preguntas, algunas encuestas descalifican la participación, haciendo perder tiempo al usuario.
Marcin
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
easy to use employees testing
Used as a knowledge testing platform for employees. Very good feedback from users and analytics.
PROSRange of customization, multichanneling, well worked out UI.
CONSToo deep diversifications of functionalities between subscription plans
Amir
Education Management, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
User friendly tool
I tested 7-8 tools before choosing SurveyLab and i found it one of the best tool that comply with GDPR.
PROSSimple User Friendly inexpensive Fast customer support GDPR compliance
CONSCustomization in question text was limited
Jared
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2022
Survey lab review by jared
My experience with them has been great so far
PROSI use survey lab daily and I have nothing bad I can say about it and have had no problems whatsoever so that is great and cannot say the same about other companies.
CONSI like everything about survey labs so far so no complaints.
Marcin
Leisure, Travel & Tourism
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Strongly recommend mySurveyLab.com
I'm using mySurveyLab.com for a couple of months and I must admit that - in my opinion - this portal is just great. It has very user-friendly interface, it is easy to use and has various professional functions. Additionally, every time when I'm having some questions I'm in touch with mySurveyLab support team and I'm always getting quick reply and needed help from this department. This is very important because thanks to this I don't have any fear of creating new surveys and conducting new researches because I know that support team from mySurveyLab.com is going to help me and solve my problems. Many thanks to Mr Jakub for his patience and knowledge. I strongly recommend mySurveyLab.com!
PROS- great support team - various functions - low price - professional statistics in different file formats
CONS- It's hard to find any cons
Jakob
Logistics and Supply Chain, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Great mobile app for offline survey collection
The software is very easy to use. I can quickly create a survey and collect feedback. It became almost as important tool in our organization as Excel or PowerPoint.
PROSGreat mobile app for offline data collection. The tool just does the job. I can collect feedback from the remote locations, where the Internet connection sometimes is a big problem. This feature is a life saver.
Kit
Research, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Strong product features
We liked the ease of use and simple but clean look of the design interface and the survey, but what makes it unique is the inclusion of a drag and drop survey question type - I have yet to find this elsewhere in this price range, and users have fed back to us that this kind of question is quite enjoyable to do.
CONSThere were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning. Support did fix this for me very quickly after I brought it up, although it was only by pure luck that I noticed that the survey wasn't working.
Marek
Program Development, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Best survey software
Quite frankly this is the best solution I came across so far. This tool is easy to utilize and the surveys are perfectly customized to mobile devices. Also, the fact that you can add a variety of logic methods to each question allows you to prepare a more complex survey which is still user friendly and easy for the respondents.
PROSSurvey lab is a fantastic tool for creating and scripting surveys. It has a full library of templates and is very easy and intuitive in use. The whole process is quick and effective.
CONSI've only been using the survey for a limited time but so far so good no cons.
Artur
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2016
mySurveyLab - flexible and very intuitive tool
mySurveyLab offers a very well prepare suite that contain questioner creation, communication with respondents and statistic tool. mySurveyLab has helped us a lot to run smoothly and efficiently feedback exercises and collect data in many projects we run for our clients.
PROSmySurveyLab is easy to use and very intuitive tool
Princess
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
Using MySurveyLab
I like that MySurveyLab is device-agnostic, so I can use it on any device that accesses the internet. Another great thing about it is that there are many languages to choose from, even rarer ones like Arabic! It also integrates with many CRM tools, which is a plus.
CONSThe starter prices are great, though the professional monthly package can become expensive compared to free survey tools. It's only worth it for companies that need a high-level, interoperable survey system.