After contacting them I instantly received an answer. All questions or requests are usually dealt with instantly and our needs regarding price management have been met in every way. The service feels very professional and it has given us a lot of insights into how we can fill our rooms sooner for the best possible rates at any given time.

Room price Genie has made a huge impact in our company since we started using it. The price suggestions are spot on, the system is easy to use and the customer service team is phenomenal. The pricing is fair and you immediately feel the benefits and value it brings.

Dont have anything negative to point out at this time.

Cost is low. Working well. Support staffs are good. Good UI and UX. I am satisfied with it.

Nothing. I don't know why many people don't use it.

Since using this system it has allowed us to really focus on our key areas of growth really well. We have gone from strength to strength and this is definitly with the assistance of this system.

It would be good to be able to focus on other areas of our property also, but nothing bad as such.

Mine is a 24 unit motel and I could not compete with the bigger hotels constantly changing their rates. I used to have to change my rates on the OTAs manually. I had to do Expedia et al on one site and Booking.com et al on another. I usually had to adjust different room types and days individually. It took a lot of time. This was AFTER I reviewed all of my competitors' prices and decided on mine. Even without a truly comparable hotel in my area, Genie helps me to better determine rates, see trends, react to others' changes and maximize profit.

Easy to use. I can set minimums and maximums. I can override the pricing if I want. It updates ALL of the OTAs automatically when I make a simple adjustment and several times a day when it checks my competitors' rates. The customer service team is great! They get back to me right away and help with questions. I can finally adjust my rates like the other hotels. Before, I would spend a lot of time determining and changing rates, only to have my competitors react to my new rates , and I didn't have time to start over.

It isn't Genie's fault, but I don't have any really comparable competitors for my competitive set. It still helps a lot and saves so much time, but if there were true comparable competitors, it could do more.

We signed up with Room Price Genie about a year ago after watching their highly informative (and entertaining) video clip on YouTube. What made us sign up was that we realized that small B&Bs, inns, and hotels are losing money both in high season (pricing too low) and in low season (pricing too high). It was exactly our story - we just don't know how to price well in relation to the local competition. And since we are located in a very dynamic area - by major international airport - hotel prices change daily, if not hourly. Room Price Genie created a logarithm for us to reflect the local economy and help us climb peaks and valleys. As a consequence, our ADR got lower, but our RevPAR got higher, reflecting higher occupancy and improving the efficiency of our property. What we really like is that on any specific date we can create our own mark-up or discount if we feel that the logarithm is not on target. This is might be true in times of inclement weather, local events, airport closures or group reservations. Updates go into the system immediately and we are still in control. But when we cannot control things - serving our guests - the system does the pricing for us without fail. A month after month we see an improvement in our performance. Customer service is excellent and support is available quickly.

The software is beautiful, very easy to use, set up by the host, flexible enough to incorporate our situation on the ground, accurate in relation to local competition, provides an immediate update to the PMS.

We like everything. There are hardly any negatives about the software. In six months they made at least one complete overhaul of the system - giving even more clarity and flexibility to users. So the system is fresh and constantly being improved and updated.