We were ready to upgrade our estimating software and wanted an easy to use system that could be accessed from any browser, was easy to customize, had a robust job tracking component and most importantly, was affordable. This last part seemed to be the issue, as most every company we contacted had such steep setup fees and monthly charges that they were more than we could afford. ePro was different. We loved the interface, and found it simple to use. They have also been a pleasure to work with. We had a long list on our wish list, and they had a solution for every one of them. I also like that you are assigned a primary contact who works with you while you are setting up the system, as this saves a lot of time. They were willing to tweak their interface to keep what we wanted, and hide the items we did not need. We tend to be pretty picky about our corporate look, and they were also wonderful in their willingness to customize our quote form to match our brand identity. And best of all, at a price that fit our budget. We could not be happier with ePro and highly recommend it.

Easy to use, web based, superb tech support and willingness to customize to our needs, great price and value compared to other systems we looked at.

No user manual is available so many features might be missed.

Really like the system and hope to use more of the features in the future.

user friendly, ability to get quotes out quickly, and multiple users.

Cannot compare different presses at the same time. Would like to be able to compare large press pricing to the digital press pricing.

In my opinion your system is good only for companies from 1 to 10 employees. That's a good feed for the money. If you try to sell it to companies bigger I think it won't work. This kind of setbacks are No good for PrintMIS reputation. 1) All the requested changes from day 1 I said 90% of them have not been done. 2) The sale rep once said that the security improvements were in progress. You have some but very limited if any employee need access to one the administrator areas he has to become an administrator. That is not good for bigger organization. Need more granulation on the security with the GUI that we can change. I was recommended security buy groups. 3) I thought we were a challenge for you guys and you were up for that, I has willing to cooperate on the changes to make your system stronger. But I just found negative and no cooperation you just want us to adjust to a limited software after sealing it as superior application. 4) The set up for machines and pricing is really no user friendly no GUI at all. It is something that really hit me. You have to enter the price as a part of the formula. So when you have to change the cost or prices you have to change all the formulas. Too many variables that can affect negatively the results, every time you want to update price. PSI has a full page of how to update by % buy cost centers total company etc. 5) In my opinion the software is designed by a programmer and other technical people with not expertise in printing. You can tell the way is design the height of papers and the calculations with cutters and waste. 6) One thing that your sales offer to us was the reporting. You offer total flexibility and easy to make reports not really I try to find reports for my accounts or cost centers or customer in some detailed is not available or in-existen. Everything has to be built by a technician. I assume the reports are available but no for us. They should be part of the system full reporting for every window you offer. 7) You said that your system is functioning internationally and many of this are successfully running. But in 8 months of working with you guys I haven't see in improvement on the system that other printer posted or upgrades to the application. 8) etc...

Multiple functions at an economical operating cost. Great customer service.

Long set up process, some quirks when trying to change existing quotes/jobs.

I was a customer on their previous system. Migrating the the HTML5 system was hard for me but I am so glad I finally did. It took a while to iron out some kinks, but it's much better than the silverlight system. Everyone I've ever worked with has been kind and quick to respond and make me seem like I'm a very important customer. It would take a lot to get me to switch from ePro because of all the customizations it's got for me, so we hope they stick around for a long time! I am always happy to talk to anyone about ePro for their shop.

We were doing everything manually, with a spreadsheet and InDesign templates before. It was tough! I love that I have a system with formulas and that everyone on my team can generally, for the most part, price out every customer inquiry the same way. Consistency is ideal All my teammates have grasped the system quickly after minimal training and as my team has grown, it's nice to know ePro is reliable and I don't have to check over every invoice.

There are some bugs occasionally and we have developed some workarounds for a few things on our end. However the tech support they provide would probably help us clear some of those out, I just rarely have time to focus on fixes! We are very busy.