I've been using PSM for MANY years. I live in the program while I'm at work. When I started with the program we only had offset presses. PSM came with pre-installed presses that we were able to modify. It was much easier than starting from scratch. Over the years PSM changed with us. It's added templates for digital presses and large-format printing. The support is second to none.

Seeing all inputs on one screen. I dislike the drop-down menus on other programs. With Print Shop Manager I can see EVERYTHING without flipping through pages. Being able to have multiple quotes open on the same screen is also a huge plus. Sometimes I have old quotes for the same customer open just to make sure I'm not charging too much or too little on a new project.

It doesn't link to my website. Sometimes I think it would be nice to have a website, estimating software, MIS, and Accounting all operating as the same program. I haven't seen one setup yet that does everything good.

We have saved so much time and our quotes are more consistent.

To be able to pull up previous orders and place another order off of it. I like that we are able to see the inventory available. The ease of converting a work order to an invoice is another great feature. Emailing quotes are made seamless once you have added the customers email in the data base. One click and the quote is off to the customer. Rich was extremely helpful and patient when we first installed the program. there were many questions and he returned our calls promptly.

Not having the same digital options on the Envelope work order to change click charges. You have to do the math and lock it in if you want to change the click charge to something different than the default.

If you run a print shop and want to create estimates, this will do the trick. Includes binding.

Extremely expensive and can be done if you create your own database and spreadsheet

I have been using the software for several years and find it very user friendly. It covers just about any kind of printing you can think of. I run a small print shop that does everything from business cards to full vehicle wraps. We also do mailings. This software handles it all. There are other choices that may offer more functions, but not at this price!

Ease of use.

Logo is a little funky. California raisin??

Quick and easy quote, order and invoice system.

The fact that when you have a question or an issue, the product support is, quick, efficient and actually solves the issue.

Users that do not follow the proper procedures and cause most of the issues. I would like to see an easy auto export function of all data tables to a friendly format like .xlsx or .csv. Also an upgrade to the .pdf engine would be nice.