FullStory vs Heap

RATING:

4.6

(66)
Comparisons

FullStory has 66 reviews and a rating of 4.61 / 5 stars vs Heap which has 40 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (66)
4.5 (40)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 29, 2023
November 23, 2023
Pros/Cons
  • Pros

  • It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
  • Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
  • Cons

  • This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.
  • We don't rely too heavily on the product simply because we can't be sure it's capturing everything.
Read all user reviews
  • Pros

  • It's quite easy to set up and integrate with your platform. The different funnels are simple to set up and track even for people with no development experience.
  • By far the most impressive feature is the fact that from the moment you install heap on your website you can virtually track anything that happens, regardless of being in the past.
  • Cons

  • It's a little difficult to navigate and there are a ton of fields everywhere, but you'll eventually find what you're looking for.
  • Even though heap has put in place warnings when events stop triggering, it is still hard to maintain if you don't bring your developers on board to avoid making structural or class changes.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos