It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.

With most of my team being experienced in other tools, training them to use this was trouble.

The ability to view customers user journeys allowed us to note common journeys amongst our database and be able to improve these areas.

The perfect software to use for your developers, designers and support teams to improve your website and app.

Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.

We use LogRocket as a customer support tool as well as for debugging purposes.

Super easy to configure, easy to navigate and to view user recordings.

Extremely lightweight so no impact on your application performance. Helps us resolve production issues with valid data.

It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.

Probably the aesthetic is the weakest part of this product. I could be much more modern.

Ease of use, simple to install, and very valuable data.

It does everything I need and just works great.

Overall I like logrocket alot it sucha a pretty good tool to get thing going.

Does an excellent job in recording not only screen activity but network and location information.

Still looking for something to dislike about it.

Setting up was really easy and straight forward. Also, the documentation for setting it up with different frameworks was very useful.

Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.

It's been great, support is good, it's easy to use.

Great product, easy to use, helps find issues for our guests.

We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site.

US Dollar

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



LongDescription

Data Aggregation

Real Time Analytics

Engagement Tracking

Funnel Analysis

Website Analytics

Email Alerts

Activity Tracking

Customer Segmentation

Real Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Transaction Monitoring

Collaboration Tools

Data Capture and Transfer

Data Import/Export

Campaign Segmentation

User Journeys

Event Logs

Customer Activity Tracking

Customer Experience Management

Heatmaps

Problem Area Alerts

Conversion Rate Optimization

Multi-Channel Data Collection

Compliance Management

Real Time Data

Pageview Tracking

Performance Metrics

Scorecards

Issue Management

User Interaction Tracking

KPI Monitoring

Real Time Notifications

Time on Site Tracking

Real-time Updates

Dynamic Content

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Visitor Tracking

Conversion Tracking

Multi-Channel Attribution

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Alerts / Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting / Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Trend Analysis

Screen Activity Recording

Summary Reports

Product Data Management

Link Management

Third Party Integrations

Element Analytics

Keyword Research Tools

Search/Filter

Augmented Analytics

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FullStory

In Person

Live Online

Webinars

Documentation

Videos

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Using LogRocket, Software teams can fix user-reported issues faster, de-noise their error alerts, and see the "why" behind their product analytics graphs and funnels. Make sure your team is focusing on the digital experience issues with the biggest impact at all times.

And now, with the release our machine learning functionality, LogRocket Galileo, you'll automatically get alerted to the most pressing issues without having to dig.

User Research Analysis

Surveys & Feedback

Status Tracking

Access Controls/Permissions

Session Recording

Templates

Charting

Customizable Fields

Multiple Projects

Audit Trail

Uptime Reporting

Server Monitoring

Dashboard Creation

Unmoderated Testing

Diagnostic Tools

Web Traffic Reporting

Role-Based Permissions

Bug/Issue Capture

Ticket Management

Customizable Templates

Performance Analysis

Visualization

Root Cause Analysis

Alerts/Escalation

Goal Setting/Tracking

Usage Tracking/Analytics

Prioritization

Campaign Management

Bug Tracking

Application Management

Backlog Management

Task Management

LogRocket offers a 14-day free trial for new users, after which the software is available across 3 pricing tiers. Pricing and functionality are outlined below - scales with the number of sessions, seats, and data retention. 

Free Forever: Free (includes 1k sessions)
Team: Starting at $99/month (starts at 10k sessions)
Professional: Starting at $500/month (starts at 25k sessions)

FullStory vs LogRocket

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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