LogRocket vs Smartlook

RATING:

4.9

(26)

LogRocket has 26 reviews and a rating of 4.92 / 5 stars vs Smartlook which has 134 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (26)
4.7 (134)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 19, 2023
February 28, 2023
Pros/Cons
  • Pros

  • The ability to view customers user journeys allowed us to note common journeys amongst our database and be able to improve these areas.
  • Super easy to configure, easy to navigate and to view user recordings.
  • Cons

  • Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
  • With most of my team being experienced in other tools, training them to use this was trouble.
Read all user reviews
  • Pros

  • Easy to use, many interesting and useful features. Excellent solution of heat maps, allows a considerable improvement in the usability of the site.
  • Also, the ability to set up filters is great; which is also free.
  • Cons

  • Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
  • CSS not loaded correctly in first second of videos. Pages missing in users' path (load time, I can guess).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos