JIRA Software


 

JIRA is an issue and project tracking tool designed for software development teams of all sizes, across all industries. JIRA combines workflow mapping and issue tracking with several Agile development capabilities.

These capabilities include Kanban and Scrum boards and reporting options such as burndown charts to help support teams at various stages of the development life cycle. JIRA integrates with developer tools, and teams can utilize various APIs as well as marketplace add-ons to configure the solution for their needs.

JIRA is available as a cloud-based or on-premise solution and is compatible with multiple operating systems. It also offers a mobile app.

Pricing is per user, per month. Support is available through an online support portal, online documentation and tutorial videos.

 

JIRA - Active sprints
 
  • JIRA - Active sprints
    Active sprints
  • JIRA - Product backlog
    Product backlog
  • JIRA - Release section
    Release section
  • JIRA - Software development workflow
    Software development workflow
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

4,665 Reviews of JIRA

 

Start your review of JIRA

Click to start
https://www.softwareadvice.com/project-management/atlassian-jira-review/
Software Advice Reviews (323)
More Reviews (4,342)

Showing 1-20 of 323

Ryan from Northwest UAV
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Got issues? Get JIRA!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's so simple and incredibly powerful. Full-out admiring is likely a full-time job, but once your workforce starts using it, they'll be clamoring for it's utility with reporting and managing the lifecycles of other issues.

Cons

The learning curve to be a basic user is as simple as your admin built it. This is important to remember. If your customers are having difficulty using it, you need to own that shortcoming and fix it. No matter how stubborn and personally attached the creator is.

Review Source
 
 

Sarah Jane from Sunnies Studios
Specialty: Accounting
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Jira software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Jira it helps me keeping my tasks on track, this is good in workflow like reassigning task to a specific team.

Cons

Jira is missing on ios app and its a lil harder to navigate foe a first timer, But it still manageable and useful.

Review Source
 
 

Claudia from Technology
Specialty: Marketing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Jira gives you a hand in your projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With Jira you can make a good management of projects simultaneously obtaining a good performance while streamlining the process and development, keeping the team up to date on all the reports. It also has prices according to your business need.

Pros

It has a good tracking and task assignment management that improves how the equipment is organized and speeds up the productivity. It has a very comfortable interface although at the beginning it needs to know its functions. You can always finish projects correctly and also make a report in case something happens in the development of the project. Also the reports it generates are many more flexible than other softwares.

Cons

The interface despite being updated and be "better, and agile" I think it is the opposite, it was difficult to find the functions that were already clear where they were located. The learning process is a little slow as well as sometimes the load waiting time.

Review Source
 
 

Jake from CIE Tours International
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Tracking Your Problems Away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the dashboard functionality and the ability to customize your views - It's pretty intuitive overall if you've never used the product. Unlike SNOW.

Cons

Default responses show to customers, similar to SNOW, be sure to check off hidden responses. Elements aren't the easiest to setup.

Review Source
 
 

Sang from XED
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Terrible update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wost of time and money.

Pros

Rich of features. You could find many features and could work with different project types. (kanban, scrum ..)
Have mobile version.

Cons

Slowly, it could take you 1 minute for every action.
Bad UX, The designer & product team should take an eye on it. Really bad ux.

Review Source
 
 

Ritchea from Software Industry
Specialty: IT Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Best software for project tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Must use it once to improve project tracking.

Pros

Ease of creating epic, user stories and task.
Flexibility to design workflow project wise.
Flag the progress of task like hold, in progress, complete, ready for review, etc. Hence increase productivity and efficiency.
Provide easy queries to find specific task for flag, time period, etc.

Cons

Need to be very strict with administration as people might change that could impact spaces outside their scope.
Cost for this software is little higher but its still worth working with JIRA.

Review Source
 
 

M S from Resilient PLC
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Great using Mira to manage software delivery in 3 companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can't go wrong with it in general.

Pros

Hegely mature and with a lot of features, flexible, and fits any scenario.
I used it in Scrum scenarios, simple, and complex canban boards, for teams from 3 (served as a team lead and advisor) people to 50 (served on senior management level).

Cons

- Cloud vs Hosted features vary little
- Configuration can be daunting
- Training is expensive and long (time consuming, can be simplified).

Review Source
 
 

David from Pride Mobility Products Corp.
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Jira - Excellent Choice for Issue Tracking Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is highly customizable, although you can customize various aspects (workflows, fields, user roles, etc.) as much or as little as you would like. It is very reasonably priced, and Atlassian's support is excellent.

Cons

It can be a bit overwhelming due to how much control you have over the functionality. There is a plethora of online documentation in which you can find the solution to almost any question, but it can be difficult to find the documents you need.

Review Source
 
 

James from Xcobean
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Flexible Project Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Its flexible, can be integrated with other apps through APIs and has a huge number of apps to chose from to integrate with JIRA.

Cons

It takes quite sometime before users can familiarize themselves with using the tool properly and maximum.

Review Source
 
 

Miguel from MiAGon LLC
Specialty: Web Design / Development
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Managin Technical Projects The Right Way

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.

Pros

JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project.

JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress.

JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works.

JIRA has a vast number of integrations and add-ons to further enhance its capabilities.

Cons

JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.

Review Source
 
 

Shiela May from Human Resources
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For me this is good in tracking and this help our company so much. I like it so much on how transparency all works

Cons

As of now i don't have negative experienced while using this app.

Review Source
 
 

Juan from Derevo
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

A very complex but powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It has a lot of features to work with and if you are very used to an agile methodology (like scrum), well is the perfect fit

Cons

Is really overwhelming at first, it takes sometime to get familiar with all the options and to find things you'll need.

Review Source
 
 

Russel John from Yondu Inc
Specialty: IT Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Its a great product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I used this on my previous company and it really helps the productivity of each person seeing all of the tasks and the tasks that he/she has done already.

Cons

Bad thing is it is a paid software so not a lot of company will spend on something like this just like my current company

Review Source
 
 

Katrine from Deltek
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Good tool for a team project!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This tool provides an advanced project management ticketing tool by tracking the queue of tasks efficiently with the use of different filters to have a productive development team.

Cons

It's not easy to use this tool without any knowledge or ideas. You must explore the features of this ticketing tool to become useful and detailed.

Review Source
 
 

Jaysser from Yondu Inc.
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Great ticketing tool!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

JIRA is broad and has a lot of features that can help for your development team, it makes you keep on track for all the issues that you've been created and assigned. You can also apply different filters for your desire outcome.

Cons

I don't have any negative idea or bad comment about this product because this tracking tool is very efficient to use.

Review Source
 
 

Elaida from Toyota Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What i like in this app is best in tracking, i can use too in keeping applicants information in organized.

Cons

If you wanna search the best, there is so much fill out and mass editing. And demand always an internet connection.

Review Source
 
 

Joram from Yondu Inc.
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Very efficient tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This ticketing tool is very useful for our team to easily tackeled tickets issued on us in our team, It also capable on tracking specific issue/tickets on specified person with the use of filters.

Cons

In my opinion, This tool is very efficient and has no negativity. It will be very helpful for the team to track issues or bugs that has been traced by QA team.

Review Source
 
 

Elizabeth from IBM
Specialty: Web Design / Development
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

It's a great app!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love the way JIRA works because this app. helps our development team to create issues and to fast track issues for the designated person.

Cons

Actually, I don't see any negative with this app. because I am very satisfied with JIRA ticketing system functionality.

Review Source
 
 

Joy Marie from Monde Nissin Corporation
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has advanced search query and the best tracker for teams plan. It help us to do our job well and collaborate well.

Cons

Jira is best in communicating yet it has some difficulties. There's so many to fill out before you find what you search for.

Review Source
 
 

Makan from Startup
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great sprint reports. No other real pros that I can think of despite actually spending a minute trying to come up with something.

Cons

Does not auto-save work. Also, if several people are working in the same board, you are often accidentally overwriting each others work. Other than that, there is a number of bugs.

Review Source
 
 
 
Showing 1-20 of 4,342

Timothy from Woolworths Supermarkets
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Briefing in Changes

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy and clean UX. Notifications via email was hand to keep track.

Cons

Hard to know what each drop down option means. Would be good to have a page with terminology meanings.

Review Source: Capterra
 

Amanda from DM
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

JIRA

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Ease of use and visibility on others working on the issue raise.

Cons

Nothing, very easy to use with visibility - useful for what I need.

Review Source: Capterra
 


December 2018

December 2018

Great Features!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is an extremely thorough tool. It helps to keep any detail from slipping through the cracks and gives you customization to make sure the most importation details are more prominent.

Cons

Cost was a hard hurtle so not all of our team was able to utilize the tool

Review Source: Capterra
 


December 2018

December 2018

QA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EASY TO IMPLEMENT AGILE, I LIKE TASK TRACKER

Cons

GUI IS. NOT RESPONSIVE AND NEED TO IMPROVE MANU THINGS

Review Source: Capterra
 

Laura from Marketing Evolution
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Nice Program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Once you build the system out, it has nice functionality.

Cons

I don't see much con's - the systems works as it was designed.

Review Source: Capterra
 


December 2018

December 2018

JIRA is what JIRA is

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Overall, it isn’t the best ticketing system I have ever used. While it has its faults, it certainly has its strengths as well. It can be frustrating to use, however, can still be navigated with little instruction.

Pros

It is efficient in what is use for, but has a lot of inefficiencies.

Cons

JIRA feels like it was thrown together by an internal software team that was more focused on functionality over the look, feel, and experience of the software. Things are not always logical and often times it is difficult to find what you are looking for when creating or reviewing tickets.

Review Source: Capterra
 

Pasada from Pillar
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Scrum Simplified

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I use Jira for IT projects and it's a great tool to track stories and work. Very happy with it!

Pros

Easy for team members to pick up and use. Great tool for central location of stories and tracking work.

Cons

Customization is a little confusing... Could be simplier to setup fields, values, etc...

Review Source: Capterra
 

Sarah from Verisk
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Great product for managing multiple projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I would say Jira help us a lot in defining how well our team is working. it is considered to be the backbone of my business.

Pros

I love all the features as well as functionalities of Jira. It provides excellent ways in order to manage technical projects in most probable ways. Another interesting feature of Jira is that it consists of wide range of plugins for filtering data and we can easily have snapshot of the project according to our requirement. Jira let us communicate with internal as well as external stakeholder easily without any hindrance at all.

Cons

It is difficult to find cons in Jira. One of the limitations is that sometimes when data volume exceeds then sometimes user has to face hindrance in export and reporting functionality. One of the cons is that while installing Jira, it seems to be bit tricky.

Review Source: Capterra
 

James from Bonfire Interactive
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

The Standard for Complex Product Development; Customizable and Complicated

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

JIRA allowed an advanced product organization with a complex product deliver major updates to market every 5 weeks without fail, and with very minimal bugs shipped to customers. It required a tight process on the people side, which we managed well. JIRA adapted perfectly to fit our team, although it took several iterations to get it there.

Pros

JIRA can be customized in an infinite number of ways, if you or someone else in-house can dedicate the time to learning (and troubleshooting) the system. JIRA is definitely best applied to complicated software products, or large teams of developers, where there are a lot of moving parts, and multiple steps to your process.

Cons

JIRA's UI really leaves a lot to be desired. That, and the complexity of JIRA itself, lends to semi-seasoned administrators accidentally creating their own problems, and therefore doing a lot of troubleshooting. If you're doing any customizing, leave yourself a lot of buffer time in order to catch mistakes and get things right.

Review Source: Capterra
 

Enrique from Freelance
Number of employees: 1 employee Employees number: 1 employee

December 2018

December 2018

Jira Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In overall im satisfied after using JIRA, it's a pretty good task planning app that allows me to organize my projects and keep an eye on it's progress.

Pros

I like the possibility of tracking my project's completion. I love the fact that JIRA allows me to organize in a simple way my tasks.

Cons

I would like a bit of graphical improvement, also i'd be very good to find better documentation about troubleshooting and plugins management

Review Source: Capterra
 


December 2018

December 2018

Perfect software development lifecycle tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Using on daily basis, 50% of my effort revolves around JIRA workflow writing stories, epics, task or filing a feature bug.

Cons

I don't find any of the short-comings as of now.

Review Source: Capterra
 

Yeow Loye from Nonprofit
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Jira

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great experience so far

Pros

Packed with loads of features and capabilities

Cons

Sometimes can be daunting for mom technical users

Review Source: Capterra
 

Aleksandr from Auslogics
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

100% decent tool for the money

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Found it really good for documenting bugs, feature/enhancement requests etc.

Pros

Great set of tools for bug-tracking.
Flexible, user friendly.

Cons

Felt heavy to administer, but but maybe it's just me :)

Review Source: Capterra
 


December 2018

December 2018

Jira from the User Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to track where IS/IT is holding with my tickets.

Cons

Just because it is recorded doesn't mean it is done any faster.

Review Source: Capterra
 

Milinda from CodeGen International (pvt) Ltd
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Task management with Jira

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped to keep track of my daily work and the time I spent on them. Gives a clear view of assigned, done and to be done task figuratively.

Pros

It helps to keep measure effectiveness of a particular task with respect to time taken.

Cons

Lack of using icons to switch among different functions in the software. Better to have menu like structure.

Review Source: Capterra
 

Nick from Monash University
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2018

December 2018

Complicated but capable

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

As a tool for coordinating software development across product requirements, development,band test teams it fits better than most.

Pros

Software development can be a complex process, so a tool like JIRA helps add structure and process.

Cons

It's difficult to use and can be inflexible... if you only want a single tool it won't solve all your problems.

Review Source: Capterra
 

Theresa from Automotive
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Gets the job done

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software sets everything up needed for agile development. Allows a clear, easy to use platform to create and visualize tasks. It auto updates as tasks get done.

Cons

Managing tasks could be improved in my opinion by making it easy to bulk edit tasks. In addition, there should be a feature to allow changing the status of a subtask to a task.

Review Source: Capterra
 

Tabitha from Nami Tentou
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Perfect Product Management

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's really ideal for remote teams. It has Android and iOS native apps that makes it easy for us to stay connected even though we are countries apart.

Cons

The cost isn't that friendly for smaller companies.

Review Source: Capterra
 


December 2018

December 2018

JIRA

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Best in class for bug filing and tracking stories and managing a project

Cons

couldn't think of any gaps in the offering currently

Review Source: Capterra
 

Thamara from Edhirya IT Private Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Best projects and issues tracking application!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

JIRA is the one of an essential platform to manage projects efficiently.

Pros

JIRA is most suitable for agile teams to plan and track a new product release with a perfect plan. "Scrum boards" feature will enable us to stay more focused on the projects and deliver the product within the assigned work-plan.Also it will increase communication and help to collaborate with our co-workers. JIRA will help us to generate accurate reports to identify the performances and abilities of the team and projects.Also we can customize the workflows according to our business.

Cons

Not easy to use without learning about JIRA and how it works.Also sometimes workflows can not be easy to understand and not easy to design.

Review Source: Capterra