About Jira

Jira Software is a software development tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools, to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online suppor...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

9,487 Reviews of Jira

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4,743)

4,743

4 stars

(3,667)

3,667

3 stars

(894)

894

2 stars

(127)

127

1 stars

(56)

56

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 9487 results

July 2019

Cristian from eSilicon

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

September 2020

Stephen from Datadog

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2020

Enterprise Task Management

Jira is a strong, industry-standard project management and task tracking service that is flexible enough to allow different types of teams (software, legal, IT, etc.) to work on the same platform.

Pros

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

Cons

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.

Reasons for Choosing Jira

While monday.com and Asana are strong contenders, the ecosystem around Jira and strong integrations platform make the Atlassian ecosystem more compelling.

May 2018

Yaroslav from The American College of Greece

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2018

More then you will ever need / Tool to handle thousands of problems one by one

Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

October 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

October 2020

Works great for Software Project Management, I wish the configurations were easier to set up.

We are overall very satisfied with the product as the user side of the things are very solid. The administration is quite complex and if you are doing it on your own, it will take a long time and a lot of hours reading their forums to get things right.

Pros

The task tracking and overall reporting are pretty solid. If configured properly, you will not miss on any updates and can proactively resolve blockers.

Cons

The configuration. They are very complicated and you cannot expect a new user to get it right and that's why there are dedicate people who set up this. We did it on our own and it took us a couple of months to get things right.

Reasons for Choosing Jira

I have been using it for 6 years at different companies so it was the most comfortable choice to make.

October 2020

Ruben from Innofis|CREALOGIX

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

October 2020

It's a great but expensive solution

Due is the company who pays the software, the overall is fine, it helps a lot on the development and release process.

Pros

It give you a toon of facilities to work and organize your team and project tasks, issues and so on. Also let you to track what is released and when.

Cons

Too expensive for more than 10 persons in the team. Also is hard to understand how to use it the first times and some options are a bit hidden.

Reasons for Choosing Jira

The company choose jira because it's more standard for big companies