About Backlog


Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.

Backlog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cacoo, Redmine and Jenkins.

Backlog also offers a mobile application for iOS and Android devices. It offers services on a monthly subscription basis that includes support via email, chat and through an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Backlog

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

4 stars

(13)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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December 2018

hai from HBlab

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Some Uncomfortable

Very good expect 2 thinks above

Pros

- Grantt chart and burndown chart..

Cons

1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field]
=> I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me.
=> Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from Old Project.
But not like this, just copy Customfield and Availabes all Issue types. After that, I must to click 1 by 1 to fix, or delete. It's take many time from me. how long i will spent for fix that with 100 custom Field and Custom Issue Type????
Please think about that. and fix this
I just want to Copy all Custom Field + Issue Type from the old Project to New Project. and button delete all Custom Field
2. It's Add a Group of member to Old/Archive Project.
=> It's very hard. I have alrd 100+ project archive and click 1 by 1 to add a Group member. so bad.really bad.
Please add a Button add a Group of member to all Project or atleast let our choose list project to add.
Thank you

August 2017

Daniel from DigitalCube

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

At first Backlog seems like a bit much but now our team could not function with out it.

Streamlined workflow and the ability to see who's accountable for what and where projects are. It's help us stay on track and keep projects under budget and on time.

Pros

It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons

For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

October 2018

Ivan from RECO Computer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

backlog.com better than many "Goliath" systems

We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.

Pros

neat design supporting easy of use
all necessary functions available on-click
excellent for agile approach
clear and easy administration of projects, people etc.
integration with email and MS Excel (exports)
subtasking
no-time to get started and leverage the tool by users
fast and responsive design
standalone application for iOS



Cons

nothing essential
maybe more storage space included in plans
better numbering of subtasks (to include number of parent issue)

February 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Excellent ,easy to adopt,easy to use

We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction.

Pros

- easy to use
- Wiki functionality
- ability to add a custom category and issue types
- dashboard and recent activity
- search functionality works excellent
- support team

Cons

- lacks the ability to add custom status for issues (starter plan)
- mail notifications are sent to the assignees only, but not the one notified in the notify field

February 2019

Deny from Transcosmos Indonesia

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

February 2019

Common software in Japanese Company

I use this software maintaining the offshore project from Japan, this software mostly good, never hang or shut down, because this software conduct the maintenance after the office work. Overall this software is good for maintaining the projects. Thank you

Pros

1. We can attach project file into the software.
2. We can track by the project category.

Cons

The interface not so attractive, that's why Japanese people mostly like this software.

December 2018

Miguel from LogisticsMRO Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2018

Well designed and extremely easy to use

Tracking software issues across a dispersed organization. Worked great!

Pros

Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Cons

Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

April 2018

Miguel from MiAGon LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Functionality

5.0

April 2018

Feature rich project management program

The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros

Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons

Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

September 2018

Nguyen from Nal Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Good services with the best price

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Pros

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons

need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

August 2017

Vivek from Appirio

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

August 2017

My experience for backlog is awesome.

Pros

It has given a great platform to collaborate for work.
We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.
Great tool.

Cons

Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.
If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

October 2018

Review for Backlog

Pros

It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

October 2018

Hoàng from Rikkeisoft

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Work smarter with Backlog!!!

Friendly, easy to use, easy to manage, work more efficiently. However, we need to notify the user (via email) when the server has problems to be able to organize the work

Pros

Unlike the Github, GitLab ..., Backlog allows me to have an overview when the project has multiple modules, each module needs a separate git repos.

Cons

I have trouble verifying who committed the code when viewed on the git tool of the Backlog

March 2018

Peter from Publishing Company

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

March 2018

A great alternative ticketing system for teams

Pros

We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries.

Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

Cons