Bugzilla Software

4.15 / 5 (93)

About Bugzilla


Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

93 Reviews of Bugzilla

Average User Ratings

Overall

4.15 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(27)

4 stars

(54)

3 stars

(11)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 93 reviews

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March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

March 2018

A great, but isolated bugtracker

Creating and finding bugs in a matter of seconds, completely hassle-free.

Pros

Up until about a year ago, Bugzilla was the bug tracking application used in our company.
To cut right to the chase: as a user / bug reporter, Bugzilla was a dream to work with.
It's a school book example of how great free and open source software can be.

The interface is no nonsense. Very simple and clean, everything does what you expect it to do. No need to navigate through different submenus to do even the simplest of tasks. No options hidden behind mysterious hamburger menus or gear wheel icons. The most common things are but a click away.

This implies there is no or only minor explanation needed to get started with Bugzilla. Even some of our sales guys were easily and independently filing new bugs or searching for existing bugs, and that's definitely saying something.

One of the key aspects of a bug tracker is definitely the performance of its search functionality. This is a point where OTRS definitely scores. Its search is very fast and precise. Usually, jotting a keyword or two in the "Simple Search" is enough to find exactly what you need. For the rare cases where it doesn't, the "Advanced Search" definitely does the job, while really being "advanced" but in no way "complicated".

Little secret: even though all data from Bugzilla was copied to our new bug tracker when we made the switch, I still tend to go first to Bugzilla if I need to find an old bug. Simply takes me less time to find what I need compared to our new system.

Cons

I do understand why we moved away from Bugzilla. It is merely a bug tracker.
Bugs are meant to be linked to tickets, added to sprint plannings, maybe assigned to epics together with new features. You get the point. Bugzilla wasn't made for that.
Our new platform can do it all and more, in one single system.

April 2019

Ramindu from Virtusa Corporation

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

Bugzilla: The grandad of modern bug tracking software

Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.

Pros

Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Cons

Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

July 2018

Great at Tracking bugs

Easily track bugs and ability to report bugs on project update. The email notification was great to see status of individual bugs The ease of use was a no-brainer The cost was relatively cheap compared to others in the market

Pros

Bugzilla has been around for years and I have used it on many projects. The ease of use of logging bugs and email notifications sent automatically to preset groups to be aware of bugs. Viewing status of bugs is an ease as assigned bugs get updated by bug owners.
Another great tool included with Bugzilla is the reporting matrix, which allows the Test Lead and other Project leads to view all bugs and statuses.

Cons

The GUI is quite old looking but the web app does do what it needs to. There are more superior applications out there with more functionality and depending on what you were intending to use the application for you may opt for something like Jira.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

October 2018

A simple open source tool with essential features

Overall, Bugzilla is a very good open source product which makes it a good choice for new and small businesses. it has most of the essential features to manage bugs and very easy to install, use and manage even for new users.

Pros

Being an open source tool makes Bugzilla am an excellent choice for new and medium-sized businesses. It has very simple, clear, easy to use interfaces which is a very good choice for beginners too. Other than managing defects and tracking them, it offers an array of simple reporting tools and also it allows to manage multiple projects at the same time. Very easy installation.

Cons

Bugzilla lacks customization features. It also lacks detailed reports. When it comes to reporting bugs, it allows attachments, but the attachment size is limited. Project level documentation is absent.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

August 2018

Simple tool for defect tracking

It serves our needs for tracking defects and validation activities for our client development projects.

Pros

The tool is pretty easy to use. Saved filters/searches help keep track of pending tickets. Workflows can be programmed to track the status of a bug through a specified lifecycle.

Cons

Not sure if it's a limitation of the product or the way it was configured, but there don't appear to be role-specific restrictions on who can move a ticket to a specific status. For example - only a tester should be able to close a defect bug, but really any user can close as long as it's an available step in the workflow.

May 2018

ravi from Open Access Technologies, Inc.

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

One of the best tool for tracking issues

A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues.

Pros

We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.

Cons

Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.

May 2017

Sharath from Intuit

Company Size: 5,001-10,000 employees


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2017

A versatile tool to log and track tickets.

Pros

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

September 2018

Gagandeep from OATI

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Bugzilla use for bug tracking and its open source tool.

I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs.

Pros

Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are;
Wide range of formats for bug lists.
We can track the time.
Informative report.
Watch other user options.
Last but not the least, we can use lot of Add-on.

Cons

UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2019

Bugzilla Review

Excellent experience

Pros

This is the best tool for bug tracking tool.
User can search bug easily with multiple search options .
All notifications are done via email, so make it very user friendly any update on bug will be notified to concern person or group.
Scheduled reporting is another feature which is very useful.

Cons

Nothing much for this section. but this tool have less integrations with other 3rd party tools.like git

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2019

Free and Simple -- Best of all Worlds!

It was easy integrating it. I like the fact that we can self-host it, giving us utmost security and control over the platform. All our employees easily setup, manage, and resolve bugs and issues everyday. Awesome app!

Pros

I love the fact that it is free. Other softwares charge enormous amounts of fees for small features, this has everything for no price. It has everything I need in a simple and manageable interface. It nicely installs on our office server computers, so we can make sure it is secure from outside.

Cons

The UI needs slight improvement, but functionality wise no complaints.

June 2017

Devendra from SoftDEL Systems Pvt Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2017

Great bug tracking software with lots of customization options

1. Tracking of bugs is made every easy 2. Advanced search option is excellent with lots of options available 3. E-mail alert feature is nice to have and good part is it is customizable

Pros

1. E-mail notification alerts for bug and lots of configuration options for mail alerts
2. Filter options of all bugs made it easy to sort the bugs
3. Almost all options are available to raise a bug e.g. criticality, attachment options etc

September 2017

Bheesam from Ciena

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2017

Impressive features and functionalities, easy to use with and good gui look and feel